Debt collection

We license and oversee the behaviour of debt collection agencies and debt collectors. Getting collection calls can be stressful and you have rights. The law speaks to when a collector can contact you and how they can communicate with you. Please remember that debt collectors are allowed to contact you about the debts you owe, and that your debt has not gone away just because they are no longer calling you.

The law that covers the behaviour of debt collection agencies and debt collectors can affect both an individual and a business; the law applies to both.

Looking for information on the debt collection and debt repayment security claim form?

Read the Business Practices and Consumer Protection Act.
Read the Debt Collection and Repayment Regulation.

Read our consumer tips on debt collection and debt management.

Links to external resources: