Our inquiry team often receives calls from consumers who have just purchased a car from a BC dealership. The most common question we are asked is whether or not they can return the car if they are unhappy with it. Here’s some information about who to talk to when you run into certain issues involving a dealership and a new car.
Can I return a new car?
No. In most cases, in BC, if you bought it, it’s yours. Often consumers think there is a grace period where they can return the car, but this is not the case.
Who can I talk to about this?
The organization that oversees the law governing certain aspects of dealerships is the Vehicle Sales Authority of British Columbia (VSA). Here is a fact sheet from one of their blog posts about returning a new car:
- Learn the facts about vehicle returns
- Contact the Vehicle Sales Authority directly for more information
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About Consumer Protection BC
We are responsible for regulating specific industries and certain consumer transactions in British Columbia. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. If we can’t help you directly, we will be happy to provide you with as much information as possible. Depending on your concern, another organization may be the ones to speak to; other times, court or legal assistance may be the best option. Explore our website at www.consumerprotectionbc.ca.
100 thoughts on “Can I return a new car?”
Betty the Ford a 95 Escort wagon I have purchased. I did not paid much for that piece. The wagon has only 65,000 miles and the deal promise me the engine will last for long. I had to spent $1000 for some body parts since I had it . It’s almost 2 years I bought it. I also insured it well its not also of much but still I have it. Now I am interested in buying new car but want to pay $1000 per two years rather than paying annual. Thinking to sell my car for down payment. Some of the customers I experienced for my old car advised me to keep it as to buy new cheap car is not good if you have a good one.Any one here to advise me please I am highly oblised. Email me at firstname.lastname@example.org.
With the chip shortage, I got exactly what I paid for my car in Canada when I bought it in 2020 and sold it yesterday. Not a buyer’s market just a seller’s market.
My advice would be by a Japanese car or even a Korean built car over any American small car.
Hi there, thanks for your comment.
Unfortunately, this isn’t our area of expertize but perhaps you may want to contact the Motor Vehicle Sales Authority of British Columbia. Check out their blog at http://vsastories.blogspot.com/. They have some great information (including videos) and you could probably ask your question there.
I hope this helps!
Wow. This is good to know. I am in the process of buying a car because its cheaper to buy new than search for used car parts in BC but I figured if I didn’t like the car I could return it.
The new car I bought has a horrible view of the dash in it
What can i do to the dealer?
I sold out my old car to someone in private deal oneday after she want to return the car and want her money back is it possible
Private transactions are not regulated and as a result it is up the parties involve to attempt a resolution if possible. If this is not possible the matter may need to be resolved in a court of law. I’m sorry we could be of more help.
Bought a 2012 car from a used dealership, is there room to return if we have had it for less than a month and had to have Nissan replace and fix parts already?
Hi there, I paid a down payment towards financing on a pre-owned vehicle but have not taken the car from the dealer. Any chance I could back out the deal with my down payment refunded? Thanks
Hi Paul, thanks for your question. This isn’t something our office oversees. I would suggest contacting the dealership directly or speaking with the Vehicle Sales Authority of BC for assistance with this question. I hope this helps and best of luck getting the information you need. Thanks!
I suspect that the information in our original blog post above would apply in terms of returns. Having said that, the organization which oversees the law governing certain aspects of dealerships is the Motor Vehicle Sales Authority of British Columbia. I would suggest you contact them just to be sure. Their website is: http://www.mvsabc.com/
Here is their blog post on the issue: http://www.mvsabc.com/blog/what-you-should-know-about-vehicle-returns
I bought a brand new RV, within the first 6 weeks it was leaking water everywhere fridge is loud fireplace doesn’t work and the heater doesn’t blow to the dinning area. I had to refinance another one not as nice and I lost money on the old one that I bought 6 weeks ago. Is this legal can they do this.
Hi Denise, as our article mentions, we do not oversee the vehicle industry in BC so we are not familiar with the details of the laws related to vehicle/RV purchases. You may want to visit Vehicle Sales Authority’s website and see if they have any resources on this topic. The other option may be to look into CAMVAP (Canadian Motor Vehicle Arbitration Plan) as they may be able to assist you in resolving the issue with the manufacturer. I hope these two resources will be able to point you in the right direction.
