Opportunities

Posted: August 10, 2022
Closing: When we find a great fit!
Location: Victoria, BC (hybrid)
Term: Full-time, permanent
Salary: Level 4 Excluded $65,000-$85,000

We are looking for a People & Culture Administrator to join our team! Take a look below at what the job entails. Missing some experience? That’s okay! If you’re excited about this role and working with a high-performing team, but don’t tick every qualification box, we encourage you to apply anyways! We are happy to train the right person for this role.

 A day in the life:

Today you’re heading into the Uptown office. You say hello to a few colleagues you haven’t seen in a bit and set up your workstation for the day. First up is checking in on a few recruitment processes that are running concurrently. After logging into the online Applicant Tracking System, you review resumes, file them, and let the hiring manager know they are ready to be reviewed. For a separate competition, you start booking in-person interviews for the Director of People & Culture (your boss). And finally, you’re excited to be welcoming a new colleague to the inspections team and start the onboarding process with the supervisor to make sure the new person feels welcomed. It’s a detailed process, with lots of steps, so you take your time to make sure it’s done right.

After a busy morning, you sit down for a quick lunch then get out for a walk around Swan Lake with a few friends. In between scheduled meetings this afternoon, you take some time to answer a few questions you’ve had from employees about their benefits – the questions are personal and complicated, so you reach out to your boss to ask for clarification. You’ve got a Safety Committee meeting too, so you do a bit of prep work and follow up on action items from the last meeting.

Finally, you’re sitting down in a project meeting with your boss to talk about how to optimize the online workforce management tool to make better use of its capabilities and increase our data analytics to make more strategic people decisions. As you’re closing your laptop to take home and work tomorrow, you’re grateful that you get to make a difference in the lives of the people you work with!

 Who you are:

• An aspiring HR professional who wants to learn lots and showcase some newly developed skills.
• A patient and detail-oriented individual who thrives in a flexible environment and embraces rapidly changing priorities.
• Interested in working for a small organization with a big mandate and appreciates a people-centric approach to employee engagement and culture building.

 What you will be doing:

• Supporting the Director of People & Culture in administering policies and programs for all stages of the employee journey (recruitment, onboarding, development, diversity, etc.).
• Providing customer service to employees and administering many different types of benefits.
• Fostering a supportive employee environment by surveying staff and contributing to employee engagement initiatives.

 We are looking for people who have:

• Post-secondary experience in an HR-related field, preferably with a desire to obtain their Chartered Professional in Human Resources (CPHR) designation in the future.
• A few years of experience in an entry-level human resources role.
• Experience working in online systems and proficiency in Office365 is an asset.

How to apply:
If you’re interested in this role, please read the complete job description and send us a resume (max two pages) and a custom cover letter that answers the question “why did you get into the HR field?”. Submit those two documents via email to careers@consumerprotectionbc.ca. Questions? Reach out to Amber at the same email address. 

Wondering if we are a good fit for each other?
Hear from your (potential) boss Amber about what it’s like to work with us and on her team. 

Posted: July 28, 2022
Closing: When we find a great fit!
Location: Victoria, BC (hybrid)
Term: Full-time, permanent
Salary: $50,797.62 (AO14 classification)

We are looking for a Licensing & Information Officer to join our team! Take a look below at what the job entails. Missing some experience? That’s okay! If you’re excited about this role and working with a high-performing team, but don’t tick every qualification box, we encourage you to apply anyways! We are happy to train the right person for this role.

 A day in the life:
Today’s an in-office day, so you enter our Victoria office, grab a cup of coffee and have a quick chat with your coworkers before settling in for a new day of meaningful work. Looking at your Outlook calendar, today you will be responding to consumers who are experiencing a variety of issues with businesses in BC. You will be collecting information, creating complaint files, and referring to other organizations to try and help consumers resolve their complaints. Next, you have a morning meeting with your Licensing and Information team to discuss the new online licensing platform. At lunch, you join your co-workers for a game of online Pictionary. Later this afternoon, you’re scheduled to renew debt collector licenses and review their new applications.

In between your scheduled work and meetings, you’re regularly responding to licensee emails, following up on complaints, and processing payments. Towards the end of the day, you make a note to follow-up with the Business Practices team about a licensee who has not submitted their annual financial statements.

As you close your laptop, you’re grateful that a day in the life of a Licensing & Information Officer is never the same as the day before. Being involved in projects that require you to obtain, review and process specific information is of great value to our organization. You appreciate the ability to be involved with other departments and you are grateful for the opportunity to learn something new every single day.

