A few months ago we asked our Facebook friends what they most wanted to hear about on this blog. One topic that came up was the Scanning Code of Practice: specifically, what is it and when does it apply?
Before I kick things off, please know that all of the information in this post comes from the Competition Bureau. While Consumer Protection BC doesn’t have oversight over BC’s retail sales industry, we wanted to share this information as we felt it would be useful for consumers.
The Scanning Code of Practice (technically called the Scanner Price Accuracy Voluntary Code) is endorsed by the Competition Bureau, evolving through the collaborative efforts of the Retail Council of Canada, the Neighbourhood Pharmacy Association of Canada, the Canadian Federation of Independent Grocers and the Canadian Council of Grocery Distributors (former).
What are the features of the Scanning Code of Practice?
If the scanned price of a non-price ticketed item (an item with a barcode that doesn’t have a price tag stuck to it) is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tag, the lowest price applies. When identical items are incorrectly priced, the second one will be sold at the correct price.
Does the Code apply to all retail outlets?
No, participation in the code is voluntary. The Code covers all scanned merchandise at participating retail outlets (a list of participants can be accessed on the Retail Council of Canada’s website, near the bottom of the page). Look for this sign at store entrances or checkouts:
Where can I go to complain?
If you are not satisfied with the cashier’s decision regarding the application of the Code, at a participating store, the Competition Bureau recommends you first speak to the store manager or supervisor. If you are still dissatisfied, you may register a complaint with the Scanner Price Accuracy Committee, by calling 1-866-499-4599.
More information about the Scanning Code of Practice can be accessed on the Competition Bureau’s website. I hope this information was useful!
About Consumer Protection BC
We are responsible for regulating specific industries and certain consumer transactions in British Columbia. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. If we can’t help you directly, we will be happy to provide you with as much information as possible. Depending on your concern, another organization may be the ones to speak to; other times, court or legal assistance may be the best option. Explore our website at www.consumerprotectionbc.ca.
ADDITIONAL READING:
Dear Consumer Protection BC: returns and refunds
How to request a refund from your credit card provider
Misleading advertisements: what can be done about it?
If a loaf of bread has a reduced sticker on it saying 50% off, and the cashier scans the bread’s bar code, but misses the 50% off sticker and the customer then pays full price, when the customer comes back with the receipt error, should the customer receive only the 50% of the price back, or have the full price of the loaf of bread refunded as per the scanning code of practice?
Went to a grocery store and upon leaving noticed that one of my items scanned incorrect. Went to Customer service and the lady corrected the price for me but did not mention that it would be a free item I have checked the store policy and they honor the scanning code of practice.My question is should the lady have given the item free to me regardless of me knowing the policy or not or do I have to make a point and say is this not a free item to her ????
Hi maria, thank you for sharing your experience with us. Although our organization does not oversee the code, there seems to be some rules and restrictions around the code so if you have further questions you may want to contact the Retail Council of Canada or the Competition Bureau directly. I hope one of these resources can clarify the code for you.
As a supervisor at shopper drug mart, the scanning code of practice only applies if you mention it to the cashier at the time of the transaction. If you don’t mention the policy, we don’t apply the policy
This is a complete and total LIE. In the rules and regulations in S.C.O.P. they state once the customer has pointed out the error EXACTLY what the store is to do.
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and
(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the correct price.
You will notice that the rules do not state that the customer must mention or even be aware of SCOP. Stores like this shopper drug mart are circumventing the rules and are BEGGING to have SCOP made law in every province just like it is in Quebec.
Push your rights and do not take any of what the store says as truth. If you are not totally satisfied phone in a complaint. I have been lied to repeatedly at Superstore. Every time that I phoned the complaint line, they have sided with me.
Hi Chris
I am a dept manager of 2 dept.s I just recieved a verbal written warning , that I am not to inform my customers of the S.C.P . I am to let the customerservice clerks deal with it. I know and observed that they hate telling customers about it, and were told not to ,if the person doesn’t mention it. I could actually loose my job over telling customers about S.CP .
Yeah it is nice in Quebec, I bet they fixed those labels quick when it first came out. I only checked this website because 3 of 6 items on my last visit were scanned higher (at the autotill) there is no service and a line at the regular till. I returned two items (missed the third). Paid 1.30 more for my juice than I wanted. The advil was $5 more that is why I caught it. This shoppers is always terrible. Hastings East Village at Slocan.
shopper’s drug mart Vaughan mills,
won’t listen to your complain. They will insist that its nott their fault. I was there last friday, they scanned my item for $10.99 instead of $5.99 as marked. Staff said its not their fault. The $5.99 will start on the next day. What kind of reason is that! They must educate their staff and train how to deal with customer
It’s not up to the cashier to say it. It’s up to the customer to ask that SCOP be honoured.