My wife and I have gone down the route of leasing our car now. We can’t afford to buy a decent used car and are fed up of expensive repairs. Although we are quite lucky to live opposite a taxi garage which do all our work for us and only charge for parts.
houston used cars
I am glad I found this site. I just bought used car 2007 not too long ago.. It has been only three months and now I am having problem. The Engine light is always on and I have been contacting the car dealership but no reply. Been going to the dealer in person but they just ignore me. I went to automotive to have it check and they found that I need to replace my Gasket Transmission which its not cover in my warranty. All I want was for them to have it fix. Questions? Can I return the car, only used thee months? or can they have it fix without me paying? Please I need help ASAP. Thank you.
Hi Mary Ann – this sounds like a difficult situation. We would normally suggest you contact your warranty provider, but it sounds like you already tried that route without success. You may consider contacting the Motor Vehicle Sales Authority of BC just to ensure there are no other options available to you. Here’s a blog post they wrote about this topic: http://www.mvsabc.com/blog/what-you-should-know-about-vehicle-returns
Great move on buying a new car. : ) It would also be best to add possible future repairs and maintenance fees on your budget when you are looking for a new car.
I bought vehicle 2 months a go from Nissan and the fuel consumption is too bad.its not working as they mentioned.i didn’t get a positive answer from the dealer or from the head office .what can i do for this?its only 1400km.
Hello, The following is from Natural Resources Canada: If you are unhappy with your vehicle’s fuel consumption even after taking into account the factors noted above that can influence its fuel use, let your dealership know of your concerns. It’s recommended that you create a log book to track and document your fuel usage. Contact the dealer and/or manufacturer in writing concerning your fuel consumption observations in order to allow them to check the vehicle for computer and sensor error codes or any other problems, and to work to resolve your issues. Use the log book to validate your vehicle’s fuel consumption performance with the dealership and manufacturer. You may also want to contact Canadian Motor Vehicle Arbitration Plan at 1-800-207-0685 to see if they can assist as well.
I purchased a brand new car two weeks ago, cost about $50,000. A few days later, I noticed that it had a vibration issue. The dealer has acknowledged (I have proof of all this) the problem and states they only just learned about the problem but that the manufacturer has known about it for months, and has actually started working on a fix for it. I noticed the same problem exists in the courtesy car they lent me, which was of the same year and model. I returned the car to the dealer four days after I bought it and asked for my money back, on the basis that they sold me a vehicle that they, or the manufacturer knew had a serious fault. Can you help me to get my money back?
Hi John,I would recommend contacting CAMVAP. It’s cross-Canada program that you can use to resolve disputes with a manufacturer about defects in your vehicle’s assembly or materials, or how the manufacturer is applying or administering its new vehicle warranty. Disputes are resolved through binding arbitration. CAMVAP covers most domestic and imported passenger cars, light trucks, sport utility vehicles, vans and multi-purpose passenger vehicles purchased or leased in Canada, as long as the vehicle is the current model or one of four previous model years. They can be reached at 1-800-207-0685
Thanks for sharing this blog.I like this blog very much. really such an nice and decent information shared here with awesome stuff.
I purchased a brand new 2014 Jeep Unlimited Wrangler Sahara (two days old). We built our own, meaning we put in some options including the Leather seat. We specifically ordered the seat in BROWN but what we got was GREY. Now, the car looked like a SMORGASBORD of 3 different colors. They combined the color of the door sidings with black and brown and the seat in GREY. The dealer said that it was the manufacturer’s discretion what color they are going to put in. We are so unhappy about the color. Is this worth fighting for?
Have you contacted the Motor Vehicle Sales Authority? Here is a link to their page.
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I just bought a new Jetta and I shave had electrical issues, odometer not reading properly and the door cable broke and it’s not even one month anything I can do?
I got my car in Feb 2014 for $60K. Since then the car has programming problem. I m on an Island for vacation for 5 days. My car power steering broke down on me and is in un driveable condition. The dealer road side assistance sent a tow truck over the next day, because there was no more ferries to come in the island that day. I was told the tow truck ferry cost $250 is not reimbursable. My family had to travel all the way in to get me a rental car to use for my family. What can I do ? Can I ask to change the car for good!?
