Legal services & complaint processes
What is a “quality of service” issue and what can you do about it?
Sometimes we receive consumer complaints about a business and the quality of their service or product. While this isn’t something that we have authority over, we do have some information about what you can do when you encounter a quality of service issue.
Posted on 2017-11-07 :: Comments (3)
Issue with a cell phone/TV provider? What to expect from the CCTS
If you can’t resolve your issue with your cell phone or TV service provider, an organization called the Commission for Complaints for Telecom-television Services (CCTS), may be able to help. We’re going to explain what you can expect when you submit a complaint to them.
Posted on 2019-02-06 :: Add a new comment
Be an awesome complainer: what to do before you call us
We know it’s frustrating when you have an issue with a business and you can’t seem to fix the problem. We take a ton of calls and emails from folks in BC who are looking for help with what to do next. To help us help you, we’ve put together our tops tips on how to be an awesome complainer.
Posted on 2019-01-25 :: Add a new comment
My experience claiming compensation after a cancelled flight in Europe
Posted on 2018-12-12 :: Comments (2)
What does “unbundling” mean when you hire a lawyer?
Posted on 2018-09-25 :: Comments (2)
Going to court without a lawyer? Check out these resources to help you prepare
Posted on 2018-06-27 :: Comments (2)