Contact us

Our offices will be closed at noon on the following days:

  • Both our Victoria and Burnaby offices: Monday, December 24, 2018, and Monday, December 31, 2018.
  • Our Victoria office: Friday, January 11, 2019.
  • Our Burnaby office: Friday, February 1, 2019.

Hours of Operation
8:30 a.m. to 4:30 p.m. (PST), Monday through Friday.
We are closed on statutory holidays.

General phone number
Toll-free: 1.888.564.9963

Email
For the public: Start a complaint 
For licensed businesses: operations@consumerprotectionbc.ca

Fax
250.920.7181

Mailing address
PO Box 9244 Victoria BC V8W 9J2

Victoria office location:

  • Until January 6, 2019: #307-3450 Uptown Blvd., Victoria BC V8Z 0B9 
  • After January 7, 2019: #321-3600 Uptown Blvd. Victoria BC V8Z 0B9

Burnaby office location: #200 – 4946 Canada Way, Burnaby, BC V5G 4H7

Do want to reach our motion picture classification team?

Toll-free: 1.888.564.9963
Fax: 604.320.1663
Email: classification@consumerprotectionbc.ca

Are you a reporter?

Contact our communications team with questions or interview requests.
Toll-free: 1.888.564.9963, extension 2824
Email: media@consumerprotectionbc.ca

Check out our media room for more information and resources.

We are moving offices! During this transition, portions of our website and MyAccount may not work as expected. Please be patient while we settle into our new space.