Know your obligations

The information on this page is to help you understand the telemarketer law, and ensure you maintain your good standing as a business. This is a general overview of our expectations and the laws we oversee. It is your responsibility as a BC-licensed telemarketer to review the laws in detail, comply with municipal bylaw and get independent legal advice, if necessary.

As part of our inspection or investigative process, we may impose an administrative monetary penalty (financial penalty) for certain violations of the laws we oversee. Every contravention has a base penalty amount, based in part on the seriousness of the infraction.

Read the Business Practices and Consumer Protection Act.
Read the Telemarketers Licensing Regulation.
Understand all our policies, including about administrative penalties.