So cashier doesn’t know anything about scanning code of practice? It doesn’t apply automatically?
No. They never offer the information. You must inform yourself on how it works.
Cody – you should really educate yourself on how policies work within your corporation. To say a policy or practice doesn’t apply if an indivudual is unaware of it is very wrong. Just think of any other policy your organization has regarding employment policies, sexual harrassment / code of conduct policy etc.
So……I guess then if someone were to remove a sales talker from the store and return with it a week later to put onto the item no longer on sale they would get $10 off??? great scam!
People try that all the time s.c.o.p or not … most stores will date the sale signage in some way to protect against that. S.c.o.p is there to protect the consumer not a scam enabler
Probably not. Most signs are dated for that reason.
Thanks so don’t even go to Shoppers Drug Mart. You could care less of your customer.
On numerous occasions Freshco and Superstores in Richmond BC are using the expiry date loophole. Sale signages are on for a week or so longer when items are no longer on sale. Their response is that as long as the sale expiry date is printed on signages they do not honour the code. A dishonest and predatorial practice hiding behind the Scanner Code, which is supposed to protect consumers. Worst of the all dates on the Superstores ones are like codes that one has to decipher.
or you do mention it and they refuse to honor it as well. you guys are a bunch of crook. IT defeat the whole purpose of keeping the business accountable
Is this your own rule?
This was the way we did it in Barrie as well. And today I was at a SDM in B.C. and the price came up the regular price rather than what the sale price said. I guess the sale price was expired but still displayed. When I called the cashier on the item being free she said it only applies to the “shelf” price not sale price. Wrong. I googled it
I had two mistakes out of the three items purchased at Shoppers Drug mart. I brought the receipt back abd quoted SCOP and was told only one item would be free and I would have to be refunded for both items and then buy the other. They were two different items and two different mistakes! That’s ridiculous!! If I bought them separately, I would get them each for free!!! Hey Shoppers how about just stop making so many mistakes!!!
As a former supervisor at a major recognized grocery chain belonging to the Scanner Code of Practice, we are unofficially instructed to not volunteer that information unless the customer brings it up. It’s unbelievable how few people know about it even though many stores post it in plain view, often right at the entrance.
Well Shoppers sucks don’t it Cody. Join the “Code” then set your own rules.
They should have given it to you for free, up to $10. When this all started they would but now it seems you have to remind them of it.
You need to ask them to apply SCOP to the item in question. Very seldom will they voluntarily give you the item for free.
Depends on the store, many stores you’ll have to ASK them for it.
Most stores fail to inform and teach their staff about the procedures involved. You have to know them yourself and bitch and moan until you get your way.
You have to mention the scanning code of practice to get item free or they will just give you the difference back.
The store will not always honour the scanning code of practice , so I always say “will this be put thru as scanning code of practice “? Cuz they don’t put it through if they think you don’t know what it is and if the customer doesn’t say anything then the store doesn’t loose money, so they don’t always do it automatically.I’m a big fan of “scop” for short and if I know the store has it and someone is in front of me and the price doesn’t scan properly I will tell the customer if the cashier doesn’t 😁The store will have a little paper posted usually beside the cashier or on the table thing beside the debit machine . Look at your receipt. before you leave the store so you don’t have to come back – it’s worth it when you get free items 👍 I’ve gotten a free Vileda broom, $10 off a really nice toilet roll/ magazine holder, food , nail polish, and many other items , who doesn’t like getting free stuff 😜
If you are sure that store offers the practice then say something because not all employees do offer to customers. The business loses money so it’s best if you say it. Previous customer service rep
The stores do not lose money when a customer calls SCoP. That’s because by placing the attractive sale price on the shelf, more people than normal will buy the product.
I’ve called SCoP sometimes 2-3 days after the sale price was supposed to appear, so for all those days, every other buyer got ripped off by the store.
I find that if you don’t go out of your way to point it out, and sometimes even to argue your point about it, you won’t get it free. They have never pointed it out themselves. They just give the discounted price if not mentioned. Sad but true.
Freezies. Yup it should be free
Yes it should be free.
You would only receive the 50% price.. It was the cashiers error not the computer systems error.. Scanning code of practice is based off the computer
system.
I would agree with that. The item scanned at the correct price so there isn’t an issue. It was missed due to cashier error. Not scanning error.
The customer would just receive the 50% off coupon. The price of the bread was advertised correctly, a coupon (reduced sticker price) does not count as an advertised price.
You would return it at fill price then sell it back at 50% off and refund the difference. But only if they have the receipt.
No. This scenario does not appy.
so that isnt covered bc the scanning price wasnt wrong, the cashier just didnt see the sticker. if you went back to the store, the 50% over charge would be refunded but not the full amount.
