Opportunities

Posted: Oct 14, 2021
Closing: When we find someone great!
Location: Victoria, BC
Term: Full-time, permanent
Salary: $79,142.39 annually

Consumer Protection BC is looking for a Programmer/Analyst to join our team!

A day in the life:

Upon entering the office, you grab a cup of coffee and have a quick chat with your coworkers before settling in for a new day of meaningful work. Looking at your Outlook calendar, today you will be working with the Business Practices & Classification team, exploring how to improve their processes from a technical perspective. At lunch, you join your co-workers for a potluck to raise funds for a local charity. For the afternoon, you are completing an important work order by debugging a licence renewal.

In between your scheduled work and meetings, you regularly help solve complex problems that save everyone around you time and headaches. You saved some time towards the end of the day to research the latest best practices in the field as you highlight some of your takeaways to share at the next team meeting.

As you head out the door, you feel a great deal of satisfaction, knowing that your work has a significant impact and is part of a bigger picture. Being involved in projects that require you to think outside the box and be challenged with creative solutions. You appreciate the ability to be involved with other departments and appreciate the opportunity to learn something new every single day.

Who you are:

• A team player with the ability to influence and persuade others, maintaining effective working relationships with internal and external parties
• An engaged professional with the ability to reference and interpret changing IT landscapes and procedures to determine an appropriate course of action
• A detail-oriented employee with the skills to organize and manage a high-volume workload while adjusting to changing priorities

What you will be doing:

• Leading the technical design, development, integration and implementation of custom applications and the development, testing and implementation of user and system interfaces and designs.
• Participating in the maintenance of software development standards while ensuring compliance and making recommendations regarding the approval of exceptions.
• Designing, developing, and testing application solutions to ensure specific design requirements are adhered to and meet stringent functional and performance specifications.
• Ensuring interoperability within a complex multi-faceted environment, including performance, security, stability, resource requirements, support requirements and monitoring.
• Designing, developing, and documenting business system and procedural specifications and ongoing operational methods and ensuring implications of enhanced applications are understood both by users and other systems professionals.

We are looking for people who have:

• Post-secondary education in a related field (e.g., information technology, computer science and/or several years’ directly related experience and/or a combination of formal training and experience.
• Three or more years experience on system application projects using Microsoft .Net, Web services, SQL Server and Microsoft Office Suite, including Project and Visio.
• Three or more years in development of business and system requirements for web and mobile applications.

How to apply:
If you’re interested in this role we invite you to review the full job description and submit a resume via email to careers@consumerprotectionbc.ca. An eligibility list may be established. Please contact Amber at careers@consumerprotectionbc.ca with questions.

In this video, your potential boss Kyle can help you decide if this job is right for you…in under two minutes!  

Posted: November 8, 2021
Closing: December 5, 2021
Location: Burnaby, BC
Term: Full-time, permanent
Salary: $67,843.62

We are looking for an Inspector to join our team!

A day in the life:
When you get to the office, you store your meals for the day in our kitchen and have a quick chat with coworkers before settling in for a day of meaningful work. You typically start with a quick check of emails that have come in from the night before and review your pre-scheduled calendar to prioritize your day. Today it looks like you have an unannounced inspection of a travel agent set in Richmond for 10:30 a.m., and a pre-announced inspection with a municipal cemetery in Delta at 1 p.m. Before you head out, you review the licensed business’ history in our internal database, find what information you can about them on the Internet and update your notes. You also touch base with your Inspection team to see what they have on their agenda and to inform them of where you are going. 

Once in the field, you conduct the inspection of the travel agent and find that they have some non-compliance matters that need addressing. You help the business understand the deficiencies that have been found and you explain the process of our work and our enforcement hearings to the business owner. You then grab a bite to eat and have some quiet time to make your notes before heading off to the municipal cemetery. This inspection takes a bit longer than expected but you do finish up by late afternoon. You head back to the office and spend the rest of your day updating your inspection notes. 

Once done, you take a quick look at tomorrow’s calendar. It’s a non-inspection day, the focus is on assessing any inspections or complaints investigated or completed in the previous days and working on documenting the cases you have open. This means you need to reference your detailed notes and any evidence gathered you’ve gathered, ensuring alignment with the Acts and Regulations that Consumer Protection BC is responsible for upholding. You reach out to your colleagues to gather their thoughts and experiences too. Pending your analysis, you may decide to complete a formal report recommending enforcement action be taken if the business is not in compliance. Feeling prepared for the next day, you make your way out of the office after a few “see ya laters” to your colleagues and head home for the day feeling accomplished.

Who you are:

• A team player, with a commitment to excellence and the ability to work cooperatively with others to achieve group and organizational goals 
• An excellent communicator, with the ability to remain calm and focused in stressful or negative situations 
• A true service provider focused on the task at hand with the ability to adapt to and work effectively in a variety of diverse situations 
• A detailed-oriented employee, with the ability to exercise judgment to resolve a variety of problems in a time-sensitive manner 

What you will be doing:

• Conducting province-wide inspections of businesses to determine compliance with statutory requirements and making recommendations on a course of corrective action if required 
• Issuing formal written notices to businesses of violations of law that may result in formal enforcement action, collecting evidence of a business’ unlawful activity, analyzing the evidence and writing detailed reports recommending enforcement action 
• Investigating and responding to complaints about businesses from customers, interest groups, local governments, police agencies and the general public 

We are looking for people who have:

• Post-secondary education with a focus in the humanities, public administration, criminology or other related discipline and/or several years’ experience conducting inspections, preferably in a compliance/enforcement environment and/or a combination of formal training and experience.
• Experience working with, interpreting and applying legislation.
• Experience dealing with a variety of contacts (e.g., business representatives, legal counsel, and members of the public) on complex, sensitive or contentious issues.
• Experience preparing reports, including complex determinations, in a timely and efficient way. 
• Experience working “in the field” and travelling while performing your duties 
• Review full job description for other special, mandatory requirements 

How to apply:
If you’re interested in this role we invite you to review the complete job description and submit a custom cover letter and resume via email to careers@consumerprotectionbc.ca. Applications without cover letters will not be considered. An eligibility list may be established. Please contact Amber at careers@consumerprotectionbc.ca with questions.

In this video, your team can help you decide if this job is right for you…in under two and a half minutes!