November is Financial Literacy Month, a national initiative spearheaded by the Financial Consumer Agency of Canada. To mark this event, we’re sharing some interesting money-related questions (and answers) as asked by you, our blog readers.
Q: What if you ask a debt collector for all the details about a debt in writing and you never get it?
A: By law, debt collectors have to supply you with written details about your debt (refusing to do so would be a violation of our law). That said, it’s possible the debt collector cannot send this letter if they do not have your current mailing address – if that’s the case, you need to give the debt collector that information so they can supply the proper documents.
Q: I recently had a car serviced and was told the battery needed replacing. I was charged $317.99 and later found out I could have bought the same battery for $134.10. Do I have any recourse?
A: It depends on the business’s return and refund policy, as auto repair shops are not regulated in BC. Have a read of the agreement you signed with the business (or your sales slip or invoice) – if you have any rights to a refund, it’ll likely be included in those documents. I hope that helps!
Q: My husband and I got a new truck. Sadly, we have to give the truck back to the dealership. We bought it a week ago. Is there a 14-day cooling off period between us getting it and giving it back?
A: According to the Vehicle Sales Authority of BC, “there is no return or cooling-off period for the purchase or financing of a vehicle.” You could check with the dealership to see if they have a specific policy that speaks to returns, or contact the Vehicle Sales Authority of BC directly, as they look after the laws that speak to car dealerships and salespeople.
Q: Can you confirm that in BC, you can have an expiry date on a service – for example a massage? Just not on a dollar amount. Thank you.
A: You got it! Gift cards for specific services, such as a massage, can expire, but gift cards for a general dollar amount (such as $100 to a spa) cannot.
November is Financial Literacy Month in Canada. All month, organization from across the country come together to shine a spotlight on the importance of financial literacy and share useful information, self-help tools and tips. If you have a question about your debt collection, debt repayment or payday lending rights or responsibilities, visit our website or leave a question below!
2 thoughts on “Answers to some of your money-related questions”
Hi Vedant, thank you for posting a question here. Consumer Protection BC doesn’t regulate the investment sector. However, you may want to contact the investment adviser or the BC Securities Commission. Their contact information is listed here – http://www.bcsc.bc.ca/About_Us/Contact_Us/. I hope they can point you in the right direction!
Hi, long year ago I bought 50 share of Ad Lab through iifl…I was out of touch of stock market since many years…I thought it is there in my portfolio with other stocks…Now I came to know the Ad Lab stock is not there..In please of that there are 32 of Reliance Media & 32 of Reliance Broad stocks are there….And both the companies don’t exist anymore….Plz tell me what to do.Thanks