Hello Kim and aaamama,
The information we shared in our blog post comes from the Motor Vehicle Sales Authority of BC. As they are the regulator for this industry, I would suggest contacting them with your questions. A good place to start is their website: http://www.mvsabc.com. You can also contact them at email@example.com or by phone at 604-575-7255 or toll free 1-877-294-9889. I hope this helps!
Hi, I recently purchased a new car and after a week, the dealer phone me to say that they made a mistake on the computation of the price, thus i owe them about 4k more. They said they will re-do the contract to apply the changes. Is there something I can do about it, what are my options? Thanks
Hi John — I would suggest you contact the Motor Vehicle Sales Authority of BC, as they regulate this industry and will have information to share. They can be reached at 604-575-7255 or toll free 1-877-294-9889. I hope you get this worked out!
i have question regarding my new honda cr-v 2015 model i just bought 3 days ago then last night i her a noise under the chassis in the rear axle then im just bring this morning on dealer service to find out what noise it is. Then they check it, they ask me to bring it some other day because they need to take it off the axle to find out what coz of noise inside. Now my question is i have a right to change my cr-v same model or return it because right now im big disappointed about that problem. I trade in my toyota rav4 now i have on finance. Can you give me answer what i need to do.
Good morning Mtaray — There are two organizations I can think of that you may wish to contact in case they can help (as Consumer Protection BC doesn’t regulate this industry). The first one is the Motor Vehicle Sales Authority of BC (they regulate the licensing of motor dealers, set dealer standards and more — here is a link to their website: http://www.mvsabc.com/contact-us). The second organization is the Canadian Motor Vehicle Arbitration Plan (assists consumers who have problems with defective vehicles they have purchased — here is a link to their website: http://www.camvap.ca/contact/). I hope this information was helpful and I hope you get the issue resolved.
Hi. I am a foreign worker i just purchased a brand new vehicle last month.and then suddenly I just received a not so good news from my family back home that requires me to go home for good and never comeback again in canada .now I want to return my car,how will I do that?
Hi Orlando — You may want to read the terms and conditions of your sales agreement to see if you have any cancellation rights. You may also wish to contact the Motor Vehicle Sales Authority of BC in case they have additional information to share with you. Here is a link to their website: http://www.mvsabc.com/contact-us. Best of luck.
hi melaina just a follow up question.is the dealer or the bank have the right to hold me from leaving canada?
Hi Orlando — I’m afraid I don’t know the answer to that question, as Consumer Protection BC does not regulate this industry. Did you try calling the Motor Vehicle Sales Authority of BC? They may know the answer or, if not, perhaps you might consider seeking legal advice? I’m sorry I couldn’t offer more assistance and I hope you get this situation worked out.
Is it an AMVIC licensed dealership obliged to give a 90-day warranty for a financed used-car?
I bought a truck almost 3 months ago and it’s giving me hard time since. A friend of mine told me about this delar who is his friend. I trust my friend, so I didn`t take the car for a mechanical inspection nor a drive test. It`s all my fault.
I just want to get rid of the car, knowing that I have lost money already but I don`t ant to lose more. What happens if I just give the truck back to him? He never mentioned about any kind of 90-day warranty, I know another dealer in town who does that, but I’m not sure about this guy and I don’t know if being a licensed member of AMVIC obliges him to do so.
Could you please tell me what to do?
My 90th day with the car will be on the 20th of this month.
Hi Alex — Thanks for coming to us! I think the best thing to do would be to call the Motor Vehicle Sales Authority of BC, as I bet they’ll know the answer to this question. They license care dealerships and salespeople, and have oversight over this industry. Here’s a link to their contact information: http://www.mvsabc.com/contact-us
Hi. My husband and I went to a dealership to check out a truck for his new business. We had 2 cars that we offered to trade. We were offered a decent trade-in amount and so drove off with the new truck, pending loan approval. We were surprised that the dealership allowed us to take the truck. But days later we found out that we were not approve for financing. We were offered the option to lease for the same amount of payment, shorter terms. They were also asking for a down payment. We don’t have the down payment so we asked to have our trades back but they would not return it to us. We were then offered a different car that we could afford, a base model, we turned it down. The truck has water leak and is starting to rust. This is a 2015 model. It seems that we have no choice but to bite the bullet with the lease agreement. By the way, the truck is insured under our name and we have the transfer form as well. We want to return the truck and get our cars/money for the trade.
