Door to door sales
Have you ever had someone come to your door to sell you a product or service? If moments later you find yourself the proud new owner of a vacuum, cookware set, or maybe even a hot water tank, chances are you’ve entered into a direct sales contract.
- It has a value of more than $50
- It’s signed during a visit from a door-to-door sales agent
- If you ask the sales agent to come to your house more than 24 hours in advance of the visit, this is not a direct sales contract
- You shouldn’t be asked for a deposit of more than $100 (or 10% of the total price in the contract, whichever is smaller)
- the supplier’s information, including the name and signature of the individual who signed on behalf of the supplier
- your signature
- the place where the contract was entered into
- the date the contract was entered
- description of the goods or services
- cost of the items
- taxes and shipping charges
- description of custom duties, brokerage fees, or additional charges
- terms of payment
- total price under the contract, including the total cost of credit
- if applicable, a description and dollar value of any trade-in
- if credit is extended or arranged by the supplier, a description of the subject matter of any security interest
- notice of the consumer’s rights of cancellation
- restrictions, limitations or other terms or conditions that may apply to the supply of the goods or service
The law gives a full list of what is required and the contract is not binding if it has missing information.
Read the Business Practices and Consumer Protection Act, Sections 19, 20 & 21.
Within the first year of signing a contract, you can also cancel if:
- There is missing information in the contract
- You were asked for a down payment of more than $100 or 10% of the total price
- If you didn’t get a copy of the contract at the time it was entered into
- If you ask the sales agent to come to your house more than 24 hours in advance of the visit
- If you buy something temporary kiosk in a shopping mall, or at an agricultural show, fair, trade show, craft show, art show, or similar type of event
Read the Consumer Contracts Regulation, Section 5.
Cancel a direct sales contract after 10 Days (for not containing the required content or not receiving the goods or services within 30 days of the supply date).
Read our consumer tips on door to door sales.