We help consumers by providing information on a wide range of marketplace issues. To get information and help you solve your problem, please use the topics below to start narrowing the issue. In many cases, BC consumer protection laws may not apply to your situation and you may need to talk with another organization or resolve the complaint in the courts. 

If your complaint is something that we can assist with, you may need to take certain steps with the business before we can help you further. The boxes below will help guide you in that process and will give you the option to file a complaint with our office if the situation calls for it.