COVID-19: consumer info & resources
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COVID-19: updates for our licensed businesses
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COVID-19: your travel bookings
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Cash Store/Instaloan refund info
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We are a provincial regulator.

We license certain sectors and offer information & referrals to the public.

Decision summary: Vacasa Canada ULC ordered to comply with BC’s travel regulations

2020-09-08

Decision summary: Community Cash Canada fined for violating BC’s consumer protection laws

2020-08-14

Decision summary: CARE Funeral Services ordered to submit preneed report

2020-07-24

Cash Store & Instaloans refunds

Need to cancel a contract?

Opening a drive-in?

Information for our licensed businesses

Look up a business

Trying to return a car?

Getting collection calls?

Got a taxi complaint?

File a claim with the Travel Assurance Fund

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Recent consumer tips

Consumer story: cleaning up the pieces of a shady deal

A helpful resource if your kids get sick this fall

Consumer story: a yogi seeks help after being denied a refund

Watch out for the “brushing scam”

How to get a refund if your online order never arrives

Resolving issues with businesses during COVID-19