Contact us

Our offices are located on the traditional lands of the W̱SÁNEĆ and Lək̓ʷəŋən (Lekwungen), hən̓q̓əmin̓əm̓ (Hun’qumyi’num), Sḵwx̱wú7mesh (Squamish) and Secwepemctsín (Shuswap)-speaking Peoples and ancestors, and our work extends across the homelands of the Indigenous Peoples within what we now call British Columbia. We honour the many territorial keepers of the lands and waters where we work.

Hours of operation

We are not open for drop-ins and we are closed on statutory holidays. 

For calls and emails:

8:30 a.m. to 4:30 p.m. Monday through Friday.
We are closed on statutory holidays.

Delivery & courier hours:

Victoria office: Tuesdays and Thursdays from 1:00-3:00 p.m.
Burnaby office: 9:00 a.m. to 3:00 p.m. Monday through Friday. 

Contact information

For consumers

We have several ways to help you:

  • Visit the consumer help section of our website for information about our areas of responsibility, our self-help tools, and to fill out a complaint about the industries or transactions that we regulate.
  • Call us at 1.888.564.9963, press 1, and leave us a voicemail with your question. We do not answer our calls live and we ask for your patience as it may take us a few days to return your call.
  • Want to book an appointment to come see us at our Victoria office? Call us at 1.888.564.9963 and leave us a voicemail and we will return your call to find a time to meet at our Victoria office.

For our licensed businesses

Toll-free: 1.888.564.9963, and press 2

Want to book an appointment to come see us at our Victoria office? Call us at 1.888.564.9963, press 2 to book a time to meet with us,



Mailing address

PO Box 9244 Victoria, BC V8W 9J2
Victoria office location: #321-3600 Uptown Boulevard, Victoria, BC V8Z 0B9
Burnaby office location: #200-4946 Canada Way, Burnaby, BC V5G 4H7

Are you a reporter?

Contact our communications team with questions or interview requests.

Check out our media room for more information and resources.