Legal services & complaint processes

What to know about work-related injuries

In the unfortunate circumstance, you or a loved one is facing a workplace injury or disease, we’re sharing information today from WorkSafeBC and the Workers’ Advisers Office about preventing injuries, making a WorkSafeBC claim and appealing a decision.

How to request a refund from your credit card provider

Retail stores aren’t bound by any law to provide refunds or returns to consumers. Read on if you’re curious to know what’s involved with requesting – and potentially receiving – a refund from a merchant or credit card provider.

How to write an effective complaint

If you are not happy with the quality of service or product, it’s important to speak to the business directly. You can start the conversation with a manager or the business owner in person or you can write a letter. In this post, we’re going to show you how to write an effective complaint letter.