Opportunities

Posted: July 7, 2021
Closing: once filled
Location: Victoria, BC
Term: full-time one-year assignment
Salary: $50,797.62 (AO14 classification)

We are looking for a Licensing & Information Officer to join our team for a year!

A day in the life:
Usually, you’d enter our Victoria office, grab a cup of coffee and have a quick chat with your coworkers before settling in for a new day of meaningful work. Things look a bit different these days, so you open up Microsoft Teams and chat virtually with your colleagues instead. Looking at your Outlook calendar, today you will be responding to consumers who are experiencing a variety of issues with businesses in BC. You will be collecting information, creating complaint files, and referring to other organizations to try and help consumers resolve their complaints. Next, you have a morning meeting with your Licensing and Information team to discuss the new online licensing platform – virtually of course! At lunch, you join your co-workers for a game of online Pictionary. Later this afternoon, you’re scheduled to renew debt collector licences and review their new applications.

In between your scheduled work and meetings, you’re regularly responding to licensee emails, following up on complaints, and processing payments. Towards the end of the day, you make a note to follow up with the Business Practices team about a licensee who has not submitted their annual financial statements.

As you close your laptop, you’re grateful that a day in the life of a Licensing and Information Officer is never the same as the day before. Being involved in projects that require you to obtain, review and process specific information is of great value to our organization. You appreciate the ability to be involved with other departments and you are grateful for the opportunity to learn something new every single day.

Who you are:

• A team player and excellent communicator, with a positive attitude and a desire to work cooperatively with others to achieve group and organizational goals
• A true service provider focused on identifying and serving the needs of stakeholders, with a willingness to adapt to and work effectively within a variety of diverse situations and groups or individuals
• A detailed-oriented employee, with excellent skills in standard computer applications and information systems

What you will be doing:

• Providing information and assistance to consumers and businesses as the first point of contact for Consumer Protection BC
• Receiving, processing and making decisions on whether or not to approve licensing and registration applications
• Contacting applicants to obtain missing and further information and searching databases to obtain current information on the status of the applicant’s business
• Calculating and collecting applicable fees and reconciling financial account information, and preparing and maintaining electronic files of documents and correspondence
• Working independently and as part of a team to carry out administrative projects and increase efficiencies

We are looking for people who have:

• Completion of post‐secondary training in a related field and/or five years clerical/administrative support experience and/or a combination of formal training and experience
• Experience in handling difficult customers or conflict situations
• Experience receiving, evaluating and processing license or registration applications (or similar) and providing information to clients

How to apply:
If you’re interested in this role we invite you to review the full job description and submit a custom cover letter and resume via email to careers@consumerprotectionbc.ca. Applications without cover letters will not be considered. An eligibility list may be established. Please contact Amber at careers@consumerprotectionbc.ca with questions.

In this video, your team can help you decide if this job is right for you…in under two and a half minutes!  

Posted: July 14, 2021
Closing: When we find someone great!
Location: Victoria, BC
Term: Full-time, permanent
Salary: $79,142.39 annually

Consumer Protection BC is looking for a Programmer/Analyst to join our team!

A day in the life:
We are all still working remotely but you can be in the office voluntarily, following COVID-19 safety protocols. So while you won’t be eating lunch with co-workers, you can play Among Us with them instead! Once we are back in the office, here is what you can expect…

Upon entering the office, you grab a cup of coffee and have a quick chat with your coworkers before settling in for a new day of meaningful work. Looking at your Outlook calendar, today you will be working with the Business Practices & Classification team, exploring how to improve their processes from a technical perspective. At lunch, you join your co-workers for a potluck to raise funds for a local charity. For the afternoon, you are completing an important work order by debugging a license renewal.

In between your scheduled work and meetings, you regularly help solve complex problems that save everyone around you time and headaches. You saved some time towards the end of the day to research some of the latest best practices in the field as you highlight some of your takeaways to share at the next team meeting.

As you head out the door, you feel a great deal of satisfaction, knowing that your work has a significant impact and is part of a bigger picture. Being involved in projects that require you to think outside the box and be challenged with creative solutions. You appreciate the ability to be involved with other departments and appreciate the opportunity to learn something new every single day.

Who you are:

• A team player with the ability to influence and persuade others, maintaining effective working relationships with internal and external parties
• An engaged professional with the ability to reference and interpret changing IT landscapes and procedures to determine an appropriate course of action
• A detail-oriented employee with the skills to organize and manage a high-volume workload while adjusting to changing priorities

What you will be doing:

• Leading the technical design, development, integration and implementation of custom applications and the development, testing and implementation of user and system interfaces and designs.
• Participating in the maintenance of software development standards while ensuring compliance and making recommendations regarding the approval of exceptions.
• Designing, developing, and testing application solutions to ensure specific design requirements are adhered to and meet stringent functional and performance specifications.
• Ensuring interoperability within a complex multi-faceted environment, including performance, security, stability, resource requirements, support requirements and monitoring.
• Designing, developing, and documenting business system and procedural specifications and ongoing operational methods and ensuring implications of enhanced applications are understood both by users and other systems professionals.

We are looking for people who have:

• Post-secondary education in a related field (e.g., information technology, computer science and/or several years’ directly related experience and/or a combination of formal training and experience.
• Three or more years experience on system application projects using Microsoft .Net, Web services, SQL Server and Microsoft Office Suite, including Project and Visio.
• Three or more years in development of business and system requirements for web and mobile applications.

How to apply:
If you’re interested in this role we invite you to review the full job description and submit a custom cover letter and resume via email to careers@consumerprotectionbc.ca. Applications without cover letters will not be considered. An eligibility list may be established. Please contact Amber at careers@consumerprotectionbc.ca with questions.

In this video, your potential boss Kyle can help you decide if this job is right for you…in under two minutes!