Hi Ryse — I would suggest contacting the Motor Vehicle Sales Authority, as it sounds like this issue may fall under their jurisdiction (and, if not, they’ll be able to point you in the right direction). Here is a link to their website: http://www.mvsabc.com/contact-us
I bought a car one week ago on finance. So far al I’ve payed is the deposit. Today exactly a week from when I got the car it broke down and wouldn’t start causing me to miss a day of work. We had to get it towed back to the dealership and they told us they would try and fix it. Am I able to get out of the contract? Or is there any way to get a new car? Is there a way to trade it back in?
Hi Bronty — This type of question would be best answered by the Motor Vehicle Sales Authority of BC. Here’s a link to their website: http://www.mvsabc.com/contact-us Hope you get it worked out.
I just bough a used 2007 suv from a dealership. test drive was great everything worked It all worked. After paying i went to leave the parking lot went to wash the back window it sprayed windshield wiper fluid in my face . This was on the inside of the car. they said they would have it fixed next week. I go home started checking more things out and suddenly stuff stops working. The hatch stopped working automatically and grinds, brakes started to squeal, and the oil pressure levels low turn off engine now warning keeps coming on. (8 times in 4 hours of owning) Called and Took the vehicle back the next day and they said they would have everything fixed. Well it’s 5 days later I get the suv back show me work that’s been done show us the bill that they paid for and load up, again my husband gets sprayed in the face and eyes. Can I return it, and trade for a different vehicle or em I stuck with it. they kept the suv and will have this issue fixed to. While I drive a courtesy car.
Good morning, Lindsay — The best thing to do would be to give the Motor Vehicle Sales Authority a call as they regulate this industry and licence vehicle salespeople. Here’s a link to their Contact Us page and I hope you get this issue resolved: http://www.mvsabc.com/contact-us
Hello my name is heather I singed a lease on a car less then 2 weeks ago and then I lost my job 5 days ago I haven’t even paid.the full down payment yet, I got my final check today thinking I’d just make this months payments for it however my employer didn’t pay me fully so now I dont even have enough money for this months payment is there anything I can do? Even if I kept the car with it having that 90 day or 3000 mile warranty they have a lot they’d have to fixed before I kept it anyhow.
Hi Heather, thank you for leaving us a comment. You may want to contact the Vehicle Sales Authority of BC to see if they can help you with some information. Here’s a link to their Contact Us page: http://www.mvsabc.com/contact-us
I bought a new vehicle yesterday and the F&I guy sold me on an extended warranty which I am satisfied with. He also sold us a corrosion control module and paint sealant as part of a paint/rust package. I have signed all the papers and the car is in my garage. It is a financed vehicle. I have an appt. for a few days from now to get the CCM installed and the paint sealant applied.
I have since come home and researched the CCM and found it is not worth the money being charged. Since I have not had the item installed, do I have an option to simply ask the dealership to cancel my purchase of that item and refund me the money charged for it? Is it the same for the, as yet unapplied, sealant treatment?
Hi, thank you for leaving us a question. Sounds like you have purchased your car from a licensed dealership, if so, you may want to contact the Vehicle Sales Authority of British Columbia. Their contact information is here – http://mvsabc.com/contact-us/
I have a signed contract for a new vehicle but didnt make a deposit or taken delivery yet. Can i cancal the contract. After reviewing numbers,its just need t a smart move.
I bought a vehicle around august 2015 and I found out the car has lots of problems within the 2 days I pick up the car, and within a month, I found out there is an airbag problem ( the light is on, which indicated there will be no airbag deployed when I have an accident) I go back to dealership to ask them to check it for 2 times, and they claim it is working properly, but in fact I know it is not.
will there be a chance I can bring this up to the court and ask my money back or exchange to a new car?(since I think this is a defective car)
recently I open a file at CAMVAP, and they ask me to monitor the vehicle closely.
since airbag is a safety issue, and I don’t feel comfortable driving the car around if the airbag is not working properly 100%
will a small claim court in BC handle this situation?
any suggestion for where to go to sue the manufacturer?
