Legal services & complaint processes

What is a “quality of service” issue and what can you do about it?

Sometimes we receive consumer complaints about a business and the quality of their service or product. While this isn’t something that we have authority over, we do have some information about what you can do when you encounter a quality of service issue.

Q&A: A debt collector is calling me. What should I do?

This week we’re talking about debt collection calls – a topic we hear about often. Find out how we respond when we get this question from consumers.

The scoop on refunds, returns, and exchanges

Wondering what your rights are when it comes to refunds, returns, and exchanges? You’re not alone. This is one of the common questions we get from consumers. Here’s the scoop when it comes to refunds, returns and exchanges in BC.