Opportunities

Location: Victoria, BC
Salary Range: $49,065.60 – $55,672.87 annually

We are always looking for good people to come work with us in this important position within our organization. If you think you are interested in the role, review the job description.  You can submit a custom cover letter and resume via email to careers@consumerprotectionbc.ca. Applications without cover letters will not be considered. This is an open competition, so we will keep your complete application on file until we are ready to bring another member into the team. An eligibility list may be established.

A day in the life:

Upon entering the office, you grab a cup of coffee and have a quick chat with your co-workers before settling in for a new day of meaningful work. Looking at your Outlook calendar, today you will be responding to consumers who are experiencing a variety of issues with businesses in BC. You will be collecting information, creating complaint files, and referring to other organizations to try and help consumers resolve their complaints. Next, you have a morning meeting with your Licensing and Information team to discuss the new online licensing platform. At lunch, you join your co-workers for a potluck to raise funds for a local charity.

Later this afternoon, you’re scheduled to renew debt collector licences and review their new applications. In between your scheduled work and meetings, you’re regularly responding to licensee emails, following up on complaints, and processing payments. Towards the end of the day, you make a note to follow-up with the Business Practices team about a licensee who has not submitted their annual financial statements. As you head out the door, you’re grateful that a day in the life of a Licensing and Information Officer is never the same as the day before. Being involved in projects that require you to obtain, review and process specific information is of great value to our organization. You appreciate the ability to be involved with other departments and you are grateful for the opportunity to learn something new every single day.

Who you are:

• A team player and excellent communicator, with a positive attitude and a desire to work cooperatively with others to achieve group and organizational goals
• A true service provider focused on identifying and serving the needs of stakeholders, with a willingness to adapt to and work effectively within a variety of diverse situations and groups or individuals
• A detailed-oriented employee, with excellent skills in standard computer applications and information systems

What you will be doing:

• Providing information and assistance to the public and businesses as the first point of contact for Consumer Protection BC
• Receiving, processing and making decisions on whether or not to approve licensing and registration applications
• Contacting applicants to obtain missing and further information and searching databases to obtain current information on the status of the applicant’s business
• Calculating and collecting applicable fees and reconciling financial account information, and preparing and maintaining electronic files of documents and correspondence
• Working independently and as part of a team to carry out administrative projects and increase efficiencies

We are looking for people who have:

• Completed post-secondary education in a related field and/or a combination of five years clerical/administrative support experience/education/training
• Experience receiving, evaluating and processing license or registration applications (or similar) and providing information to clients
• Experience in keyboarding, word processing, spreadsheet and other standard computer applications and information systems

Location: Burnaby, BC
Salary Range: $59,958 – $68,400

We are always looking for great Inspectors to join our team! If you think you have what it takes, keep reading and review the full job description. Then, send in your completed application (custom cover letter and resume outlining how you meet the qualifications) to careers@consumerprotectionbc.ca. This is an open competition, so we will keep your complete application on file until we are ready to bring another member into the team. An eligibility list may be established.

A day in the life:

When you get to the office, you store your meals for the day in our kitchen and have a quick chat with coworkers before settling in for a day of meaningful work. You typically start with a quick check of emails that have come in from the night before and review your pre-scheduled calendar to prioritize your day. Today it looks like you have an unannounced inspection of a travel agent set in Richmond for 10:30 a.m., and a pre-announced inspection with a municipal cemetery in Delta at 1 p.m. Before you head out, you review the licensed business’ history in our internal database, find what information you can about them on the Internet and update your notes. You also touch base with your Inspection team to see what they have on their agenda and to inform them of where you are going.

Once in the field, you conduct the inspection of the travel agent and find that they have some non-compliance matters that need addressing. You help the business understand the deficiencies that have been found and you explain the process of our work and our enforcement hearings to the business owner. You then grab a bite to eat and have some quiet time to make your notes before heading off to the municipal cemetery. This inspection takes a bit longer than expected but you do finish up by late afternoon. You head back to the office and spend the rest of your day updating your inspection notes.

Once done, you take a quick look at tomorrow’s calendar. A non-inspection day, the focus is on assessing any inspections or complaints investigated or completed in the previous days and working on documenting the cases you have open. This means you need to reference your detailed notes and any evidence gathered you’ve gathered, ensuring alignment with the Acts and Regulations that Consumer Protection BC is responsible for upholding. You reach out to your colleagues to gather their thoughts and experiences too. Pending your analysis, you may decide to complete a formal report recommending enforcement action be taken if the business is not in compliance. Feeling prepared for the next day, you make your way out of the office after a few “see ya laters” to your colleagues and head home for the day feeling accomplished.

Who you are:

• A team player, with a commitment to excellence and the ability to work cooperatively with others to achieve group and organizational goals
• An excellent communicator, with the ability to remain calm and focus in stressful or negative situations
• A true service provider focused on the task at hand with the ability to adapt to and work effectively in a variety of diverse situations
• A detailed-oriented employee, with the ability to exercise judgement to resolve a variety of problems in a time-sensitive manner

What you will be doing:

• Conducting inspections of businesses to determine compliance with statutory requirements and making recommendations on a course of corrective action if required
• Issuing formal written notices to businesses of violations of law that may result in formal enforcement action, collecting evidence of a business’ unlawful activity, analyzing the evidence and writing detailed reports recommending enforcement action
• Investigating and responding to complaints about businesses from customers, interest groups, local governments, police agencies and the general public

We are looking for people who have:

• Post-secondary degree with a focus in the humanities, public administration, business, criminology or other related discipline
• Several years’ experience working in an inspections capacity, with preference given to formal regulatory experience
• Experience working with, interpreting, and applying legislation and policy, as well as preparing reports to be used in formal proceedings
• Experience dealing with a variety of contacts and individuals (e.g., business representatives, legal counsel, and members of the public) on complex, sensitive or contentious issues
• Experience working “in the field” and travelling while performing your duties
• Review full job description for other special, mandatory requirements