About a month ago I bought a brand new jeep latitude cherokee, at the time I love it, but after driving a Jeep commander V8 with a hemmi engine for years I decided i don’t want to keep the cherokee, instead i would like to trade it in for a wrangler. Can i do that? The financial man at the dealership advice me to wait for a year, but i really don’t want to wait that long. Any advice please!
Hi Ken, thank you for your question and sorry for the delay in getting back to you. As we aren’t responsible for the Vehicle Sales Act, you may want to contract the Vehicle Sales Authority of BC with your question. Here is their contact information: http://mvsabc.com/contact-us/ I hope this information helps!
Hi David, we don’t regulate the motor vehicle industry so we won’t be able to help you with any further actions. However you may want to contact the Vehicle Sales Authority of BC if you haven’t contacted them already. Here is their contact information: http://mvsabc.com/contact-us/
Hi Linda, have you contacted the Vehicle Sales Authority of BC? With your situation, I’m not sure if they would be able to assist you but here is their contact information: http://mvsabc.com/contact-us/
I bought a brand new Mazda 3 in February 2014, back in that time my financial situation was good, but in the mid 2015 I had a really bad time, and now I think I can´t afford anymore my car.
Is there anyway to return/sell that car and have no damage in my credit record? If so, could you please give me some tips?
Or if it’s not possible without damage in my credit record, what would be the consequences?
Hi John, thank you for your question. Vehicle Sales Authority of BC has a blog post pertaining to this – “What you should know about vehicle returns” and the link is here: http://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/ I hope this post can give you an answer you are looking for regarding returns. As for the credit history, if you default on your payments it may affect your credit history. We would recommend that you check your terms and conditions of the financing agreement and see what it states. I hope this information helps you moving forward.
Hi singh, thank you for asking us a question! Vehicle Sales Authority of BC has a blog post about this topic – “What you should know about vehicle returns” and the link is here: http://bit.ly/1S5liYx I think this post will give you an answer to your question.
I just bought car 5 days ago when I bought my car I went after 12 hr for return my car I bought from dealer they refuse to take my car back they charge me more then 10 thousand please tell what should I do its too much monthly payment…
Hi, I traded my 2006 jeep in for down payment on a 2007 bmw x5. all went fine but dealer called me next day and has been calling for last 3 days saying that the trasnmission the jeep is gone. They want me to pay half or they will put lean on my bmw. BMW is finianced through a bank.please advise if they can do this.
Hi sunny virk, thank you for posting your question. If you have dealt with a licensed BC dealer, you may want to contact Vehicle Sales Authority of BC. Here is their contact information: mvsabc.com/contact-us/
Hi, Last Sunday me and my husband went to a dealer to buy a dodge truck as used one. Once we reached sales person told us about no interest promotion to buy a new. My husband liked the brand new and he decided to buy that one. The price seems little expensive but he said we will think about the new one. Then I left as I had to go to work. After I left they told my husband to do some signatures. He don’t know English. They said it’s just to confirm you like the truck and u wanna buy. They gave him all the warranties and made it to $80000. Then when I came home we decided not to buy as its too expensive. I called them to cancel the order and manager said we could sit together to solve the issue. Now they are saying u already bought it as ur husband signed it. And not returning our money and keep saying u have to pay penalties which is around $9000. Is that true. We didn’t do the insurance and truck is in the agency. We didn’t even bring it home. Thanks please help
Hi Mani, thank you for posting your question here. We don’t regulate the motor vehicle industry so unfortunately we won’t be able to help you with any further actions. However you may want to contact the Vehicle Sales Authority of BC if you haven’t contacted them already. Here is their contact information: http://mvsabc.com/contact-us/
I purchased a SUV March 31, and i called the car lot April 4th asking if they would take the vehicle back. My question, what or is there a time line for consumers to return a Used vehicle.
Hi Tracy, unfortunately there is no law that states that you have the right to return a vehicle. Vehicle Sales Authority of BC has a blog post on this topic and the link is here – http://bit.ly/1S5liYx I hope their information is helpful to you.
