Did you know that when you buy something online, you’re actually entering into a contract? It’s important to have access to certain info with online purchases so you know what to expect. We’re going to tell you what info you should keep an eye out for before you click “confirm purchase”.
My online purchase is a contract?
Yes, it is! These kinds of contracts are called distance sales contracts. With these contracts, you don’t enter into the contract in person and you don’t have the opportunity to inspect the goods before purchasing. We regulate certain aspects of distance sales contracts in BC, including what’s required to be in the contract.
What should I be seeing before I click “confirm purchase”?
Before you confirm, the business must provide some details about the purchase for you. You should have the chance to review the details and correct any mistakes you may have made. At the checkout, you should see:
- A detailed description of the goods or services
- The currency
- The delivery details, including the shipping method and place of delivery
- The cancellation, return, exchange and refund policies, if any
Once your order is confirmed, the business should send you a copy of your contract (this can be a receipt) within 15 days. The contract must also include all the details about the order.
What happens if my order never arrives?
Finding yourself checking your front door, impatiently awaiting your package? Fear not! We have step-by-step information to help you get your refund.
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About Consumer Protection BC
We are responsible for regulating specific industries and certain consumer transactions in British Columbia. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. If we can’t help you directly, we will be happy to provide you with as much information as possible. Depending on your concern, another organization may be the ones to speak to; other times, court or legal assistance may be the best option. Explore our website at www.consumerprotectionbc.ca.