Problem with an online purchase?
When you click that “I agree” button, it’s important to remember that you are entering into a contract. When you make a purchase online, or by telephone, you may have entered into what is called a “distance sales contract”. There are some rules around these types of contracts and there are specific instances that give you the right to cancel.
If you are having a problem, we recommend that you start by trying to work it out with the seller. Many online sellers have their own policies and procedures to manage customer complaints. Please make sure that you read and understand the terms of your purchase to avoid misunderstandings. This is the fastest way to resolve your issue.
If you have spoken with the business and the situation is unresolved, here is some information that may be helpful.
Read the Business Practices and Consumer Protection Act.
Read our consumer tips:
- Online shopping: tips to receive your refund when your package never arrives
- Free trial traps: how to identify them and what to do if you’re stuck
- Online shopping issues: try contacting your credit card provider as a last resort
- Using your credit card for online shopping? Get these tips!
- Our top five tips for online shopping