Debt collection self help tools

Welcome to Consumer Protection BC's self help tools for debt collection. Are you being contacted by a debt collector?*
- Yes
- No

Is the business licensed by Consumer Protection BC*
Check our website here to find if a business is licensed.
- Yes
- No

Your name*
First Last
The phone number you are being contacted at*
Your email address*
Your street address*
Street Address City Province Postal code
Is your mailing address the same as your street address?*
- Yes
- No
Your mailing address
Please complete if different than street address
Street Address City Province Postal Code

Pursuant to section 116 (4) (c) of the Business Practices and Consumer Protection Act, which states “A collector must not continue to communicate with a debtor (c)if the debtor has notified the collector and the creditor that the debt is in dispute and that the debtor would like the creditor to take the matter to court.” PLEASE NOTE THAT YOU MUST ALSO SEND NOTIFICATION OF THE DEBT IN DISPUTE TO THE ORIGINAL CREDITOR.
Alleged amount owed
Who money is owed to
Account number
This communication is provided solely for the purposes of Section 116(4) of the Business Practices and Consumer Protection Act and no other and does not constitute an acknowledgement of the debt described above.*
This communication is provided solely for the purposes of Section 116(4) of the Business Practices and Consumer Protection Act and no other and does not constitute an acknowledgement of the debt described above.
- I am disputing the debt the collection agency is attempting to collect and would like the creditor to take me to court. As required, a copy of this dispute of debt form has also been sent to the creditor.

Pursuant to section 120 of the Business Practices and Consumer Protection Act, which states: “A collector must not (b) collect or attempt to collect money from a person who is not liable for the debt, or (c) if a person has informed the collector that the person is not the debtor, continue to communicate with that person unless the collector first makes all reasonable efforts to ensure that the person is in fact the debtor.”
Name of debtor the that agency is trying to contact.
*
- I am requesting that the collection agency cease all contact with me about a debt owed to the agency by the above mentioned person. The person does not live at this address and cannot be reached at this phone number.

Pursuant to section 116 (4) (a) of the Business Practices and Consumer Protection Act, which states “A collector must not continue to communicate with a debtor (a) except in writing, if the debtor (i) has notified the collector to communicate in writing only, and (ii) has provided a mailing address at which the debtor may be contacted, This communication is provided solely for the purposes of Section 116(4) of the Business Practices and Consumer Protection Act and no other and does not constitute an acknowledgement of the debt described above.
Alleged amount owed
Owed to
Account number
provide account number if known
This communication is provided solely for the purposes of Section 116(4) of the Business Practices and Consumer Protection Act and no other and does not constitute an acknowledgement of the debt described above.*
This communication is provided solely for the purposes of Section 116(4) of the Business Practices and Consumer Protection Act and no other and does not constitute an acknowledgement of the debt described above.
- I am requesting that the collection agency communicate with me in writing only at my mailing address provided

Pursuant to section 116 (4) (b) of the Business Practices and Consumer Protection Act, which states “A collector must not continue to communicate with a debtor b) except through the debtor's lawyer, if the debtor (i) has notified the collector to communicate only with the debtor's lawyer, and (ii) has provided an address for the lawyer, This communication is provided solely for the purposes of Section 116(4) of the Business Practices and Consumer Protection Act and no other and does not constitute an acknowledgement of the debt described above.
Alleged amount owed
Owed to
Account number
provide account number is known
This communication is provided solely for the purposes of Section 116(4) of the Business Practices and Consumer Protection Act and no other and does not constitute an acknowledgement of the debt described above.*
This communication is provided solely for the purposes of Section 116(4) of the Business Practices and Consumer Protection Act and no other and does not constitute an acknowledgement of the debt described above.
- I am requesting that the collection agency communicate with me through my lawyer.
Name of Legal Firm*
Name of Lawyer*
Lawyer's mailing address*
Street Address City Province Postal code Country

Pursuant to section 115 sec.3 of the Business Practices and Consumer Protection Act if a debtor informs the collector that the debtor has not received the notice required under subsection (1), the collector must send that information to the debtor at the address provided by the debtor.
Alleged amount owed
Who money is owed to
This communication is provided solely for the purposes of Section 116(4) of the Business Practices and Consumer Protection Act and no other and does not constitute an acknowledgement of the debt described above.*
This communication is provided solely for the purposes of Section 116(4) of the Business Practices and Consumer Protection Act and no other and does not constitute an acknowledgement of the debt described above.
- I am requesting written notification of the alleged debt

Acknowledgement*
By clicking the submit button below, I acknowledge that Consumer Protection BC may share the information in this form with the business involved to facilitate resolution of the complaint.
Once you select submit, an email will be sent directly to the collection agency with your request. You will also receive a copy of the email and information on how to follow up with the collection agency. Thank you. I authorize the release of this information to other agencies Consumer Protection BC feels may be able to assist in resolving my complaint. I acknowledge that the information contained on this form is true and accurate to the best of my knowledge. I am aware that Consumer Protection BC is not acting as my legal representative or providing legal advice.
- I agree