Careers

We are a small team of dedicated and passionate individuals based out of Victoria and Burnaby offices. Our team developed a set of values that we live by every day. Our corporate values statement is:

We believe in accountability to ourselves and to each other, in the investment and maintenance of integrity, and in the pursuit of excellence in the delivery of services that ultimately make a positive difference in the lives of British Columbians.

Do you have questions about what it’s like to work here? Reach out to us at careers@consumerprotectionbc.ca.

  

We are certified as a Great Place to Work®. This certification program is the official standard given to organizations that demonstrate the highest levels of workplace culture. The certification process includes a detailed analysis of employee feedback and surveying, as well as workplace practices and programs, all subject to audits performed by the Great Place to Work® Institute. Great Place to Work® has named our organization a Best Workplace in Canada (2017, 2018 and 2019) and a Best Workplace in British Columbia (2018).

Current opportunities:

A career at Consumer Protection BC puts you at the centre of a highly valued marketplace guardian. Our vision is confident consumers and trusted businesses in a thriving marketplace. We believe in engaging, educating, empowering and enforcing to build a stronger marketplace in the province.

If you’re looking for an opportunity to help make a difference in the community, we invite you to explore the possibilities with us. We offer competitive benefits and pension plan, access to training and development opportunities and the chance to work with a team of passionate professionals committed to making a difference. Please review our current vacancies below.

Human Resources Manager (temporary)

Posted: July 12, 2019
Closing: July 31, 2019 at 11:59 p.m.
Location: Victoria, BC
Term: Full-time, temporary (approximately one year)

Consumer Protection BC is looking for a Human Resources Manager to join our team for a one-year term covering a maternity leave.

The Human Resources Manager is strategic-thinking and service-oriented individual with a keen desire to maintain and enhance the excellent corporate culture that has been developed at Consumer Protection BC. Working in tune with our values, the Manager focuses on sustaining positive working relationships with co-workers and external stakeholders through the use of effective communications and strong work acumen.

Day-to-day, the Human Resources Manager oversees all aspects of the employee lifecycle – recruiting, onboarding, developing, retaining, separating – you name it, they help 45 other employees be the best they can be at Consumer Protection BC. They also assist supervisors and employees with interpretation of our internal policies and Collective Agreement with the BC Government & Employees Union. Finally, the Manager will help administer the HRIS (including payroll and time management) and an extensive array of benefits.

For the term of this role, we are looking for someone that can help champion a few projects outlined in our multi-year Engagement Strategy, including revamping our onboarding process and other projects. This is an excellent opportunity for someone who wants to tackle a new project, build up their resume and/or prove their expertise.

Interested? We hope so! Review the complete job description. Then submit a tailored cover letter and resume to career@consumerprotectionbc.ca. Be specific about how you are suited to this particular role. If you have any questions, you can contact Amber (Governance & HR Manager) at the email above.

Licensing & Information Officer

Posted: July 9, 2019
Location: Victoria, BC
Term: Full-time, permanent
Salary Range: $49,065.60 – $55,672.87 annually

Consumer Protection BC is looking for a Licensing & Information Officer to join our team!

A day in the life:

Upon entering the office, you grab a cup of coffee and have a quick chat with your co-workers before settling in for a new day of meaningful work. Looking at your Outlook calendar, today you will be responding to consumers who are experiencing a variety of issues with businesses in BC. You will be collecting information, creating complaint files, and referring to other organizations to try and help consumers resolve their complaints. Next, you have a morning meeting with your Licensing and Information team to discuss the new online licensing platform. At lunch, you join your co-workers for a pot-luck to raise funds for a local charity. Later this afternoon, you’re scheduled to renew debt collector licences and review their new applications.

In between your scheduled work and meetings, you’re regularly responding to licensee emails, following up on complaints, and processing payments. Towards the end of the day, you make a note to follow-up with the Business Practices team about a licensee who has not submitted their annual financial statements.

As you head out the door, you’re grateful that a day in the life of a Licensing and Information Officer is never the same as the day before. Being involved in projects that require you to obtain, review and process specific information is of a great value to our organization. You appreciate the ability to be involved with other departments and you are grateful for the opportunity to learn something new every single day.

Who you are:

  • A team player and excellent communicator, with a positive attitude and a desire to work cooperatively with others to achieve group and organizational goals
  • A true service provider focused on identifying and serving the needs of stakeholders, with a willingness to adapt to and work effectively within a variety of diverse situations and groups or individuals
  • A detailed-oriented employee, with excellent skills in standard computer applications and information systems

What you will be doing:

  • Providing information and assistance to consumers and businesses as the first point of contact for Consumer Protection BC
  • Receiving, processing and making decisions on whether or not to approve licensing and registration applications
  • Contacting applicants to obtain missing and further information and searching databases to obtain current information on the status of the applicant’s business
  • Calculating and collecting applicable fees and reconciling financial account information, and preparing and maintaining electronic files of documents and correspondence
  • Working independently and as part of a team to carry out administrative projects and increase efficiencies

We are looking for people who have:

  • Completion of post-secondary education in a related field and/or a combination of five years clerical/administrative support experience/education/training
  • Experience receiving, evaluating and processing license or registration applications (or similar) and providing information to clients
  • Experience in keyboarding, word processing, spreadsheet and other standard computer applications and information systems

How to apply:

If you’re interested in this role, we invite you to review the complete job description by clicking here and submit a custom cover letter and resume via email to careers@consumerprotectionbc.ca. Applications without cover letters will not be considered. An eligibility list may be established. Please contact Amber at careers@consumerprotectionbc.ca with questions.

Inspector

Location: Burnaby, BC
Salary Range: $59,958 – $68,400
Open Competition

We are always looking for great Inspectors to join our team! If you think you have what it takes, keep reading and review the full job description. Then, send in your complete application (custom cover letter and resume outlining how you meet the qualifications) to careers@consumerprotectionbc.ca. This is an open competition, so we will keep your complete application on file until we are ready to bring another member into the team. An eligibility list may be established.

Who you are:

  • A team player, with a commitment to excellence and the ability to work cooperatively with others to achieve group and organizational goals
  • An excellent communicator, with the ability to remain calm and focus in stressful or negative situations
  • A true service provider focused on the task at hand with the ability to adapt to and work effectively in a variety of diverse situations
  • A detailed-oriented employee, with ability to exercise judgement to resolve a variety of problems in a time-sensitive manner

What you will be doing:

  • Conducting inspections of businesses to determine compliance with statutory requirements and making recommendations on a course of corrective action if required
  • Issuing formal written notices to businesses of violations of law that may result in formal enforcement action, collecting evidence of a business’ unlawful activity, analyzing the evidence and writing detailed reports recommending enforcement action
  • Investigating and responding to complaints about businesses from customers, interest groups, local governments, police agencies and the general public

We are looking for people who have:

  • Post-secondary degree with a focus in the humanities, public administration, business, criminology or other related discipline
  • Several years’ experience working in an inspections capacity, with preference given to formal regulatory experience
  • Experience working with, interpreting, and applying legislation and policy, as well as preparing reports to be used in formal proceedings
  • Experience dealing with a variety of contacts and individuals (e.g., business representatives, legal counsel, and members of the public) on complex, sensitive or contentious issues
  • Experience working “in the field” and travelling while performing your duties
  • Review full job description for other special, mandatory requirements