I say the SCoP should apply. It is the store’s responsibility to charge you the correct price, and if it scanned higher than what it should cost, you should get it for free.
I have done this several times when there’s a $1 off sticker on the item. I walk out with the item for free.
No. This does not apply. It was a missed discounted sticker. Not a mis-scanned price.
The SCOP explicitly excepts reduced item stickers/coupons. It’s only for when the rung up price is higher than ANY other advertised/promotional price. Anything requiring a discount to be entered doesn’t qualify, sorry, but they do, in your example, owe you the 50% off. I watch the window carefully — I probably save $50-$100 on the freebies & $10 discounts I get by paying attention. When I expect a meat on sale to ring up wrong, I pick one as close to $10 as I can find, so they only need to strike it from my list of groceries to pay for, & put it into my bag. (I often find myself explaining how to do these things, even to managers!); One year I got 24 free cherry pies from my old Safeway, as they took that long to fix it in their system!
Something to consider:
The scanning code may not apply to discounted items: Thus the loophole the company may use to avoid doing the right thing! ( …we have to remember as a company they are there to make money, period. They’re not in the habit of being generous, or giving away free product, especially due to their obvious mistake(s) in scanning, etc. )
Hi Carla — That’s an interesting question. As our office doesn’t regulate this program, I might suggest you direct your question to the Competition Bureau. Here’s a link to their website: http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/h_00019.html
Capilano Walmart in Edmonton has not trained their staff on the rules regarding scanning code .
If the item is under $10 and scans more than the shelf label & advertised price , and does not have a sticker price tag , then that item is free . However the cashier at Walmart & customer service desk staff seemed untrained in this policy , which other Walmarts do follow .
All you need to do is point it out on the sticker that should be near the checkout, to the supervisor who comes over, they should be able to read in such a position — if it’s under $10, delete it from the listing before hitting total, but still put it into your bag. If it’s over, enter a $10 discount manually on the cash register — pretty easy, really. I’ve never worked a cash register, but I cold easily do it, if I had to! Good store managers trust their cashiers at least up to $10 discretionary decisions, so there should be no long waits for the right manager to come up & approvcesome thing that head office clearly instituted – per the sticker they can read as easily as you can. Stand strong — don’t let them get away with any excuses — get your discount, or free item, then any others you’re buying need to be repriced to the sale price.
Hi Boni — I’m glad you caught the error in time! Unfortunately, as you’ve found, the Scanning Code of Practice is a voluntary program and not all businesses participate. The best suggestion I can offer is to be vigilant at the cash register and watch for price discrepancies. You may also want to read Bed, Bath & Beyond’s return policy in case you find a pricing error to find out what your rights are.
Yesterday at Bed Bath & Beyond, there was a price differential on an item and I just so happened to catch it. When I brought up the consumer scanning code of practice, the staff had no idea about this. This makes me wonder as to how many other times things were mislabeled and I probably paid too much for it.
Anyways, I received a call from the manager this morning. The company has not signed up for the consumer scanning code of practice. This is worrisome as to where is your accountability to the public?
Overall I am very disappointed in this. It is not necessarily the cost, but the values associated with it. I spend a great deal of money here and I know others who do as well – I will be informing them and others of same.
If I may suggest anything, it would be that Bed Bath & Beyond “signs” up for the consumer scanning code of practice to ensure accountability as well as transparency of their prices.
Part of the code says they must train their cashiers in the code.
hi Boni, I had the same problem at Bed, Bath and Beyond this weekend. when I asked the cashier about the scanner code of practice she just shrugged her shoulders and carried on like I said nothing. I called the store and spoke with the supervisor and she said the store manager would call me then next day and I haven’t heard from them yet.
Always check first if they have the SCOP stickers up art the cash reier areas. If they do, don’t let them try to say they don’t know or can’t comply — it’s enshrined in their job description. Phone the number to register a dispute. I’ll do it while they’re right there, & put it on speaker!
Hi Dana, I’m sorry that this has happened to you. Again, unfortunately the Scanning Code of Practice is a voluntary program and not all businesses participate. As Melaina mentioned, you can check the Bed, Bath & Beyond’s return policy in case you find a pricing error to find out what your rights are.
