Our authority & governance
The Business Practices and Consumer Protection Authority Act established the Business Practices and Consumer Protection Authority (now doing business as Consumer Protection BC) as a not for profit corporation without share capital and led by a board of directors.
Read the Business Practices and Consumer Protection Authority Act.
Our administrative agreements & contracts
View:
- The 2020-2050 Administrative Agreement with the Ministry of Public Safety and Solicitor General to protect and educate consumers by carrying out our responsibilities under BC’s consumer protection laws.
- Our contract with Ministry of Transportation and Infrastructure to provide telephone and web-based services to direct comments and concerns regarding taxi services and Transportation Network Services (ride hailing).
- Our Agreement with the Province of Saskatchewan to provide classification services for all new theatrical releases and adult videos on behalf of the Financial and Consumer Affairs Authority. Read the related 2021 Addendum to the Agreement.
- Our Agreement with the Province of Manitoba to provide classification services for the province. Read the Memorandum of Understanding signed in the summer of 2020.
- Our Memorandum of Understanding with the Competition Bureau to enhance cooperation between our agencies.
- Our Memorandum of Understanding with the Canadian Radio-television and Telecommunications Commission (CRTC) to enhance cooperation between our agencies.
- Our Agreement with the Province of Ontario to provide classification services for theatrical releases and trailers shown in Ontario theatres. To learn about the fees for this service, please visit our Distributing to other provinces page and select the Ontario drop-down menu.
A board of directors is responsible for overseeing our strategic direction and governance. The Board Governance Manual is their guiding document.
Read our Board Governance Manual.
Call for applications
Currently, we have no vacancies on our Board of Directors. Please check back often, or reach out to our Corporate Secretary, Melaina Haas, with any questions: melaina.haas@consumerprotectionbc.ca.
Board member biographies
Rod Dewar is a certified Independent Corporate Director (ICD.D) who has extensive corporate governance experience. During his career, Rod held CEO, COO and Senior VP responsibilities in the transportation and financial services sectors, including, most recently, six years as CEO of Island Savings, a $1.3B credit union. He has broad national and international operations experience, as well as compensation structure, technology development and deployment, marketing, and strategy development. He has served on many boards and board committees, including audit, finance, human resources, risk, and governance. Rod is the recent past Chair of the BC Ferry Authority and has served his community as past Chair of the Victoria Hospitals Foundation, and university business school advisory boards. Rod’s other board responsibilities include BC Life & Casualty (Vice Chair), Nicola Wealth Management, Blueshore Financial, and the Victoria Airport Authority. Rod is serving a five-year term as Board Chair, ending in November 2024.
Gigi Chen-Kuo is a lawyer and senior executive with over 25 years’ experience in the public and private sector. Currently, she serves as General Counsel & Executive Vice-President, Corporate Services at TransLink, Metro Vancouver’s public transportation authority. In this capacity, she is responsible for TransLink’s Legal Services, Real Estate, Strategic Sourcing, Information Technology, Insurance, Claims, Safety, Privacy, Access to Information, and Records Management functions. She also oversees the Corporate Secretary, who provides governance support to TransLink’s Board of Directors, the Mayors’ Council on Regional Transportation, and an independent Screening Panel mandated by legislation. Gigi is currently a director on Commissionaires BC Board and sits on its Human Capital Committee. Gigi is serving her second three-year term, ending in February 2024.
Glen MacInnes is a labour relations professional and senior manager with over 25 years’ experience representing employers, employees and their unions in both the private and public sector. Glen has also served as a neutral adjudicator of employee complaints at the Employment Standards Branch. He currently holds the position of Managing Director of Operations at the United Food and Commercial Workers Union, Local 1518 – the largest private sector union in British Columbia. Glen coauthored the academic research report, Cultivating Farmworkers Rights: Ending the Exploitation of Immigrant and Migrant Farmworkers in BC and is an alumnus of the Governor General Canadian Leadership Conference. Glen served as Chair on the District of North Vancouver Community Services Advisory Committee and the local board of the Vancouver Newspaper Guild. Glen is serving his first term as Director, ending March 2024.
