Our authority & governance
The Business Practices and Consumer Protection Authority Act established the Business Practices and Consumer Protection Authority (now doing business as Consumer Protection BC) as a not for profit corporation without share capital and led by a board of directors. Read the Business Practices and Consumer Protection Authority Act.
- The 2022-2052 Administrative Agreement with the Ministry of Public Safety and Solicitor General to protect and educate consumers by carrying out our responsibilities under BC’s consumer protection laws.
- Our contract with Ministry of Transportation and Infrastructure to provide telephone and web-based services to direct comments and concerns regarding taxi services and Transportation Network Services (ride hailing).
- Our Agreement with the Province of Saskatchewan to provide classification services for all new theatrical releases and adult videos on behalf of the Financial and Consumer Affairs Authority. Read the related 2021 Addendum to the Agreement.
- Our Agreement with the Province of Manitoba to provide classification services for the province.
- Our Memorandum of Understanding with the Competition Bureau to enhance cooperation between our agencies.
- Our Memorandum of Understanding with the Canadian Radio-television and Telecommunications Commission (CRTC) to enhance cooperation between our agencies.
Rod Dewar is a certified Independent Corporate Director (ICD.D) who has extensive corporate governance experience. During his career, Rod held CEO, COO and Senior VP responsibilities in the transportation and financial services sectors, including, most recently, six years as CEO of Island Savings, a $1.3B credit union. He has broad national and international operations experience, as well as compensation structure, technology development and deployment, marketing and strategy development. He has served on many boards and board committees, including audit, finance, human resources, risk and governance. Rod is the past Chair of the BC Ferry Authority and has served his community as past Chair of the Victoria Hospitals Foundation and on university business school advisory boards. Rod’s other board responsibilities include BCAA (British Columbia Automobile Association), Audit Chair; Nicola Wealth Management, Advisory Board Chair; and BlueShore Financial, Governance & Conduct Review Chair. Past board roles include BC Life & Casualty Company, Vice Chair; Credential Financial, Chair; Northwest & Ethical Funds; and the Victoria Airport Authority. Rod is serving a five-year term as Board Chair, ending in November 2024.
Carol Brown (photo coming) is an organizational development consultant, with extensive governance experience. Carol’s career began as a practicing business lawyer, and, after more than 20 years, evolved into mediation and adjudication with a number of provincial regulatory tribunals, including the British Columbia Utilities Commission, the Forest Appeals Commission and the Environmental Appeal Board. Carol is a certified Independent Corporate Director (ICD.D) and also currently serves on the board of the Victoria Airport Authority. Past board experiences include the Insurance Corporation of British Columbia and the Prince George Airport Authority. Carol is a trained lawyer, a Chartered Professional Accountant, and holds a PhD in organizational development. Carol teaches part-time at Royal Roads University in conflict management, leadership and change. Carol is serving her first three-year term, ending December 2026.
Gigi Chen-Kuo is a senior executive with over 25 years’ experience in the public and private sector, overseeing functions such as legal, governance, business technology, real estate, safety, diversity, Indigenous relations and internal audit. Currently, she serves as Chief Operating Officer at TransLink, Metro Vancouver’s public transportation authority. She previously served as TransLink’s General Counsel & Executive Vice-President, Corporate Services. Gigi is currently a Director for the Commissionaires BC board and sits on its Human Capital Committee and Governance Committee. Gigi is serving her second three-year term, ending in February 2024.
Sandra Heath is an experienced human resource professional (CPHR) with extensive governance experience, including chairing boards and a variety of committees. Sandra’s career spans many industries and international locations: she has worked strategically with many businesses in the development and execution of human capital strategies and has built numerous leadership programs. Sandra holds an ICD.D designation from the Institute of Corporate Directors and currently serves on the boards of the BC Financial Services Authority (Director), Providence Living (Chair), the Island Arts Centre Society – ArtSpring (Chair) and the Salt Spring Island Foundation (Chair of the Grant Advisory Committee). Some of Sandra’s prior board positions include Providence Health Care (Chair) and the Vancouver Coastal Health Authority (Chair of the HR and Governance Committee and Chair of the Safety and Patient Quality Committee). Sandra is serving her first three-year term, ending December 2025.
