Fitness contracts

These are contracts for ongoing physical fitness services or other personal services related to physical fitness, including: 

• Activities offered to improve flexibility, strength or aerobic fitness provided at a facility or other place associated with the supply of fitness or other personal services
• Other personal services relating to physical fitness, including instruction, training or assistance provided to consumers, either one-on-one or in a group setting

When you buy most goods and services, there are certain things that must be disclosed to you upfront and in the contract itself. These rules are designed to make sure you get clear information before you agree to something.  

See the full list of contract requirements and pre-contract disclosures on our Contracts page to learn when you can cancel if details are missing.

You have 10 days from the day you receive a copy of your contract to cancel for any reason.

1. Complete this form to cancel your continuing services contract within 10 days.
2. Send the form to the business in a way that gives you proof of delivery, such as email, fax or registered mail. Keep track of your communication and follow up with the business to confirm they received it. The law gives the business 15 days to respond.

You can cancel if you moved more than 30 km from the facility, or you are mentally or physically unable to participate in the activity you signed up for. 

1. Complete this form to cancel your contract because of a change in your circumstance.
2. Send the form to the business and attach proof of your material change. This may be proof of your new address or a note from a medical doctor or nurse practitioner showing that you can’t continue. Send this in a way that gives you proof of delivery, such as email, fax or registered mail. 
3. Keep track of your communication and follow up with the business to confirm they received it. The law gives the business 15 days to respond. In these situations, by law, the business can keep up to 30 per cent of the amount owed back to you to cover their costs.

If the business has changed the services that were originally offered, you may be able to cancel and request a refund. For example, if the business has closed or moved, or an amenity like a pool is no longer available. 

1. Complete this form to cancel your contract because of changes in the business.
2. Send the form to the business and attach proof of the change. Send this in a way that gives you proof of delivery, such as email, fax or registered mail. 
3. Keep track of your communication and follow up with the business to confirm they received it. The law gives the business 15 days to respond. 

If you have followed the steps above and are still having trouble cancelling or getting a refund, please submit a complaint so we can assess it and guide you on next steps. 

How we review complaints 

We look at each complaint to decide if we should open a case based on the facts, the law and the level of risk. We focus on issues that cause the most harm or affect more people, especially those who may be vulnerable. In some cases, we may refer it to another agency that’s better suited to help.