Shopping & contracts
BC consumer wins fight against airline for refundÂ
After missing out on the trip of a lifetime due to COVID-19, this consumer eventually got his money back from the airline. Find out how….
Posted on 2021-07-21 :: Comments (2)
BC Ballet studio keeps frustrated parents on their toesÂ
In this real consumer story, hear how a frustrated parent is able to secure a refund by exercising her cancellation rights as a BC consumer.
Posted on 2021-07-16 :: Add a new comment
Q&A: Do I have the same rights when buying in-store vs. online?
As part of our Q&A series, we’re explaining some of the consumer rights you have when you buy something online vs. in-store. What are your options when an item you bought hasn’t arrived?
Posted on 2021-06-22 :: Add a new comment
Send e-transfers? Watch out for fraud
Posted on 2021-03-04 :: Comments (4)
Tips to help you identify trustworthy information
Posted on 2021-02-25 :: Add a new comment
Video: resolving issues with businesses during the pandemic
Posted on 2021-02-04 :: Comments (1)