While visiting her father’s grave in Victoria, Jody* was approached by the cemetery operator about buying a cemetery plot next to her father. After signing the contract and paying for the grave marker, Jody began to have second thoughts.

With her children on the Lower Mainland, Jody decided she needed to cancel the contract so her final resting place could be close to her kids. When she contacted the cemetery, Jody was told that neither the interment right nor the cost of the marker, totalling several thousand dollars, were refundable.

“That was not the way I read the contract. I emailed them and explained how shocked I was. I even wrote a letter to the head of the company,” says Jody, “I never heard back.”

Jody decided to contact Consumer Protection BC for help.

Once the investigators reviewed the contract, they realized the refund information was missing, resulting in the cancellation wording being unclear. This made the contract non-compliant and Jody was able to receive a refund.

“I consider myself to be a smart person and I really didn’t imagine something like this happening to me,” says Jody, “I never thought I would have to contact Consumer Protection BC – but I’m sure happy I did.”

*Names changed to protect the privacy of the individuals involved.

Did you like this? You might like these posts too!

Why it matters: knowing your options when picking out a casket or container
Selecting a coffin or an urn – know your rights
Your preneed cemetery or funeral services contract rights

About Consumer Protection BC

We are responsible for regulating specific industries and certain consumer transactions in British Columbia. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. If we can’t help you directly, we will be happy to provide you with as much information as possible. Depending on your concern, another organization may be the ones to speak to; other times, court or legal assistance may be the best option. Explore our website at www.consumerprotectionbc.ca