Even some Safeway employees are unaware, or unwilling to follow the scanning code of practice (City Square Location in Vancouver), even when it is in clear sight at each checkout stand.
because the code is voluntary, many store owners leave it up to the employees discretion to decide whether a full refund is the right call. if you act rudely towards the cashier, expect to have to call the competition bureau, bc no one likes doing favors for people who act entitled towards minimum wage staff. (not accusing you of being rude to minimum wage workers but just be mindful of your tone and how you are treating them. they want to help. it doesnt come out of our paychecks when people get stuff for free so just be patient and respectful towards them and people are usually willing to help you out)
They signed up to it, they have to abide by it. Don’t open a franchise if you don’t want to abide by it. I get these people all the time. Not my fault they signed up to it. Think of all the people that are getting screwed on 1 item, let’s say tuna, how many cans of tuna do you think Wal-Mart sells in a day when its supposed to be on sale, if you don’t catch it then not only are you screwing yourself, you’re screwing every old lady that is buying tuna, every mother that is buying for her kids school sandwiches. These companies are making millions off of false advertising.
I just had the exact same as Boni and Natalie. I bought something at BB & B, scanned in $2 higher than the posted price, he had a blank look when I asked if they followed the SCOP. He took the $2 off, but did not honor anything else.
Always look for the stickers near the registers — if you see them — they can be shown them &realize it’;s right there, in black & white, intended or you to see, * t hem to follow. Of course, they won’t bring it up if you point out the error in scanning price, so I’ve often told a customer to look at the sticker when they’ve got a rung too high price. The staff or managers don’t care — even head office is happy to give the free item — you go tell a few friends that you got a $18(scanned price_ bottle of Nyquil for $5(sale priceminus $10), & it can only bring them new business! Why else sign up for the SCOP?
Hi Peter, if your situation was fitting with what is outlined in Scanner Price Accuracy Code, you may want to go to Competition Bureau. Here is their link…http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/01262.html
Could someone please explain what does “price-ticketed” items means?
Does it mean that if the item has a price tag (right or wrong pricing) its exempt from the SCOP?
I recently went to a Giant Tiger and made a purchase for a Shoe Rack that was on sale for $6. The item had an original price sticker marked at $7 on the box. When the cashier scan the item it scanned at the original price of $7. I told her about SCOP and she said because the item has a price sticker (regardless if its the correct pricing) its considered to be a ticketed item and is exempted from the SCOP rules.
Not sure how this ticketed item works when the retailer didn’t brothered to replace the sticker to reflect the new pricing. They simply left the original sticker on the box and left the scanner unchanged. I could have been overcharged.
The Giant Tiger cashier was correct. Read the last line.
“If the scanned price of a non-price ticketed item (an item with a barcode that doesn’t have a price tag stuck to it) is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tag, the lowest price applies. “
Giant Tiger did not give me an item free when it scanned higher than the price on the shelf even though I mentioned it should be .Cashier just corrected the price and gave me a bored look.Terrible customer service.
I’ve never not got my discount — I’m naturally very polite to cashiers, They usually know me well, & just smile & give me the proper adjustment, somet8imes askingh ow they are to do it, & I’m helpful — one time, in a safeway, a cashier called for the day manager to come approve the discount, & the manager saw it was me & called to her, before arriving at the checkout lane, “Just do whatever he says needs to be done!”;l Of course I now the math & how to arrive at the final total on both sides of the transaction! If it’s free(under $10), strike it from the tape & just put it into my bag.
Hi dien, I believe that the Scanning Code of Practice applies to “non-price ticketed item” meaning any bar-coded merchandise that does not have a price affixed to the merchandise. You can get further information from the Competition Bureau website, here is their link – http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03252.html. I hope this information helps!
Correct. If the cashier must type in the price, & the error is from her fingers, there’s no SCOP in play. They have to correct to the right price, of course! Watch your stuff being rung up — the money you save could be useful later!
SCOP applies to any item “advertised” at a certain price yet scans differently at the cashier. It doesn’t matter whether each item is marked individually or not. If they are on display for a lower price, yet it rings up at the original price….SCOP applies. The whole point of SCOP is to encourage shoppers to buy at their store and NOT submit complaints to (whatever state) Department of Weights & Measures. Advertising at one price yet bar scanning at another is false advertising, and too many complaints can become legally problematic for the store.
Wrong. Applies to non-ticketed items. Ticketed items – items where the price is right on the product, or a clearance item that has the clearance sticker placed on it, etc. – these items are not covered by SCOP.
I getthediscount/freebie even if it’s aale sticker, because the SCOP says “advertised ANYWHERE at a lower price than it scanned at” but it only applies if the item is scanned in, not if the cashier is involved (e.g. subtracting the 30% on the sticker, or typing the entire price in off the tag)
Yes, wesb,. the keyword here is “scans” if the cashier mut type in the price, the Scanning Code Of Practice does not apply.
Walmarts in California have their price guarantee (SCOP) displayed at every cashier. I’ve found MANY times I’ve had to “educate” Walmart cashiers regarding their scanning policy. Easy, have them READ the yellow sticker displayed at the cash register. If they become “stubborn,” ask for the supervisor.