Cathy McIntyre is a senior executive with more than 30 years of business and board experience, Cathy is known for corporate strategy; all aspects of marketing, branding, and communications; consumer research; and stakeholder engagement. She began her career as a marketing and communications professional in a number of multi-national corporations. In 1997, Cathy founded Strategic Initiatives, a nationally recognized marketing research firm with clients among many of the leading businesses in Western Canada. Cathy also serves on the boards of First West Credit Union, Peninsula Co-op, CADTH, and the Arthritis Society of Canada, as well as the Board of Governors of the University of Victoria. She has previously served on the boards of the Victoria Hospitals Foundation, United Way of Canada, United Way of Greater Victoria, and the CMA Society of BC, amongst others. Her board roles have included Board Chair, Governance Chair, and Nominations Chair. Cathy earned her MBA at the University of Victoria and her BA at Queen’s University. She is a Chartered Director (C.Dir), holds the Human Resources & Compensation Committee and the Audit Committee certifications from The Directors College, and is also a member of the Institute of Corporate Directors. Cathy is serving her second three-year term, ending in August 2023.
Bill Snell joins the Board with a wealth of information from the financial services, risk and financial management industries. Bill is a chartered accountant and has his ICD.D designation from the Institute of Corporate Directors. Currently, Bill is serving as a Director on the British Columbia Automobile Association (BCAA) Board. He is Chair of the Finance and Investment Committee and a member of the Governance Committee. In addition, Bill has been appointed to the Carfinco Financial Group Inc. Board of Directors. Bill is also a Director and Past Board Chair of the Children’s Health Foundation of Vancouver Island. In addition, he serves as Director and is a member of the Investment Committee of the Shaw Family Foundation. Previously, Bill was Chief Risk Officer of First West Credit Union. Bill was also Chief Financial Officer of Island Savings Credit Union. Previous to Island Savings, Bill spent 16 years with Bank of Montreal in a variety of senior management roles and five years with Thorne Ernst and Whinney Chartered Accountants. Bill is serving a three-year term with Consumer Protection BC, ending in May 2022.
Ali Solehdin is a technology executive and strategist who has led organizations to launch award-winning products across a variety of industries. Ali has also long been active in the community and governance matters, which have included serving as President of the Simon Fraser University Alumni Association; Vancouver Chair for the Institute for Canadian Citizenship; and Board Member on the Laurier Institution. Through these initiatives, he has forged partnerships with civil society institutions and engaged with all levels of government for the betterment of Canada. Ali’s board experience includes Board Chair, Chair of the Governance & Nomination Committee and Chair of the Finance Committee. Ali received his undergraduate degree with Honours in Computer Engineering from Simon Fraser University and his MBA from the Massachusetts Institute of Technology (MIT) Sloan School of Management. Ali is serving his first term as Director, ending June 2024.
Our organizational structure & our leadership team
Consumer Protection BC has four major organizational units. Look at our organizational chart. Our leadership team consists of:
Rob Gialloreto, President & CEO
The President & CEO is responsible for the overall management of Consumer Protection BC’s services and programs and is accountable to the Board of Directors. The President & CEO leads staff in all areas of the organization. Ultimately, the CEO is accountable for ensuring that consumer protection and industry regulation are managed to reflect current operating environments.
Tayt Winnitoy, Executive Vice President
The Executive Vice President (EVP) is the senior leadership team member responsible for supporting and advising on all aspects of our mandate. The EVP leads the Licensing and Information Services and Business Systems and Solutions teams.
Shahid Noorani, Vice President
The Vice President is delegated the full powers of the Director under BC’s consumer protection laws and is responsible for business issues, claims processing, compliance and enforcement activities of all our regulated industries as well as investigation and enforcement activities related to general trade practice in BC. The position is also responsible for overseeing the day-to-day administration of our Burnaby office. The Vice President leads the Inspections & Case Management and Business Practices & Classification teams.
Dan Stefanson, Vice President
The Vice President is responsible for providing a broad range of services that contribute to the efficient management and administration of our organization, including the development of frameworks and policies for financial and administrative services. This position also leads the development of our rolling strategic and corporate business plan, identifies challenges and opportunities, and sets out a plan for achieving goals and objectives. The Vice President leads the Finance and Administration and Communications teams.