I purchased a brand new Toyota Rav 4 on Sat, it is now Monday (3 days later)and I have discovered a dent in the back bumper and the paint job on the front hood looks like water under the clear coat (Now that is is sunny out I can see it all very clearly) Can I request they take it back and give me a brand new replacement or do I have to let them fix and repaint the one they sold me. My concern is I paid for brand new with no issues and thats not what I got. Thanks
Hi Cristine, thank you for posting your question. You may want to contact the Motor Vehicle Sales Authority of BC as they are the regulator for this industry, I would suggest starting there. Here is their website: http://mvsabc.com/. You can also contact them at firstname.lastname@example.org or by phone at 604-575-7255 or toll free 1-877-294-9889. I hope this helps!
I recently bought a used car from a small dealership and when I bought they did not give me a copy of the agreements or policy about the car just a copy of the warranty I got. They told me the car is good to go when I got it and it has been less then a week but two days after I got the car I had trouble with the braking and they told would take care of it. Now I here like a knocking noise from the engine. It’s been six days since I got it would it be possible to return it?
Hi Chester, If the dealership you purchased the vehicle from was licensed with Vehicle Sales Authority of BC, you may want to contact them. Their website is here – http://mvsabc.com/ I hope they can point you in the right direction.
Do you answer questions on how to return a car on a private car sale due to misrepresentation just bought last night.
Hi Mike, thank you for your question. Unfortunately private car sales are not regulated in BC. You may want to talk to the seller first and see if you can come up with a solution together. If you are not satisfied with the transaction itself, you have an option of taking this matter to the small claims court. Here is a website if you would like to learn more about the small claims process in BC. http://www.smallclaimsbc.ca/
I went to a used car dealership and got a 2014 chevy impala but have not paid any money they let me drive off the lot with the car nd i have figured out that i cant afford the car can i take it back
Hi Alex, generally speaking, there is no buyer’s remorse policy for vehicle sales but in your case, you may want to check with the Vehicle Sales Authority of BC – mvsabc.com/. They may be able to give you more information for your case. I hope this information helps!
Hi Nicole — It’s my understanding there is no cooling-off period that gives you the right to return a vehicle. You could check with the dealership to see if they have a specific policy that speaks to returns, though?
My husband and I got a new truck. It was an 05 Ford F250 powerstroke. Sadly, we have to give the truck back to the dealership. We bought a week ago. Is there a 14 day period between us gerting it and gibing it back
just purchased a 2017 f450 [ $100,000.00]
have had the truck for less then 2 weeks [1200 km]
this morning the engine light came on !!!
took it to the dealer right away
they told me something was broken and it would be two weeks for parts [i only put fuel in it once]
I still own a 2006 ford 6.0 liter diesel
witch i’m involved in the class action law suite
the 2006 started the same way
little problems here and there ,the dealership put a bandage on the problems to get me to the end of the warranty ,then the truck imploded costing 10’s of 1000’s of dollars
do i have any options ???
Hi lloyd, thank you for leaving us a message here. Sounds like you bought the truck from a dealership so you may want to contact the Vehicle Sales Authority of BC. They license and regulate car dealerships in BC, and their contact information is here – http://bit.ly/2hBcQD6
There is also CAMVAP which has a program that you can use to resolve disputes with a manufacturer about defects in your vehicle’s assembly or materials, or how the manufacturer is applying or administering its new vehicle warranty. Their website is here – http://www.camvap.ca/
I hope this information is helpful!
If this forum is still open, I would like to hear what my options and recourse may be for a 2015 vehicle that I had purchased which has just recently experienced an oil pump failure – rare and potentially mechanically fatal. The dealership has simply replaced the oil pump and wishes to return with this fix. I have sought out advice from various sources and this is a band-aid fix. Would I have the right to return this vehicle given these circumstances? Thank you for any and all feedback. -AR
Hi AR, thank you for your question. Licensed vehicle dealers in BC are regulated by the Vehicle Sales Authority. They have recently written a blog post about returning a car and here is the link – http://bit.ly/1S5liYx. After looking through this information, if you choose to contact them, their phone number is listed on the bottom of the page.
If you have purchased a warranty for your vehicle and it is still valid, you may want to also contact CAMVAP (Canadian Motor Vehicle Arbitration Plan). Their website is here – http://www.camvap.ca/. I hope this information is useful to you, AR!
Hi Jabbar, thank you for your question. You may want to read the terms and conditions of your sales agreement to see if you have any cancellation rights. You may also wish to contact the Motor Vehicle Sales Authority of BC in case they have additional information to share with you. Here is a link to their website: http://www.mvsabc.com/contact-us. This blog post may also be helpful to you: https://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/. Best of luck!
