Yesterday my dad finally got a cell phone. The reason it took so long? After hearing people talk about their cell phone contracts he was reluctant to get tied down for two or three years. He decided to go with a pay as you go type arrangement. I use my phone all the time and prefer to have a contract. No matter what you decide, be familiar with the agreement you are entering into.

At Consumer Protection BC, we answer calls regarding cell phone service providers on a daily basis. Because cell phone contracts are not regulated, we advise that you attempt to resolve the situation with the company first. If you are unable to come to a resolution, try contacting the Commissioner for Complaints for Telecommunications Services (CCTS). The CCTS is an independent organization that is able to assist with a wide range of telecommunication complaints regarding products and services.

Typically cell phone contract agreements cannot be cancelled without paying penalty fees and it is therefore important to understand what you are buying. Feel free to comparison shop with different providers to familiarize yourself with current deals and offers. Consider the length of the contract you are entering into, the costs for added services such as voicemail or caller ID, and the final price after taxes and fees are included. Owning a cell phone is supposed to make your life more convenient, and understanding what you are getting into can help to avoid unwanted stress.  

Where to go with questions

Contact the CCTS directly between Monday and Friday from 9 am to 8 pm Eastern Time.

Toll-free: 1.888.221.1687
TTY: 1.877.782.2384
Fax: 1.877.782.2924

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About Consumer Protection BC

We are responsible for regulating specific industries and certain consumer transactions in British Columbia. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. If we can’t help you directly, we will be happy to provide you with as much information as possible. Depending on your concern, another organization may be the ones to speak to; other times, court or legal assistance may be the best option. Explore our website at