 Who you are:

• A team player and excellent communicator, with a positive attitude and a desire to work cooperatively with others to achieve group and organizational goals
• A true service provider focused on identifying and serving the needs of stakeholders, with a willingness to adapt to and work effectively within a variety of diverse situations and groups or individuals
• A detailed-oriented employee, with excellent skills in standard computer applications and information systems

 What you will be doing:

• Providing information and assistance to consumers and businesses as the first point of contact for Consumer Protection BC
• Receiving, processing, and making decisions on whether or not to approve licensing and registration applications
• Contacting applicants to obtain missing and further information and searching databases to obtain current information on the status of the applicant’s business
• Calculating and collecting applicable fees and reconciling financial account information, and preparing and maintaining electronic files of documents and correspondence
• Working independently and as part of a team to carry out administrative projects and increase efficiencies

 We are looking for people who have:

• Completion of post‐secondary training in a related field and/or five years of clerical/administrative support experience and/or a combination of formal training and experience
• Experience in a customer service-centric role, including providing information to clients
• Experience processing documents and financial transactions

How to apply:
If you’re interested in this role, please read the complete job description and submit a custom cover letter and resume via email to careers@consumerprotectionbc.ca. Applications without cover letters will not be considered. An eligibility list may be established. Please contact Amber at careers@consumerprotectionbc.ca with questions.

Wondering if we are a good fit for each other?
Hear from your (potential) boss Laura about what it’s like to work with our team. 

Posted: July 28, 2022
Closing: When we find a great fit!
Location: Burnaby, BC (hybrid)
Term: Full-time, permanent
Salary: $67,843.62 (AO24 classification)

We are looking for an Inspector to join our team! Take a look below at what the job entails. Missing some experience? That’s okay! If you’re excited about this role and working with a high-performing team, but don’t tick every qualification box, we encourage you to apply anyways! We are happy to train the right person for this role.

A day in the life:

When you get to the office, you store your meals for the day in our kitchen and have a quick chat with coworkers before settling in for a day of meaningful work. You typically start with a quick check of emails that have come in from the night before and review your pre-scheduled calendar to prioritize your day. Today it looks like you have an unannounced inspection of a travel agent set in Richmond for 10:30 a.m., and a pre-announced inspection with a municipal cemetery in Delta at 1 p.m. Before you head out, you review the licensed business’ history in our internal database, find what information you can about them on the Internet and update your notes. You also touch base with your Inspection team to see what they have on their agenda and to inform them of where you are going.

Once in the field, you conduct the inspection of the travel agent and find that they have some non-compliance matters that need addressing. You help the business understand the deficiencies that have been found and you explain the process of our work and our enforcement hearings to the business owner. You then grab a bite to eat and have some quiet time to make your notes before heading off to the municipal cemetery. This inspection takes a bit longer than expected but you do finish up by late afternoon. You head back to the office and spend the rest of your day updating your inspection notes.

Once done, you take a quick look at tomorrow’s calendar. A non-inspection day, the focus is on assessing any inspections or complaints investigated or completed in the previous days and working on documenting the cases you have open. This means you need to reference your detailed notes and any evidence gathered you’ve gathered, ensuring alignment with the Acts and Regulations that Consumer Protection BC is responsible for upholding. You reach out to your colleagues to gather their thoughts and experiences too. Pending your analysis, you may decide to complete a formal report recommending enforcement action be taken if the business is not in compliance. Feeling prepared for the next day, you make your way out of the office after a few “see ya laters” to your colleagues and head home for the day feeling accomplished.

Who you are:

• A team player, with a commitment to excellence and the ability to work cooperatively with others to achieve group and organizational goals
• An excellent communicator, with the ability to remain calm and focus in stressful or negative situations
• A true service provider focused on the task at hand with the ability to adapt to and work effectively in a variety of diverse situations
• A detailed-oriented employee, with the ability to exercise judgement to resolve a variety of problems in a time-sensitive manner

What you will be doing:

• Conducting province-wide inspections of businesses to determine compliance with statutory requirements and making recommendations on a course of corrective action if required
• Issuing formal written notices to businesses of violations of law that may result in formal enforcement action, collecting evidence of a business’ unlawful activity, analyzing the evidence and writing detailed reports recommending enforcement action
• Investigating and responding to complaints about businesses from customers, interest groups, local governments, police agencies and the general public

We are looking for people who have:

• Post-secondary education with a focus in the humanities, public administration, criminology or other related discipline and/or several years’ experience conducting inspections, preferably in a compliance/enforcement environment and/or a combination of formal training and experience.
• Experience working with, interpreting and applying legislation.
• Experience dealing with a variety of contacts (e.g., business representatives, legal counsel, and members of the public) on complex, sensitive, or contentious issues.
• Experience preparing reports, including complex determinations, in a timely and efficient way.
• Experience working “in the field” and travelling while performing your duties
• Review full job description for other special, mandatory requirements

How to apply:
If you’re interested in this role, please read the full job description and submit a custom cover letter and resume via email to careers@consumerprotectionbc.ca. Applications without cover letters will not be considered. An eligibility list may be established. Please contact Amber at careers@consumerprotectionbc.ca with questions.

Wondering if we are a good fit for each other?
Hear from your (potential) boss about what he’s looking for and what it’s like to work with our team.