& if the supervisor is also stubborn, call the number on the sticker to register a complaint/dispute, and get advice from “higher up.” The fact is that head office signed on to the SCOP policy. It is Walmart Law, essentially. In black & white, posted for all to read & understand (& obey)
Hi wesb, thank you for your comments. Our blog post here pertains to the Scanner Price Accuracy Voluntary Code in the province of British Columbia, Canada. So you may find that it’s different from how it’s regulated in California. In BC, participation in the code is voluntary.
Hey, I have some questions about this policy.
1. I know I can only get one of several identical items for free during a transaction, but what if I bring two or more separate items to cash which happened to both be mislabeled with a lower price? Will I get both items for free, or is it limited to 1 free item per transaction period?
2. Is it allowed for me to go back into the same store multiple times and find other mislabeled items, and get each free over multiple transactions?
I have been tld, by more than one business here in BC, that each time you leave with your purchase and walk back into the store to buy something else, you are a new customer. Some stores post things in their flyers or in the store “one purchase per household per day.”; this is usually enforced by requiring their loyalty card, which only gives you the discount the first time, even if someone else in your family did that purchase.
Hi Nathaniel, you may want to look at the Competition Bureau website, here is the link – http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03252.html. This webpage also has their contact information so you may want to try giving them a call. I think your questions would be best answered there.
Hi Diann, I’m not sure to be honest so you may want to visit the Competition Bureau website, here is the link – http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/01262.html. This webpage also has their contact information so if you are not able to find the tax information, you may want to phone them to find out. I hope this helps, Diann!
when you get the item free should there be tax on that item
No, because you only pay tax on what you spent. So if you pay $0, 5% (or however high your sales tax rates are) of $0 is $0
[quote name=”Dana”]I just had the exact same as Boni and Natalie. I bought something at BB & B, scanned in $2 higher than the posted price, he had a blank look when I asked if they followed the SCOP. He took the $2 off, but did not honor anything else.[/quote]
The SCOP is a VOLUNTARY program. Retailers can choose to participate, if they wish, or decline to do so. Evidently BB&B has declined to participate. A retailer who has declined to participate in the SCOP program has no obligation to honor its terms. The SCOP is not legally binding upon any retailer who declines to participate in it.
If the “Scanning Code of Practice” is not part of law, then it’s a waste of paper more so than consumer protection. The Code is not prominently displayed in stores related to your list of voluntary companies.
Most importantly, the Code represents a waste of time for consumers if we are expected to know which store or company is on the list at any point of time, or is not on the list.
Regarding common sense practices toward consumer protection, is to understand that people are preoccupied with more substantive matters in their lives than learning about an unseen Code. Let alone, being aware of an ever-changing list of companies that might obey the Code, and if their staff are trained well enough to do so.
To be sincere about undertaking consumer protection, is to enact laws with meaningful consequences toward offenders. To do otherwise is to care not about reasonable outcomes that would benefit consumers.
Best to do, than pretend to do.
Hi Joe, thank you for letting us know about concerns. If you have had a negative experience with a retailer regarding this practice, please feel free to contact us with the issue.
Scanning Code of Practice is outside of Consumer Protection BC’s mandate and our law does not speak to it, however we may be able to give you the right referral. Our Inquiry Centre is open Mon-Fri, 8:30 to 4:30 and our toll free number is 1-888-564-9963.
I ran into this situation twice where the store managers told me that the customer had to “ask for refund under the code”
I see this program as the store’s apology for the overcharge, time waste, inconvenience and the embarrassment the customer has to go through to get things corrected. Keeping in mind that it is a good thing for the stores too as the first complaint about an item helps the store correct the price on their system and prevents them from having to issue many more refunds. It looks like, in these examples the staff has been told to remain quite about it until customer brings it up. Is this their agreement under the code?
2- Can the sticker not be updated to clearly state the responsibilities of the store and the customers to prevent many embarrassing conversations ? Stating customer is “entitled to” is keeping things very subjective. It should either say “if customer asks” or “store agrees to automatically issue refund up to $10” This would save everyone time
Hi Perlb, thank you for your comment. As Consumer Protection BC does not oversee this code, we are not familiar with the fine details of the code. If you would like to take a look at it, the link to the Competition Bureau is here – http://bit.ly/1XNUixl and the actual code is here – http://bit.ly/1UNewb7. You may also want to contact Competition Bureau and Retail Council of Canada with your suggestion. I hope these links are helpful to you!
[quote name=”Natalie”]hi Boni, I had the same problem at Bed, Bath and Beyond this weekend. when I asked the cashier about the scanner code of practice she just shrugged her shoulders and carried on like I said nothing. I called the store and spoke with the supervisor and she said the store manager would call me then next day and I haven’t heard from them yet.[/quote]I don’t think it counts if you change the location of the item. Has to go by Bar Code.
