Not only are spam texts annoying, but they can also be used to access your personal data and may even end up counting against your texting plan. We’re going to go over what you can do when you receive a spam text and how you can report it to your cell phone provider.
I’ve received a spam text…now what?
- Don’t respond directly to a phone number where you believe the spam text originated. Responding alerts the spammer that your number is genuine
- Forward the spam message to the short code 7726 (SPAM) so that an investigation can be started by your cell phone provider. If you receive a number of spam texts, it is recommended to put 7726 into your contact list so that you don’t need to remember the numbers
- Reporting Spam to 7726 is free and messages don’t count toward your data or messaging usage package
The forwarding methods will vary, depending on your phone. Here are some examples:
- Touch and hold the message
- Select More – Select the message you want to forward, then select the Arrow in the bottom right corner
- Enter 7726
- Select Send
- Apple also has instructions on their website on how to block numbers, filter messages from unknown senders, and report iMessages that look like spam
- Android and Windows:
- Press the message (being careful not to activate a link)
- Choose Forward (from the menu)
- Forward to 7726
- Open the message
- Using the Menu key select Forward
- Forward to 7726
While Consumer Protection BC is responsible for regulating several industries and oversees specific consumer protection laws, we have no authority when it comes to spam texts. Contact your cell phone provider directly if you have questions about the reporting process or have concerns about being charged for spam texts.
About Consumer Protection BC
We are responsible for regulating specific industries and certain consumer transactions in British Columbia. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. If we can’t help you directly, we will be happy to provide you with as much information as possible. Depending on your concern, another organization may be the ones to speak to; other times, court or legal assistance may be the best option. Explore our website at www.consumerprotectionbc.ca.