Contact us

Hours of Operation
8:30 a.m. to 4:30 p.m. (PST), Monday through Friday.
We are closed on statutory holidays.

General phone number
Toll-free: 1.888.564.9963

Email
For the public: Start a complaint 
For licensed businesses: operations@consumerprotectionbc.ca

Fax
250.920.7181

Mailing address
PO Box 9244 Victoria BC V8W 9J2

Victoria office location: #307-3450 Uptown Blvd., Victoria BC V8Z 0B9
Burnaby office location: #200 – 4946 Canada Way, Burnaby, BC V5G 4H7

Do want to reach our motion picture classification team?

Toll-free: 1.888.564.9963
Fax: 604.320.1663
Email: classification@consumerprotectionbc.ca

Are you a reporter?

Contact our communications team with questions or interview requests.
Toll-free: 1.888.564.9963, extension 2824
Email: media@consumerprotectionbc.ca

Check out our media room for more information and resources.