Your fitness contracts – rules for businesses

If you own a gym, fitness centre, yoga studio, or offer those types of services, there are laws in BC that you must follow when it comes to your contracts and your customers’ cancellation rights. Failure to follow the rules can result in financial penalties or enforcement actions and have reputational implications for your business.

The law in BC

Contracts for services that are ongoing and physical in nature are known as continuing services contracts. This includes contracts for dance lessons, personal training, self-defence, and gym memberships.

If your business has this type of contract, BC’s laws:

  • require that your contracts include specific information
  • give your customers cancellation rights in certain circumstances, including if your contract doesn’t have all the required contents
  • outline a formula for refunds that you must follow

Your contracts are also considered future performance contracts and must also follow requirements outlined in the Business Practices and Consumer Protection Act.  

Read the Business Practices and Consumer Protection Act.
Read the consumer contracts regulation.
Read about future performance contracts.
Read about the process and amounts for administrative penalties.

This information is an overview of your obligations under BC’s consumer protection laws. Please read the consumer contracts regulation and the Business Practices and Consumer Protection Act in full to understand all your obligations and your customers’ cancellation rights. We also recommend that you do your research to find out what other laws may apply to your contracts and have a lawyer review them.

Your customers can file a complaint with our office if they believe that you have breached the law.

Find out more about our complaint process.
Find out more about our enforcement powers.

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