Our authority & governance
The Business Practices and Consumer Protection Authority Act established the Business Practices and Consumer Protection Authority (now doing business as Consumer Protection BC) as a not for profit corporation without share capital and led by a board of directors.
Our administrative agreements & contracts
- The 2014-2044 Administrative Agreement with the Ministry of Public Safety and Solicitor General to protect and educate consumers by carrying out our responsibilities under BC’s consumer protection laws.
- Our contract with Ministry of Transportation and Infrastructure to provide telephone and web-based services to direct comments and concerns regarding Metro Vancouver taxi services.
- Our Agreement with the Province of Saskatchewan to provide classification services for all new theatrical releases and adult videos on behalf of the Financial and Consumer Affairs Authority. Read the related 2017 Addendum to the Agreement.
- Our Agreement with the Province of Manitoba to provide classification services for the province.
- Our Memorandum of Understanding with the Competition Bureau to enhance cooperation between our agencies.
- Our Memorandum of Understanding with the Canadian Radio-television and Telecommunications Commission (CRTC) to enhance cooperation between our agencies.
Our Board of Directors
A board of directors is responsible for overseeing our strategic direction and governance. The Board Governance Manual is their guiding document.
Read our Board Governance Manual.
Call for applications
We do not have any current vacancies on our Board of Directors.
If you have any questions about our the Board recruitment or selection process, please contact us (to the attention of our Board Secretary).
Board member biographies
Doug Enns is an executive level management consultant with more than 30 years of related experience. As current President and Founder of Upturn Consulting Ltd., he has a proven track record of building high-performance companies, posting sector-leading return on equity, customer and staff satisfaction. With considerable governance experience, Doug currently serves on the Board of BC Life. Past appointments include WorkSafe BC (Chair, 2002 – 2008) and the Greater Victoria Harbour Authority (2005 – 2008), amongst others. Doug is serving a five-year term as Chair of the Board, ending in December 2019.
Rod Dewar is a certified Independent Corporate Director (ICD.D) who has extensive corporate governance experience. During his career, Rod held CEO, COO and Senior VP responsibilities in the transportation and financial services sectors, including, most recently, six years as CEO of a $1.3B credit union. He has broad national and international operations experience, as well as compensation structure, technology development and deployment, marketing, and strategy development. He has served on many boards and board committees, including audit, finance, human resources, risk, and governance. Rod is the recent past Chair of the BC Ferry Authority, and has served his community as past Chair of the Victoria Hospitals Foundation, and university business school advisory boards. Rod’s other board responsibilities include BC Life & Casualty (Vice Chair), NEI Investments, Blueshore Financial, and the Victoria Airport Authority. Rod is serving a three-year term, ending in February 2020.
Cathy McIntyre is a senior executive with more than 30 years of business and board experience, Cathy is known for corporate strategy; all aspects of marketing, branding, and communications; consumer research; and stakeholder engagement. She began her career as a marketing and communications professional in a number of multi-national corporations. In 1997, Cathy founded Strategic Initiatives, a nationally recognized marketing research firm with clients among many of the leading businesses in Western Canada. Cathy also serves on the boards of First West Credit Union, Peninsula Co-op, CADTH, and the Arthritis Society of Canada, as well as the Board of Governors of the University of Victoria. She has previously served on the boards of the Victoria Hospitals Foundation, United Way of Canada, United Way of Greater Victoria, and the CMA Society of BC, amongst others. Her board roles have included Board Chair, Governance Chair, and Nominations Chair. Cathy earned her MBA at the University of Victoria and her BA at Queen’s University. She is a Chartered Director (C.Dir), holds the Human Resources & Compensation Committee and the Audit Committee certifications from The Directors College, and is also a member of the Institute of Corporate Directors. Cathy is serving a three-year term, ending in August 2020.
Anar Popatia is the Minister’s appointment to the Board of Directors. Anar has served on boards in health, education, community and government. She is in her third term of her Lieutenant Governor in Council appointment to the Multicultural Advisory Council of BC and holds a Minister of Justice appointment to the board of directors of Consumer Protection BC. She also sits on the board of directors of Canuck Place Children’s Hospice and is the Co-Chair of its Governance Committee. Anar was recently appointed to the Canadian Institute for the Blind’s National Committee for Philanthropy and Fundraising. She served as President of the Canadian Club of Vancouver, Chair of the Gastrointestinal Society and President of the Canadian Society of Intestinal Research.
Anar has extensive experience in client relations, business development and consulting. In her 15-year tenure with Dun & Bradstreet, Anar received recognition for her contributions to a diverse range of industries and awarded several Presidential Citations. Anar is a recipient of the 2013 RBC Top 25 Canadian Immigrant Award in recognition of her leadership in community engagement. For her contributions to the not-for-profit and public service sectors, Anar was nominated for the 2014 YWCA Women of Distinction Award. In 2015, Anar was nominated as a Diversity Champion by the Women’s Leadership Circle of The Vancouver Board of Trade. Anar holds a Bachelor of Business & Economics from Brock University. She is a graduate from the Wharton School, University of Pennsylvania’s Executive Development Program and is graduate of the Institute of Corporate Directors. Anar holds the Corporate Directors designation of ICD.D. Anar is serving a three-year term, ending in February 2021.
Gigi Chen-Kuo is a lawyer and senior with over 25 years’ experience in the public and private sector. Currently, she serves as General Counsel & Corporate Secretary at TransLink, Metro Vancouver’s public transportation authority. In this capacity, she is responsible for TransLink’s Legal Services, Insurance and Claims, Privacy, Access to Information and Records Management functions. As Corporate Secretary, she also provides governance advice to TransLink’s Board of Directors, the Mayors’ Council on Regional Transportation and an independent Screening Panel mandated by legislation. Gigi is currently a director of the Boys and Girls Club of South Coast BC and chairs its Nominating and Governance Committee. Gigi also serves as a member of the Commissionaires BC Board and sits on its Human Capital Committee. Gigi is serving a three-year term, ending in February 2021.
Our organizational structure
Consumer Protection BC has four major organizational units. View our Organizational chart. Our leadership team consists of:
Rob Gialloreto, President & CEO
The President & CEO is responsible for the overall management of Consumer Protection BC’s services and programs and is accountable to the Board of Directors. The President & CEO leads staff in the areas of operations, regulatory services, and strategic services. Ultimately, the CEO is accountable for ensuring that consumer protection and industry regulation are managed to reflect current operating environments.
Tayt Winnitoy, Executive Vice President
The Executive Vice President (EVP) is the senior leadership team member responsible for supporting and advising on all aspects of our mandate. The EVP leads the Licensing and Information Services, Motion Picture Classification and Business Systems and Solutions teams.
Shahid Noorani, Vice President, Regulatory Services
The Vice-President, Regulatory Services is delegated the full powers of the Director under BC’s consumer protection laws and is responsible for business issues, claims processing, compliance and enforcement activities of all our regulated industries as well as investigation and enforcement activities related to general trade practice in BC. The position is also responsible for overseeing the day to day administration of our Burnaby office.
Dan Stefanson, Vice President, Strategic Services
The Vice President, Strategic Services is responsible for providing a broad range of services that contribute to the efficient management and administration of our organization, including the development of frameworks and policies for financial and administrative services. This position also leads the development of our rolling strategic and corporate business plan, identifies challenges and opportunities, and sets out a plan for achieving goals and objectives. This position also oversees all stakeholder relations, marketing and corporate communications.