Have you ever come across a situation where you signed something and immediately after realized that it was a mistake? It’s often our “gut feeling” that tells us to take a different action. In this video, we share the story of Rebecca*. When she found herself in “hot water” with her hot tub contract, she called Consumer Protection BC for help.

*Name changed to protect the privacy of the individual involved

This is a real story of a consumer who came to us for help. Consumer Protection BC is responsible for regulating specific parts of certain contracts in BC – including consumer cancellation rights and what information must be included in a contract.

For more information about your rights and responsibilities when it comes to certain consumer contracts, please explore our website and blog. If you are interested in reading more consumer stories, please read our 2015 Annual Report.


Financing or leasing? Know the total cost
Contracts – I didn’t agree to that
Jack and Lisa’s story: paving the way to a consumer refund
What would you do? A guide to being a savvy consumer: home-repair