Consumer Protection BC is committed to openness, transparency and protecting your privacy.
As a public body, we follow British Columbia’s Freedom of Information and Protection of Privacy Act (FOIPPA). This law gives you the right to access records we hold, while also protecting personal and sensitive business information.
Before you make a request
Many records are already available without a formal request. Public bodies proactively make information available wherever possible, so you may not need to submit a formal request.
We encourage you to:
Search our website
Contact us to ask if the information is already available
What can you request?
You can request access to:
Records about our programs, decisions and operations
Records that include your personal information
Per FOIPPA, it is important to recognize that you are requesting records and not answers to general questions.
Some information cannot be released, per FOIPPA. This includes information that would, if released:
Please submit your freedom of information request in writing via email to privacy@consumerprotectionbc.ca by fax to 250-920-7181 or by mail to:
Consumer Protection BC PO Box 9244 Victoria, BC V8W 9J2 Attn: Information & Privacy Officer
You do not need to use a specific form, but your request must include enough detail and clarity for us to identify the requested records with reasonable effort and within a reasonable amount of time.
If you need help, we will work with you to clarify your request. Under FOIPPA, we have a duty to assist applicants.
Transfer your request if another public body has the records
Search for relevant records
Review the records and remove (redact) information we cannot disclose
Provide you with a response
We are required to respond without unreasonable delay and within thirty (30) business days, unless an extension is permitted under FOIPPA and consented to by the applicant.
Subject to Privacy Commissioner of BC authorization, applications that are abusive, malicious or that unreasonable interfere with our operations may be disregarded, where appropriate.
