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This is our blog. We offer tips and helpful information on a variety of topics but it is not legal advice. If you require legal advice, please contact a lawyer. We welcome your questions and comments. Our blog policy talks about our content and guidelines for engagement and contributions.

Sharing your personal information

Sharing your personal information

How often are you asked for personal information? It can sometimes seem constant. As a consumer, you have the right to ask retailers about the type of information they are requesting of you, and what they intend to do with it.

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Posted on 2012-01-23 :: Add a new comment

Cancelling your gym membership because of a material change

Cancelling your gym membership because of a material change

As this is the time of year that people begin working on their new year’s resolutions, we thought it would be useful to provide some more information around gym membership contracts. Read on to learn about your rights and responsibilities!

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Posted on 2012-01-16 :: Comments (2)

The Top 10 Scams of 2012 presented by BBB

The Top 10 Scams of 2012 presented by BBB

Now that all the New Year festivities have died down and we are making our way through the first weeks of 2012, here is an overview of the top 10 scams to watch out for.

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Posted on 2012-01-09 :: Comments (1)

The Office of the Ombudsperson

The Office of the Ombudsperson

Posted on 2011-12-23 :: Comments (4)

What's your refund policy?

What’s your refund policy?

Posted on 2011-12-12 :: Comments (117)

Gift cards – check out these tips!

Gift cards – check out these tips!

Posted on 2011-12-05 :: Comments (12)

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Our offices are located on the traditional lands of the W̱SÁNEĆ and Lək̓ʷəŋən (Lekwungen) Peoples, the hən̓q̓əmin̓əm̓ (Hun'qumyi'num), Sḵwx̱wú7mesh (Squamish) and Secwepemctsín (Shuswap)-speaking Peoples. Our work extends across the homelands of the Indigenous Peoples within what we now call British Columbia. We honour the many territorial keepers of the lands and waters where we work, both past and present. 

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