Fraudulent scanning practices and other. I was the walmart super center here in Sarnia, Ontario. I which is $17.69 for a box and then I picked up another medicine which tag says $8.00 so doing a quick mind tallying I said to my self it will be around $26.00 plus the 13% tax so I quickly counted my bill and twoonies and said I have enough money to pay for it. but when It was at the cashier my bill came up to $40.89 and Im like, what?? so I made an apology and I said I will just take the smaller content but instead of going back to same teller, I asked the pharmacist just scanned it in the pharmacy area, I took the same size same price as I got suspicious and sure enough the scanner in the teller area is fraudulent, had I not get suspicious and would I have enough money to pay the $40 buck, Walmart scam would have worked without me knowing I got robbed on broad daylight!
[quote name=”justin”]
The SCOP is not legally binding upon any retailer who declines to participate in it.[/quote]
I’m not sure its legally binding if the company chooses to participate. I frequently shop at canadian tire and stores in my area are atrocious for leaving old labels up so i’ve gotten quite a few things free which is awesome, all useful stuff like tape cleaning supplies and tools i’ve needed. last week i was in the local CT had 3 items scan wrong they refused to do SCOP for me because i find their mistakes. i’ve submitted the complaint to the retail council and they said “they are waiting on a response from canadian tire” how long do i have to wait? the company should be fined for false advertisement because the policy is advertised in their stores yet they can choose not to follow it?
Hi Mark, thank you for leaving your comment here. We do not have oversight over BC’s retail sales industry but sounds like you have taken a step towards the right direction by contacting the Retail Council. You may also want to contact the Advertising Standards Canada – the website is here: http://www.adstandards.com/en/
I hope this information helps, Mark!
It used to be that when there was a scanning code error in a store where they have adopted the scanning code of practice and display the signs, they would automatically give you the item free. I never had to ask.
Twice in the past month or so, in 2 different stores, they have only given me the difference.
I asked why the second time it happened, and was informed that it is up to the customer to ask for the item free. So basically if you don’t know about it, or can’t read/don’t notice the sign, you only get the difference. It seems pretty unfair.
If you display the signs, you should be abiding by the code.
Hi Tanya, thank you for your comment. As Consumer Protection BC does not oversee this code, we are not familiar with the fine details of the code but if you are curious to learn more about how each store manages the practice, you may want to contact the Competition Bureau – bit.ly/1XNUixl. Also the actual code is here – bit.ly/1UNewb7. I hope these links are helpful to you!
At a Walmart in Ontario Canada I asked for the SCOP on an item that was scanned in at $14.97 but the original tag (no clearance sticker or any other sticker) was priced at $12.97. The cashier tells me she didn’t think the SCOP applied to which I didn’t understand as it scanned at more than the tagged price. She calls over either a manager or supervisor who proceeds to tell me that the item does not fall under the SCOP because of something to do with the shelf price and a ticketed item? Now I am not sure about other consumers but when I am interested in an item I look at the price that is on the item tag (because often times the shelf price is incorrect or the item may have been placed in the wrong spot). The manager or supervisor didn’t even go look or ask someone to look at what the shelf cost was and told me I could not have the item as a SCOP. Am I incorrect in understanding the SCOP?
That is a ticketed item. There is a price on the item. Therefore, SCOP does not apply. Clothing often has prices on them because too often customers just plop the item on a rack where it doesn’t belong, or worse, they try and get a correctly priced item for a different amount by claiming they were on a lower-priced rack.
Hi Ashley, as Consumer Protection BC does not oversee this code, we are not familiar with the fine details but if you are curious to learn more about how each store manages the practice, you may want to contact the Competition Bureau – bit.ly/1XNUixl. Also the actual code is here – bit.ly/1UNewb7. I hope these links are helpful to you, Ashley.
The UPC on the product has to match the description and UPC on the shelf label.
Yes, it does….and consumers need to start reading those shelf labels (that is what they are there for) to make sure the product there actually belongs in that spot. Too many people just plop things down where they don’t belong. Or move things over and now they are under the wrong label.
Also, please don’t be that person that picks up the brand name product but tells the cashier the item was on the shelf for x price – and that price was for the store-brand sitting next to the brand name.
I have just had a straw that broke the cammels back incident at Micheals in Kingston ON. Winding throught the impulse buys at the cash line i spotted three beaded lanyards on a shelf marked largely 2 for 3.oo…great deal i thought. Both item scanned in at the full price of 5 and change.. i pointed out to the young lady that they came from the shelf and showed her the price..well long story short i will be getting them for that price as a consumer you want my money dont rule and blame others mistakes on me. I just followed the signage. Im sick of big retailers treating me like one of the cogs. I dont need to know your rules and mostly what you arent held accountable for..hire more people to staff the floors! Not going to take this crap any more ill take my dollars to the internet where competion is far better priced and i dont have to pay for serving myself.
