Legal services & complaint processes

The scoop on refunds, returns, and exchanges

Wondering what your rights are when it comes to refunds, returns, and exchanges? You’re not alone. This is one of the common questions we get from consumers. Here’s the scoop when it comes to refunds, returns and exchanges in BC.

What can be done with my ashes when I die?

Whether you want them in a coffee tin, fancy urn or scattered in a meaningful location, here’s are the rules for your ashes when you die.

Issue with a cell phone/TV provider? What to expect from the CCTS

If you can’t resolve your issue with your cell phone or TV service provider, an organization called the Commission for Complaints for Telecom-television Services (CCTS), may be able to help. We’re going to explain what you can expect when you submit a complaint to them.