Today, we would like to share the following general tips to consumers who are entering into contracts for services.
- Know who you are doing business with. There are many reputable companies out there but still do your research. Call Consumer Protection BC, the Better Business Bureau and any associations they may be a member of to ask if there have been any complaints against the company you are considering. It’s also a good idea to get some references.
- Get everything in writing & read the fine print. Make sure you get a copy of the contract and your proof of payment. Read through all the details of the contract to make sure you understand all the terms and conditions.
- Ask about refunds and cancellations. You want to know these details before making your decision.
- Did you use a credit card? If you run into a situation where you don’t get the services you paid for and you used your credit card, you may be able to stop payment or have the charges reversed.
Taking these steps will help you to determine whether you want to deal with the company or not. Find out more about the contracts that we regulate.
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About Consumer Protection BC
We are responsible for regulating specific industries and certain consumer transactions in British Columbia. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. If we can’t help you directly, we will be happy to provide you with as much information as possible. Depending on your concern, another organization may be the ones to speak to; other times, court or legal assistance may be the best option. Explore our website at www.consumerprotectionbc.ca.