2011 was another exciting year for Consumer Protection BC. Did you know that we answer our calls live? Debt collection, retail and travel questions continued to be the top three topics of consumer questions to Consumer Protection BC’s inquiry centre in 2011.
Our most recent Annual Report speaks to all of our accomplishments in 2011. Here’s a quick overview:
While we strive towards our core responsibility of administering BC consumer protection legislation, we continued to explore new ways to ensure our vision of confident consumers and trusted businesses in a thriving marketplace.
As more Canadians turn to the internet as a valuable resource, Consumer Protection BC continued to utilize social media as a way to distribute tips and engage consumers in conversations. A pilot project in online dispute resolution was also launched which offers businesses and consumers the opportunity to resolve disputes in a timely and cost-effective manner online. We also offered an online debt collection exam which must be successfully completed before a debt collector can be licensed.
We did this while issuing 5,346 licences, conducting 507 inspections, concluding 690 enforcement files and responding to over 14,000 consumer inquiries. To find out more about our achievements you can read our annual report in full.