Cancelling a gym membership?

Contracts for services that are ongoing and physical in nature are known as continuing services contracts. They include dance lessons, personal training, weight loss, self-defence, gym and travel club memberships. By law, you have cancellation rights with these types of contracts.

Read the Business Practices and Consumer Protection Act.
Read the Consumer Contracts Regulation.

I just signed up. Can I cancel?

You have 10 days from the day you receive a copy of your contract to cancel for any reason.

To cancel your contract, print off and complete our cancellation form and send it directly to the business in a way that allows you to get proof of delivery (registered mail, fax or email). Keep copies for your records and be sure to follow up with the business. It is always a good idea to confirm a contract cancellation; the law gives the business 15 days to respond.

To cancel your continuing services contract within 10 days fill out this form.

Still having trouble cancelling or getting a refund? Contact us directly.

My situation has changed. Can I cancel?

The law gives you the right to cancel if there is a change in your circumstances. For example, if you have moved more than 30 km from the facility, or you are mentally or physically unable to participate in the activity you signed up for, you have the right to cancel.

To cancel your contract based on a material change in your circumstances, print off and fill out our cancellation form and send it directly to the business.

Attach proof of your material change. This may be proof of your new address or a note from a medical doctor or nurse practitioner showing that you are unable to continue. Send the form and your proof to the business in a way that allows you to get proof of delivery, like registered mail, fax or email.

Keep copies for your records and be sure to follow up with the business. It is always a good idea to confirm a contract cancellation; the law gives the business 15 days to respond.

If you are cancelling because of a change in your circumstances, by law, the business can keep up to 30% of the amount owed back to you to cover their costs.

To cancel your contract because of your change in circumstances, fill out this form.

Still having trouble cancelling or getting a refund? Contact us directly.

The gym or business has changed the services offered. Can I cancel?

If the business has changed the services that were originally offered, it is considered a material change by the supplier. For example, if the business has closed or moved, or an amenity like a pool is no longer available you have the right to cancel.

To cancel your contract based on a material change in the circumstances of the business, print off and fill out our cancellation form and send it directly to the business. Send the form and your proof to the business in a way that allows you to get proof of delivery, like registered mail, fax or email.

Keep copies for your records and be sure to follow up with the business. It is always a good idea to confirm a contract cancellation; the law gives the business 15 days to respond.

To cancel your contract because of changes in the business, fill out this form.

Still having trouble cancelling or getting a refund? Contact us directly.

Read our consumer tips:

Work out the details of your gym contract before signing!
Kelsey defends her right to cancel her gym membership
If you have a gym membership, check out this blog post
Charlotte’s story: yoga studio inflexible when it comes to refund
5 things to consider in the first 10 days of your fitness membership
Paige’s persistence pays off
Video: things to know about cancelling a gym membership in BC