Door to door sales
Have you ever had someone come to your door to sell you a product or service? If moments later you find yourself the proud new owner of a vacuum, cookware set, or maybe even a hot water tank, chances are you’ve entered into a direct sales contract.
- It has a value of more than $50
- It’s signed during a visit from a door-to-door sales agent
- If you ask the sales agent to your house more than 24 hours in advance of the visit, this is not a direct sales contract
- You shouldn’t be asked for a deposit of more than $100 (or 10% of the total price in the contract, whichever is smaller)
- the supplier’s information, including a name and signature of the individual who signed on behalf of the supplier
- your signature
- the place the contract was entered into
- date the contract was entered
- description of the goods or services
- cost of the items
- taxes and shipping charges
- description of custom duties, brokerage fees, or additional charges
- terms of payment
- total price under the contract, including the total cost of credit
- if applicable, a description and dollar value of any trade-in
- if credit is extended or arranged by the supplier, a description of the subject matter of any security interest
- notice of the consumer’s rights of cancellation
- restrictions, limitations or other terms or conditions that may apply to the supply of the goods or service
The law gives a full list of what is required and the contract is not binding if it has missing information.
Read the Business Practices and Consumer Protection Act, Sections 19, 20 & 21.
Within the first year of signing a contract you can also cancel if:
- There is missing information in the contract
- You were asked for a down payment of more than $100 or 10% of the total price
- If you didn’t get a copy of the contract at the time it was entered into.
- If you ask the sales agent to your house more than 24 hours in advance of the visit.
- If you buy something temporary kiosk in a shopping mall, or at an agricultural show, fair, trade show, craft show, art show, or similar type of event
Read the Consumer Contracts Regulation, Section 5.
Cancel a direct sales contract after 10 Days (for not containing the required content or not receiving the goods or services within 30 days of the supply date).
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