I’m a bit unclear about what “non-ticketed” means in regards to “price tag stuck to it.
I purchased an item where the barcode has the original price attached on the label. The price part can be torn off (but wasn’t) but it wasn’t added on with a sticker etc.
If the till price rang higher than the label, does that count under the code for a rebate?
Hi Tyler, it’s my understanding that “non-ticketed” means an item without a price tag. So when a cashier scans the barcode and if it’s higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tag (and it sounds like your item did have a price tag), the lowest price applies. This practice is only applicable to those stores that participate in the code.
If you are not satisfied with the cashier’s decision regarding the application of the Code, at a participating store, the Competition Bureau recommends you first speak to the store manager or supervisor. If you are still dissatisfied, you may register a complaint with the Scanner Price Accuracy Committee, by calling 1-866-499-4599. I hope this information clarifies your question.
Is this law scanning code practice is for all retail store? Marks workwear store in Langley is not complying on my complain.
They scanned it wrong on my stuff.
Hi Carmelo, thank you for leaving your question here. Participation in the Scanning Code of Practice is voluntary. The Code only covers scanned merchandise at participating retail outlets. A list of participants can be accessed on this page – http://bit.ly/1UNewb7 near the bottom of the page.
Hi I have a question, I was in the supermarket and bought a reduced food item which had two visible stickers on it a $2 off and a “reduced by 20 % at the till” To me it appeared like I should get both discounts at the till but I was only given the $2 off discount. How much of a discount am I legally required? Thank you.
Hello Belinda, unfortunately, Consumer Protection BC does not oversee the Scanning Code of Practice so you may want to contact the Competition Bureau directly. Their contact information is here – http://bit.ly/2acNytC I hope this information helps!
Was at petland and the item i wanted to purchase rang up as $11.47, but was advertised as $6.47 on their website. Does scanning code of practice apply to their websites as well or just the advertised price WITHIN the store?
Good morning Kala, While we don’t oversee the Scanning Code of Practice, I did find these Q&As that seem to answer your question: http://www.retailcouncil.org/sites/default/files/page/FAQ_Consumers.pdf
Here’s the information on their page:
If an item is priced lower online than on the shelf, and the item scans at the shelf price in store, does the Scanner Price Accuracy Code apply?
If the webpage says it applies to only certain locations and the location in question is not listed, the code does not apply; however, if the store is listed, it applies. If there is no mention of which stores the webpage is applicable to, it is assumed to be applicable to all stores and the code would apply.
Keep in mind that the Scanning Code of Practice is a voluntary program (meaning stores don’t have to participate if they don’t want to) — I’m not sure if Petland is a member or not.
I hope that helps!
Hi,
If an item is in front of a wrong not matching label do I still get it for free or at the wrong label price?
Hi Christina — That’s an interesting question. As our office doesn’t regulate this program, I might suggest you direct your question to the Competition Bureau. Here’s a link to their website: http://bit.ly/1z76rz6 I hope they can help you with your question!
I was in a grocery store and saw ny drinks were on sale for 6.99 for a case of 4. So i bought 2 and when i got to the cash it came up at 11.50 for 1. Now i said they were free. She said no cause it had expired i said i dont see that.so she said she will give them to me at the price of sale. Now can she do that? Im so fed up with stores and bussiness taking advantage of us because they can
Hello Janet, thank you for your question. As we don’t oversee the Scanning Code of Practice, I’m not familiar with the details of the practice but first, you may want to check to see if this grocery is part of the program. The Scanning Code of Practice is a voluntary program (meaning stores don’t have to participate if they don’t want to). Here is a link to the participating store list: http://bit.ly/1UNewb7
Also there is a Q&As document by Retail Council of Canada, in this pdf (link here – http://bit.ly/2hdURFd), I found below which may be applicable to your case:
Q: Does the Scanner Price Accuracy Code apply to sale items (including clearance items)?
A: Yes, but only if there is just a UPC on the item. If there is a price tag on the item, it is considered a price-ticketed item and is no longer applicable to the code.
If you have further questions about this, you may want to contact the Retail Council of Canada directly as they oversee this program. I hope this information is helpful to you!
Hi, if I am an emoloyee of walmart, does that make me not eligible for the scanning code of practice or am I still entitled to it?
Hi Kalyssa, this is an interesting question – however, we are not sure of the answer as we don’t administer the code. You may want to contact the Competition Bureau (http://bit.ly/2acNytC) or the Retail Council of Canada (http://www.retailcouncil.org/scanner-accuracy and their contact info is at the very bottom left of the page). I hope they can provide you with the answer!