Two days ago i traded in my 2015 dodge charger with a used ford mustang 2017 from a ford dealership. But since i bought this car my back has started paining. Is it possible to return new car and get my old one back?.
Hi there I just signed all papers for a new car from the dealership but I have not taken the car home yet.I realized when I got home that I really couldn’t afford the payments.the salesman is smooth.this would’ve been my first vehicle purchase.can I cancel out my application even though the bank put everything thru.thanks
Hi Mark, thank you for your question. You may want to contact the Motor Vehicle Sales Authority of BC as they are the regulator for this industry, I would suggest starting there. Here is their website: http://mvsabc.com/. You can also contact them at email@example.com or by phone at 604-575-7255 or toll free 1-877-294-9889. I hope this helps!
Hi Marvin, thanks for reaching out to us. You may be interested in contacting the Motor Vehicle Sales Authority of BC as they are the regulator of this industry. Here is their website: http://mvsabc.com/. You can also contact them at firstname.lastname@example.org or by phone at 604-575-7255 or toll-free 1-877-294-9889. Best of luck!
Hi, I just bought a brand new Acura ILX 2017. 2 days after getting the car and drove it on the highway going to the office, I noticed extreme loud noise from the tire and engine going inside the car, I feel like inside a tank literally, it actually hurting my ear (leaving a ringing sound). I informed the dealer immediately and scheduled me for car check-up, but I can not accept just repair for a manufacturing defect. I want the dealer to replace it with a new car. Kindly advice please. Thanks.
Hi, I just bought my Lexus RX350 car in Jun.17 2017, the first time I drove to work on Jun.22, the car couldn’t start, I contact the dealer, they said battery has problem, they let me go to the dealer to change the battery and also do check-up. I want the dealer to replace it with a new car. kindly advice please. Thank you!
Hi Kinky, thank you for your question. Licensed vehicle dealers in BC are regulated by the Vehicle Sales Authority. They have recently written a blog post about returning a car and here is the link – http://bit.ly/1S5liYx. After looking through this information, if you choose to contact them, their phone number is listed on the bottom of the page.
Additionally, if you have purchased a warranty for your vehicle and it is still valid, you may want to also contact CAMVAP (Canadian Motor Vehicle Arbitration Plan). Their website is here – http://www.camvap.ca/. I hope this helps and best of luck!
I bought a brand new 2018 CR-V and it had marks on the hood and roof.
I noticed it at the dealership and they said it just needs polishing and they will send it to a detail shop.
Unfortunately their detail shop was not able to remove it and how they are offering to repaint the panel under warranty.
I don’t want a brand new car repainted. What are my options.
Hi A.S, thank you for reaching out to us here. We have no authority when it comes to vehicle dealerships, so I’m not able to provide you with information on this. I would suggest contacting the Vehicle Sales Authority of BC. They would likely be able to provide you more information about your rights in this situation, as they regulate dealerships in the province. Here is a link to their contact info: https://mvsabc.com/contact-us/. I hope this is helpful and best of luck!
I bought a used 2008 chevy equinox sport from a small dealer for $5800. I noticed the check engine light was on at the dealership and they assured me that it just needs fuel injector replace and has no engine problem. I was reluctant to go with the deal, but they assured me to buy it then they will send the part to a repair shop to get it replace at my location. I paid and did insurance with 3 month warranty. i took the part and the vehicle to their recommended repair shop, the replaced the fuel injector. the engine light came back on after 5 minutes of driving. I informed the dealer of the issue. they asked me to wait for 2 weeks inorder for the warranty company not to suspect anything. 2 weeks later they booked me in to another repair shop. the diagnosis and assessment result pointed to engine problem. they informed the warranty company and they agreed to cover 80 percent of the engine repair. the engine repair was done and the dealer paid the difference, so took the vehicle home. 5 days later the engine light came back on again, i informed the dealer and the repair shop. another diagnosis was performed. I was told that the vehicle has Evap flow issue and the engine was fine. i was informed by the repair shop and the dealer that the Evap flow does not affect the engine or the vehicle. the vehicle broke down on my way to Vancouver last week. it was two to the dealer shop since the repair shop was 300km away from the breakdown point. the engine needs $3500 to repair. They offered me a trade in with additional $4500 payment to them. so basically the damaged car is worth only $900 to them. we had disagreement. i was stranded and i needed a vehicle to get back home. i accepted the offer and planed to find other option to sue or report them. I am taking advantage of and ripped off of my money. what should i do concerning this issue. i had all the documentation.
