Have you heard about the Canadian Motor Vehicle Arbitration Plan (CAMVAP)? It’s a cross-Canada program designed to help you resolve disputes with a manufacturer about defects in your vehicle’s assembly or materials, or how the manufacturer is applying or administering a new vehicle warranty.
According to the CAMVAP website, disputes are resolved through binding arbitration. This means that both parties (the consumer and the manufacturer) agree to accept the decision of an impartial third-party arbitrator.
It’s important to know what the CAMVAP arbitrator can and cannot do. For example, an arbitrator can order that the manufacturer repair your vehicle at its expense, but it cannot order a warranty extension. Also, please note that FCA Canada Ltd. (Fiat, Chrysler, Dodge, Jeep, RAM trucks) does not participate in CAMVAP’s program, therefore claims for FCA will not be accepted. Full details about the CAMPVAP process, including information about whether or not you qualify, can be accessed at www.camvap.ca.
The Vehicle Sales Authority (the provincial body that oversees all licensed franchise and independent motor vehicle dealerships in BC, as well as the salespeople employed at those dealers) offers consumer information related to vehicles. While it doesn’t have authority over manufacturers, their website has a lit of resources that provides possible avenues for help when you are in a dispute with your car manufacturer.
And finally, don’t forget to check out our other posts related to vehicles.
Can I return a new car?
Can you spot a shady used car deal?
Watch out for curbers!
Getting your first car? Read this before you sign the sales slip
Buying a used car: common questions about damage declarations
4 thoughts on “A resource for consumers in a dispute with their car manufacturer”
Where do I file a complaint re a car dealership that, knowing my friend was bipolar, emotionally vulnerable, on long term disability and under severely restricted financial circumstances, induced her to take an overpriced car, accept an undervalued trade in price, sold her an unusable disability insurance policy, committed her to the longest term payment terms, and refused to agree to cancelling the sale when requested in person and in writing the following day?
Hi Richard, you may want to contact the Vehicle Sales Authority at http://www.mvsabc.com/
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We got this Jeep Grand Cherokee 2019 October; recently and in the past couple of months, we are having a lot of difficulties with the car’s stereo display, speakers, and some weird knocking sound under the floor especially on the rough roads.
The car’s Stereo display doesn’t work at all, we have been to your Jeep dealership a couple of times regarding this but they can’t do anything about it.
Nowadays the display has started to flicker, which is a huge distracting while driving, especially at night as the driver isn’t able to focus on the road due to this display malfunctioning. Moreover, the knocking sound which comes under the floor while the car drives through rough road is also one of the biggest distraction.
The whole time the driver isn’t able to pay complete attention to the road due to these distractions as his/her mind gets diverted and you never know this may result in an accident.
If something in the future happens I would place Jeep liable for it as this is a brand new car with just 20,000KM on it and has these many problems which none of your dealerships could solve even though they kept our car for a whole week and did nothing except wasting our time.
I need a solution to this problem, and if you don’t have any please exchange this car or return my money which I invested to buy this piece of garbage from Jeep.
I hope you understand my problem and get back to me as soon as possible.
Hi Jasvinder, thank you for leaving a message here. Consumer Protection BC cannot intervene with vehicle issues but as this post suggests, you may want to contact CAMVAP (Canadian Motor Vehicle Arbitration Plan). The link is in the post (just scroll up). I hope they will be able to point you in the right direction!