Dr. Syed Ashiq Ali Shah is a retired Professor of Psychology at Kwantlen Polytechnic University. Previously he held positions in the Psychology field at the International Islamic University Malaysia, Quaid-i-Azam University in Pakistan and Technical University of Berlin in Germany. Dr. Shah is a Member of the Canadian Psychological Association, an Affiliate with the American Psychological Association, Member of the Asian Association of Social Psychology and Life Member at the Pakistan Psychological Association. He is Secretary General of the Pakistan Psychological Association, President of the Psychological Society at Peshawar University in Pakistan and General Secretary and Vice President of the Persian Cultural Society, Iran Cultural Centre, Peshawar. Dr. Shah is the recipient of a gold medal in M.Sc. and the First All Pakistan Prize to thesis on “Drug Addiction” by “Drug Abuse Prevention Resource Centre,” Islamabad, Pakistan (1994). He holds a Doctorate and a Diploma (Masters) in Psychology from the Technical University of Berlin, a Masters in Psychology and a Bachelor of Science from the University of Peshawar, a Postgraduate diploma in Islamic Studies from the International Islamic University Malaysia, and credentials in German language courses at Technical University of Berlin, and Persian language at Iran Cultural Centre, Peshawar, Pakistan. Dr. Shah is serving his first three-year term, ending June 2026.
Bill Snell brings to the Board a wealth of information from the financial services, risk and financial management industries. Bill is a chartered accountant and has his ICD.D designation from the Institute of Corporate Directors. Currently, Bill is serving as a Director on the British Columbia Automobile Association (BCAA) Board. He is Chair of the Finance and Investment Committee and a member of the Governance Committee. In addition, Bill has been appointed to the Carfinco Financial Group Inc. Board of Directors. Bill is also a Director and Past Board Chair of the Children’s Health Foundation of Vancouver Island. In addition, he serves as Director and is a member of the Investment Committee of the Shaw Family Foundation. Previously, Bill was Chief Risk Officer of First West Credit Union. Bill was also Chief Financial Officer of Island Savings Credit Union. Previous to Island Savings, Bill spent 16 years with Bank of Montreal in a variety of senior management roles and five years with Thorne Ernst and Whinney Chartered Accountants. Bill is serving his second three-year term, ending in May 2025.
Ali Solehdin is a technology executive and strategist who has led organizations to launch award-winning products across a variety of industries. Ali has also long been active in community and governance matters, which have included serving as President of the Simon Fraser University Alumni Association; Vancouver Chair for the Institute for Canadian Citizenship; and Board Member on the Laurier Institution. Through these initiatives, he has forged partnerships with civil society institutions and engaged with all levels of government for the betterment of Canada. Ali’s board experience includes Board Chair, Chair of the Governance & Nomination Committee and Chair of the Finance Committee. Ali received his undergraduate degree with Honours in Computer Engineering from Simon Fraser University and his MBA from the Massachusetts Institute of Technology (MIT) Sloan School of Management. Ali is serving his first term as Director, ending June 2024.
Alicia Williams is a Chartered Professional Accountant and senior financial executive, with experience working with Canadian and US private and public companies and not-for-profit organizations. Alicia is currently the Vice President of Finance for the YWCA Metro Vancouver, a not-for-profit organization supporting women with affordable housing, employment and childcare. Alicia has been a consultant to boards of directors, providing governance advice with an emphasis on diversity, equity and inclusion (DEI); environmental, social and corporate governance (ESG); and corporate sustainability. Alicia is also a lawyer, having acted in the role of in-house counsel and corporate secretary, and has practiced in several other areas of the law. Alicia sits on the board of the Chartered Professional Accountants of British Columbia (CPABC) and on CPABC’s Audit Committee. Alicia holds a law degree (J.D.) from the University of Southern California, a Bachelor of Science in Management Information Systems & Accounting and a Certificate in Diversity and Inclusion from Cornell University. Alicia is serving her first three-year term, ending December 2026.
Take a look at our organizational chart.
Our leadership team consists of:
Rob Gialloreto, President & CEO
The President & CEO is responsible for the overall management of Consumer Protection BC’s services and programs and is accountable to the Board of Directors. The President & CEO leads staff in all areas of the organization. Ultimately, the CEO is accountable for ensuring that consumer protection and industry regulation are managed to reflect current operating environments.