Our Licensing & Information Services team is often the first point of contact for our organization. They provide information and assistance to our licensed businesses and consumers on their rights, responsibilities, and options under the laws that we are responsible for.

Here is a typical day in the life of a Licensing and Information Officer (when working remotely):

If you were working in our Victoria office, you would grab a cup of coffee, and have a quick chat with your coworkers before settling in for a new day of meaningful work. When working remotely, you open up Microsoft Teams and chat virtually with your colleagues instead. Looking at your Outlook calendar, today you will be responding to consumers who are experiencing a variety of issues with businesses in BC. You will be collecting information, creating complaint files, and referring to other organizations to try and help consumers resolve their complaints. Next, you have a morning meeting with your team to discuss the new online licensing platform – virtually of course! At lunch, you decide to join your co-workers for a game of online Pictionary. Later this afternoon, you’re scheduled to renew debt collector licences and review their new applications.

In between your scheduled work and meetings, you’re regularly responding to emails from licensees, following up on complaints, and processing payments. Towards the end of the day, you make a note to follow up with the Business Practices team about a licensee who has not submitted their annual financial statements.

As you close your laptop, you’re grateful that a day in the life of a Licensing and Information Officer is never the same as the day before. Being involved in projects that require you to obtain, review and process specific information is of great value to our organization. You appreciate the ability to be involved with other departments and you are grateful for the opportunity to learn something new every single day.

Think you might want to join our team?

Read The Right Fit, our HR & culture blog, and the careers page of our website. Any new job postings can be found on the Join our talented team menu of our careers page. To learn more about the work we do as a provincial regulator, visit the About us section of www.consumerprotectionbc.ca

(Photo: one of our Licensing & Information Officers)