Our inquiry team often receives calls from consumers who have just purchased a car from a BC dealership. The most common question we are asked is whether or not they can return the car if they are unhappy with it. Here’s some information about who to talk to when you run into certain issues involving a dealership and a new car.

Can I return a new car?

No. In most cases, in BC, if you bought it, it’s yours. Often consumers think there is a grace period where they can return the car, but this is not the case. 

Who can I talk to about this?

The organization that oversees the law governing certain aspects of dealerships is the Vehicle Sales Authority of British Columbia (VSA). Here is a fact sheet from one of their blog posts about returning a new car:

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About Consumer Protection BC

We are responsible for regulating specific industries and certain consumer transactions in British Columbia. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. If we can’t help you directly, we will be happy to provide you with as much information as possible. Depending on your concern, another organization may be the ones to speak to; other times, court or legal assistance may be the best option. Explore our website at www.consumerprotectionbc.ca.