In November 2001, thousands of Canadian travellers were left in the lurch after Canada 3000 Holidays (C3 Holidays) filed for bankruptcy. Following the business failure, PricewaterhouseCoopers (PWC) was authorized as the trustee to provide refunds to eligible clients from consumer funds held in a trust account. In 2010, the Supreme Court of British Columbia approved Consumer Protection BC as the administrator of the C3 Holidays trust account for BC and Western Canada.

Today, nearly 11 years later, more than 1,400 people are still eligible for refunds from the trust account held for BC and Western Canada consumers – but time is running out to collect. In its role as administrator of the funds, Consumer Protection BC is responsible for verifying eligibility and processing the remaining claims. The deadline for filing a claim is November 18, 2012. If you feel that you are eligible for a refund due to the failure of Canada 3000 Holidays, please read the following questions and answers:

Is Consumer Protection BC handling all C3 Holidays claims?

No – Consumer Protection BC only handles claims for BC and Western Canada. The Travel Industry Council of Ontario (TICO) is responsible for refunding money held in the Ontario trust account.

How do I know if I’m owed a refund?

If you were affected by the 2001 bankruptcy of Canada 3000 and have not yet received a full refund, you may be eligible. Click here (the link is no longer valid as the deadline has passed) to check if your name is on the list of remaining eligible claimants.

How do I file a claim?

You can file a claim by filling out a claim form or submitting an online claim (the links are no longer valid as the deadline has passed). The deadline for filing a claim is November 18, 2012. 

I think I’m an eligible recipient for these funds – who should I contact for more information?

If you have any questions, please contact us.