Are you in the business of booking travel? By law, any person or business that provides travel services to the public needs a licence.

Travel services include transportation, accommodation, or another service that is combined with transportation or accommodation. There are two types of licences; one for travel agents and one for travel wholesalers/ accommodation providers. Your business model may need both. If you do not know what kind of licence you are applying for – travel agent or travel wholesaler, read the information below on “Do you need to be licensed?”

If you operate from a retail location, are home-based, or consider yourself to be an independent contractor, you still need a licence. All locations need to be licensed. Travel agents and travel wholesalers are not allowed to work from a virtual office or a non-permanent place of business. What is a virtual office?

Read the Business Practices and Consumer Protection Act.
Read the Travel Industry Regulation.

How to get licensed

Licence application forms

To be completed by the Head Office:

To be completed by the home-based agent or location manager: