Having your vehicle towed can be frustrating and expensive, especially if you’re not sure why it was towed or who to contact. We often hear from consumers dealing with towing-related concerns.
While we can’t help with issues with towing companies, we created this information because it’s something we hear about a lot and there are a few things you can do to resolve the problem, depending on your situation.
Issue with a towing company? Here’s what you need to know
Here’s a quick breakdown of what to keep in mind if your vehicle has been towed.
1. Find out who authorized the tow
A good place to start is by finding out who called for the tow. If you don’t already know, the towing company may be able to tell you who authorized it.
Depending on the circumstances, that could be a municipality, private property owner, strata, parking operator, law enforcement agency, or the Ministry of Transportation and Transit. Understanding who authorized the tow can help you determine where to direct your questions or concerns.
2. Ask for a clear breakdown of fees
Once you’ve located your vehicle, don’t hesitate to ask for details about the charges. This can include towing fees, storage costs, or administrative charges. It’s also a good idea to keep any receipts or paperwork you’re given.
3. Understand that different rules may apply
Not all towing situations are handled the same way. Different rules or processes may apply depending on where your vehicle was parked, such as:
- A municipal street
- Private property
- A strata complex
- A commercial parking lot
4. Take a look at the signs and parking rules
It may not help in the moment, but reviewing posted signage or parking terms can give you useful context about why the vehicle was towed. In many cases, restrictions, time limits, or towing notices are posted on-site.
5. Know who may be able to help
We do not regulate towing companies, and this is not an area we can help with.
Depending on the situation, you may want to contact:
- Your local municipality
- The property owner or parking operator
- Your strata corporation
- Law enforcement (non emergency)
- Your insurance provider
If you can’t resolve the issue with the towing company directly, you may need to resolve the issue through the Civil Resolution Tribunal. Alternatively, you could contact a lawyer to find out more about your legal options.
Looking for more information?
We do not oversee towing companies and can’t help with towing disputes. This post is provided for educational purposes only.
Learn which topics we can help you with directly.
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About Consumer Protection BC
We are not-for-profit regulator responsible for overseeing certain industries and specific consumer transactions in British Columbia. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. If we can’t help you directly, we will try to offer a referral to a relevant organization, if one exists. Other times, court or legal assistance may be the best option. Explore our website at www.consumerprotectionbc.ca.
Please note information on our website is provided for educational purposes only and should not be considered legal advice. For details, read our website disclaimer.