Flowers are always a nice way to show your appreciation for someone. I love that I can buy and send flowers online to someone whether they live in town or abroad – delivered right to their doorstep! Here are some tips if you choose to buy flowers online.
Tip 1. Look for a reputable company
Ask your friends and family for any recommendations. If you are surfing the Internet, look for an online florist with years of experience, especially one that offers secure ordering. Do they have satisfaction guarantees? You may also want to make sure that they have a valid telephone contact number and a customer service representative available to answer any questions you may have. If you are checking online reviews, take a look at this blog for some tips.
Tip 2. It’s all in the details
Before you place an order, check for things like currency, delivery date, extra fees, policies on re-delivery fees if no one is home to receive the order, as well any other terms and conditions. If you are able to track your order online, it can give you a sense of where the flowers are at any given time.
Tip 3. Confirm that the flowers were delivered
Follow up with the person who got the flowers to make sure that the correct bouquet was received. It will give you peace of mind that it has safely arrived and knowing that, you can be confident to use the same florist again in the future.
Tip 4. Something’s gone wrong? Know where to go
If you’ve paid for the flowers but the recipient never got them, first, try contacting your credit card provider to cancel or reverse the charge. We also have various forms on our website if you need to cancel a distance sales contract.
Ordering flowers online can be considered distance sales contracts. These contracts are not entered into in person and you don’t have the opportunity to inspect the goods before purchasing. Consumer Protection BC regulates specific aspects of distance sales contracts in BC, including what’s required to be in the contract. While we don’t regulate flower shops or quality of service or product issues, we hope the tips above help you make an informed decision and know where to go for help if something goes wrong.
Do you have any other handy tips for buying flowers online? Add yours in a comment below.
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Have ordered flowers at Christmas for years but list last Christmas was a horror show [usually place 4 orders] well few days before delivery date said problem with CC so resubmitted and went through for 2 then 2 days later got another that they had problems with CC on 3rd order they resubmitted went through then the day before delivery the 23 Dec got notified that they canceled 4th order no reason given too late to reorder somewhere thank god was only 1/2 hr away will never ever use them again [one of largest delivery services] plus was charged U.S. fund when nothing posting when order placed. Definitely will stick with Sears or Thrifty foods both excellent only reason ordered fr. other was supposed to be in hosp. over holidays and they were only one that had Christmas flowers listed at time
Hi Marlene, ordering from a business that you are familiar with is certainly a good idea. Thank you for sharing your experience!
Ordered what was pictured onlline as a large bouquet of flowers for a vase to go to the home of my niece in Winnipeg on her wedding day. For $100 she got a tiny hand-sized bouquet. I ordered from Sears. They gave me a 50% refund when I sent them photos. However, the refund didn’t make up for my embarrassment at sending a cheap looking bouquet.
Hi Natasha, that sounds like a frustrating situation. I’m happy you were able to secure a refund though!
I’ve ordered flowers to be delivered at Christmas for several years. I don’t use any of the large companies offering to send flowers. Instead I look on line and find a flower shop near the people I am sending them to and order from them. I’ve never had any problems and I reuse the same florist year after year. This way I avoid the 3rd party fees and get nice arrangements.
Hi Donna, that’s definitely a great tip – thank you for that!
As a florist in the Okanagan I’m always surprised when 3rd party companies try to order through us, at the cost for value (We don’t do that at my shop) Order through a local shop and you’ll get something beautiful and personalized with value for your budget and no delivery issues!