Cancelling a fitness contract?
Contracts for services that are ongoing and physical in nature are known as continuing services contracts. They include dance lessons, personal training, weight loss, self-defence, gym and travel club memberships. By law, you have cancellation rights with these types of contracts.
Read the Business Practices and Consumer Protection Act.
Read the Consumer Contracts Regulation.
You have 10 days from the day you receive a copy of your contract to cancel for any reason.
To cancel your contract, complete our cancellation form and send it directly to the business in a way that allows you to get proof of delivery (such as mail or email). Keep track of your communication and follow up with the business to confirm they received it. The law gives the business 15 days to respond.
Complete this form to cancel your continuing services contract within 10 days
Still having trouble cancelling or getting a refund? Contact us directly.
To cancel your contract for these reasons, fill out our cancellation form and send it to the business. Attach proof of your material change. This may be proof of your new address or a note from a medical doctor or nurse practitioner showing that you can’t continue. Send this all to the business in a way that allows you to get proof of delivery, like mail or email.
Keep track of your communication and follow up with the business to confirm they received it. The law gives the business 15 days to respond.
In these situations, by law, the business can keep up to 30% of the amount owed back to you to cover their costs.
Complete this form to cancel your contract because of a change in your circumstance
Still having trouble cancelling or getting a refund? Contact us directly.
If the business has changed the services that were originally offered, it is considered a material change by the supplier. For example, if the business has closed or moved, or an amenity like a pool is no longer available.
To cancel your contract, fill out our cancellation form and send it to the business. Send the form (and your proof of the material change) to the business in a way that allows you to prove delivery, like registered mail or email.
Keep track of your communication and confirm the business has received the cancellation form. The law gives the business 15 days to respond.
Complete this form to cancel your contract because of changes in the business
Still having trouble cancelling or getting a refund? Contact us directly.
If you have followed the steps above and are still having trouble cancelling or getting a refund, please submit a complaint so we can assess it and guide you on next steps.
How we review complaints
We look at each complaint to decide if we should open a case based on the facts, the law, and the level of risk. We focus on issues that cause the most harm or affect more people, especially those who may be vulnerable. In some cases, when an issue is supported by the law, we may refer it to another agency that’s better suited to help.