Have you ever heard of the Travel Assurance Fund? We received a call today from a consumer who wanted to access it but wasn’t really sure what it covered.
What is the Travel Assurance Fund?
The Travel Assurance Fund (TAF) is a possible source of compensation if you don’t get the travel services you bought and is only available if you booked with a licensed agent or wholesaler. The TAF doesn’t cover all situations, but if your claim meets the criteria, Consumer Protection BC may be able to help.
The basic requirements
In order to qualify for recourse through the TAF, you must have:
- Booked your travel with a licensed BC travel agent or wholesaler. Check out our active licence search to see if a travel agent or wholesaler is licensed.
- Made reasonable efforts to obtain compensation from your insurance or your credit card company. Please keep all documentation of these attempts.
If you still need help, you may have a claim with the TAF.
Things not covered by the Travel Assurance Fund
- Gift certificates, damage deposits or unused credits.
- Dissatisfaction with the quality of service regarding accommodations, the occurrence of natural disasters or bad weather, or other circumstances beyond the control of the travel supplier.
- The TAF will not top up insurance payments related to health, baggage, or trip cancellation.
Why it matters: displaying a business licence
Bruce & Anne’s story: A happy ending to a great African adventure
Travelling? Top 3 things you need to know before you book
What to do if your travel agency closes