Every year at Consumer Protection BC, we publish our business plan for the next three years. Our Strategic Business Plan 2016-2018 is now available on our publication page so if you are interested in knowing what our priorities are over the coming years, please have a look.

Who we are

Consumer Protection BC is the regulator of a variety of industries and specific consumer contracts in the province. Our vision is a province where all citizens of BC are empowered in their transactions as a result of rigorous and consistent business compliance and through the provision of helpful consumer information.

In the public interest and through the authority delegated by the Province of British Columbia, Consumer Protection BC is responsible for administering three Acts:

  • Business Practices and Consumer Protection Act [SBC 2004]
  • Cremation, Interment and Funeral Services Act [SBC 2004]
  • Motion Picture Act [RSBC 1996]

We are financed primarily through licensing revenues which provide for licensed businesses and occupations to fully support the annual and ongoing cost of regulation.

What we do

We deliver consumer protection services throughout British Columbia by:

  • Responding to inquiries and complaints from BC consumers and businesses
  • Educating consumers and businesses about their rights and responsibilities
  • Licensing specific businesses and occupations
  • Inspecting licensed businesses and occupations to ensure they are in accordance with BC’s consumer protection laws
  • Investigating alleged violations of consumer protection laws and following up with progressive enforcement action
  • Classifying all motion pictures exhibited in BC, and approving all adult video products sold or rented to consumers in a retail context
  • Providing recommendations to government regarding enhancements to BC’s consumer protection laws

Who we license

Consumer Protection BC is responsible for regulating certain industries in BC. Learn more by visiting the About us page.