Hi Denny, thanks for your question. That sounds like a frustrating situation. While Consumer Protection BC has no legal authority when it comes to vehicle dealerships and sales, I think I have the perfect organization for you to contact. They are called the Vehicle Sales Authority of BC and they would likely be able to provide you more information about your rights in this situation, as they regulate dealerships in the province. Here is a link to their contact info: https://mvsabc.com/contact-us/. I hope this is helpful and best of luck!
What about job loss; can you return a new car after you lose your job…. can’t pay if I dont’ have money. I never had any money, they did a split income to qualify my loan
Hi Annie, thanks for your question. It’s our understanding that usually you cannot return a new car. I would suggest visiting the Vehicle Sales Authority’s website. They have this blog here you can reference for more info: https://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/. You can also give them a call if you have additional questions. Thanks!
Hi: I’m the lady that had asked if I could possibly return a brand new vehicle I’d bought here in Chilliwack, BC. on Saturday, Jan. 12/2019. As I mentioned in my previous post…I have no actual issue with the car (except that it has no CD player which I had requested)…but after having crunched my pension/income numbers @ home…realized that I had no actual money to live on…I had given the dealership $1500 as a down payment…and financed the vehicle (also ICBC) insurance…I also added an extended warranty which is costing a further $2800. I was told that my credit was good as I’ve always paid my bills in a timely fashion. In my previous post I asked whether I could cancel this vehicle purchase because I absolutely cannot afford the car…and I’d be willing to forego the $1500 I’d given as a down payment…if the dealership isn’t willing to do this…would I be able to cancel the extended warranty..and just leave the existing warranty that comes with the vehicle?
Hi LC, thanks for your question and for reaching out to us again. While Consumer Protection BC has no legal authority when it comes to vehicle dealerships and sales, I think I have the perfect organization for you to contact. They are called the Vehicle Sales Authority of BC and they would likely be able to provide you more information about your rights in this situation, as they regulate dealerships in the province. Here is a link to their contact info: https://mvsabc.com/contact-us/. I hope this is helpful and best of luck!
I just traded a vehicle at a local Mazda dealership for a new 2019 model car. I owed a bit more on the vehicle than the dealership would give me for a trade, and agreed to roll over the remaining part. After reviewing the paperwork very closely tonight I realized that the dealer had added the value of the trade on to my new car loan, instead of the smaller amount that was the balance between the trade value and how much I still owed on the old car, which pushed my new loan amount up by an additional $5,000. The dealer switched the trade-in amount and remaining lien amount. Can I go back to the dealer and ask to have this ammended? I purchased the vehicle within the last 24 hours.
Hi NC, thanks for your question. Like you may have seen in the blog post – we have no legal authority when it comes to vehicle dealerships. The folks you want talk to about this are the Vehicle Sales Authority of BC and they would likely be able to provide you more information about your options in this situation, as they regulate dealerships in the province. Here is a link to their contact info: https://mvsabc.com/contact-us/. I hope this is helpful and best of luck!
Hi .. i bought a new car 8 months ago.. but in this pandemic i become a patient of OCD.. my mind thinks the car is dirty with germs 😔.. and i dont drive it anymore… iam seeing psychiatric so now i want to return my car to dealership … can someone please help me what would happen if i go to dealership and ask to return it.. and what would happen to my credit.
Hi Veer, sorry to hear about your situation. Unfortunately, when you purchase a vehicle (new or used) you are not able to return to the dealership. We wish we had more options for you but you may have to find a way to keep or sell your vehicle. Best of luck to you, Veer.
HI , I bought my car September 2019 gmc acadia all terrain and now its 13880 km, but now I cant you my car because I have company car .Its is possible to return the car to TD bank .Im leaving in quebec province
Hi Christopher, thank you for contacting us. If you are in Quebec, the province will have its own rules so you would have to check in with the local consumer protection branch. I hope you will be able to find the info you are looking for quickly!