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Distance sales contracts

Online shopping issues: when to contact your credit card company

Online shopping issues: when to contact your credit card company

Do you have an issue with something you bought while online shopping? Find out when you can contact your credit card provider for a refund.

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Posted on 2024-08-28 :: Comments (2)

The scoop on refunds, returns, and exchanges

The scoop on refunds, returns, and exchanges

Wondering what your rights are when it comes to refunds, returns, and exchanges? You’re not alone. This is one of the common questions we get from consumers. Here’s the scoop when it comes to refunds, returns and exchanges in BC.

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Posted on 2020-01-17 :: Comments (17)

Online shopping tips

Online shopping: tips to receive your refund when your package never arrives

A lot of people see the benefits of online shopping. It’s quick, easy, and you don’t even need to leave your home to do it. However, have you ever ordered something online and not received the package? You’ve already paid for it, so what do you do now?

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Posted on 2017-08-01 :: Comments (257)

My online purchase hasn’t arrived
now what?

My online purchase hasn’t arrived
now what?

Posted on 2015-11-23 :: Comments (24)

“Free trials” aren’t always free

“Free trials” aren’t always free

Posted on 2015-11-17 :: Comments (4)

Using your credit card for online shopping? Get these tips!

Using your credit card for online shopping? Get these tips!

Posted on 2015-11-09 :: Comments (5)

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Our offices are located on the traditional lands of the W̱SÁNEĆ and LəkÌ“Ê·É™Ć‹É™n (Lekwungen) Peoples, the hən̓q̓əmin̓əm̓ (Hun'qumyi'num), Sáž”wx̱wĂș7mesh (Squamish) and SecwepemctsĂ­n (Shuswap)-speaking Peoples. Our work extends across the homelands of the Indigenous Peoples within what we now call British Columbia. We honour the many territorial keepers of the lands and waters where we work, both past and present. 

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