Know your contracts
When you book travel for your customers, that’s a contract. Your receipts/invoices are a key element of your contract with your customers. As a BC travel agent or wholesaler, there are specific contract rules in BC that you must follow.
If your contract doesn’t have everything it should, your customer can cancel it and get a refund. This puts your business at risk.
What type of contracts do you have?
- If you sell travel online, by email, by fax, or over the phone, that’s a distance sales contract.
- When you sell travel services that are happening at a later date, or it’s not all paid for upfront, that is considered to be a future performance contract.
You must follow certain rules with each of these types of contracts and they must include certain information and cancellation rights.