Have you ever come across a situation where you signed something and immediately after realized that it was a mistake? It’s often our “gut feeling” that tells us to take a different action. In this video, we share the story of Rebecca*. When she found herself in “hot water” with her hot tub contract, she called Consumer Protection BC for help.
*Name changed to protect the privacy of the individual involved
This is a real story of a consumer who came to us for help. Consumer Protection BC is responsible for regulating specific parts of certain contracts in BC – including consumer cancellation rights and what information must be included in a contract.
For more information about your rights and responsibilities when it comes to certain consumer contracts, please explore our website and blog. If you are interested in reading more consumer stories, please read our 2015 Annual Report.
ADDITIONAL READING:
Financing or leasing? Know the total cost
Contracts – I didn’t agree to that
Jack and Lisa’s story: paving the way to a consumer refund
What would you do? A guide to being a savvy consumer: home-repair
Hi Gerald, thank you for asking a question here. We would need to have more information to be able to answer your question such as what kind of work it was, if there was a contract or a deposit and so on. Please call us at toll free, 1-888-564-9963 we are here Monday to Friday, 8:30 to 4:30. You can also contact us by email, info@consumerprotectionbc.ca.
What about when the work has been completed, can a customer hold back any monies and for how long?
We are living this nightmare right now only its more complicated due to a spa return to another company that the second company was involved with.. don’t get me started. I have noticed that the invoice/contract does not have a supply date or completion/delivery date listed. Hoping this is enough to get my deposit back for a purchase that I feel I got manipulated and pressured into.
Hi Steph, thank you for your comment. Were you looking for help on how to proceed or were you just making a comment on the post and you’re currently resolving this with the business directly? If you have a question for us, please don’t hesitate to ask and we can do our best to offer some information for you.