Safeway in Nelson has price errors all the time. When you catch them, they offer to give you the marked price instead of giving for free. Once there were two different items with a price error and they wanted to give me only one for free. After a bit of arguing I got both of them for free.
I was at a Shoppers Drug Mart, and I used to work at one too. I was well aware of the SCOP. However, this time there was a price discrepancy. the item was priced at $5.50 me scanned at $10.00. I ask them if it was free and the cashier said that the SCOP only applies if the cashier does not catch the price discrepancy and the transaction has been completed with a printed receipt of the purchase. They said that is the only way the SCOP is applied. Which is if you have purchased the item, exited the store, then noticed the discrepancy then bring it back it into the store which is when you are able to get the item for free. That seemed a bit off to me so i asked the supervisor and she said the same thing. So i would just like to clarify if that is truly how it works.
Hi Stanley, since we do not administer the code, I can’t give you a definite answer but you may want to take a look at the Retail Council of Canada’s web page. It explains the rules in further detail. Here is the link to that page – http://www.retailcouncil.org/scanner-accuracy
You can also file a complaint under the Scanner Price Accuracy Code with them, their phone number is 1-866-499-4599. I hope you can get further information from them to point you in the right direction!
hi there the cashier at Walmart rang my almonds at the wrong price at $9. IT was supposed to wrung in at $8. she said she would give it to me for a $1 difference unless I told her first the scanning code I should get it free. and if I never told her that I would only get a $1 off. Her boss said the customer is suppose to tell the cashier that policy before the cashier can give it free. is that how the scanning code policy applies only if the customer tells the cashier first? otherwise the customer would just get the price difference. I find that unfair and not honest when they know that policy.
Hi Heidi, thank you for posting your question here. Since we do not administer the code, I can’t give you a definite answer on the details on how the code is implemented but you may want to take a look at the Retail Council of Canada’s web page. It explains the rules in further detail. Here is the link to that page – http://www.retailcouncil.org/scanner-accuracy.
If you would like to file a complaint with the Council, you can contact them at 1-866-499-4599.
Hi there
I’m very familiar with the SCOP, but I was wondering if you find and end cap, with shampoo and it has a huge price over it saying 2.99, but rings up at 3.99, and there are different types of shampoo, different bar codes, would you get each individual item(Different bar codes) for free, as long as there isn’t duplicates of the same item.
Thank you
Hello Lisa, at Consumer Protection BC, we do not administer the SCOP so I can’t give you a definite answer on the details on how the code is implemented. Please feel free to take a look at the Retail Council of Canada’s web page. It explains the rules in further detail and it may be helpful to you – http://www.retailcouncil.org/scanner-accuracy.
I went into a wall Mart and was buying an item that had a price to the left under another product but did not have a price should they have honoured the price to the left?
Thank you for your time
Hi Erik, Thank you for your question.
Since we do not administer the code, I can’t give you a definite answer. My understanding is that the SCOP applies to situations where the scanned price of the item doesn’t match the displayed price and I’m not sure if this applies to items that have no price displayed at all. You may want to take a look at the Retail Council of Canada’s web page. It explains the rules in further detail. Here is the link to that page – http://www.retailcouncil.org/scanner-accuracy. I hope this information is helpful to you!
Normally, I like to buy products from online market place. It’s hassle free to me and flexible almost. There are various shopping websites in the online market.
Say it’s ice cream of one brand two different flavors with two different UPC codes do u get both for free because of the UPC
Hi Chris, as Consumer Protection BC does not oversee this code, we are not familiar with the fine details, however the SCOP does state that when identical items are incorrectly priced, the second one will be sold at the correct price. I’m not sure if they are different flavours that they would be considered ‘identical’. You may want to contact the Competition Bureau – bit.ly/1XNUixl. Also the actual code is here – bit.ly/1UNewb7 . I hope these links are helpful to you!
Hi Lindsay — That’s an interesting question, I’m actually not sure. As our office doesn’t regulate SCOP, I might suggest you direct your question to the Competition Bureau. Here’s a link to their website: http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/h_00019.html
Does the scop apply to online purchases?? Lowes Canada is a part of the scop, i was on there website the other day, they had a gazebo onsale for $36.40 a savings of $600.00 , I paid for two , and received a receipt . A couple hours later they cancelled my order. I went on the website and they changed the price to $544. . Do they still have to give me the product for $36.40. Or are they able to just cancel the order without explanation???
Hi Jory, thank you for your question. As Consumer Protection BC does not oversee this code, we are not familiar with the specific details of it but if you are curious to learn more about how each store manages the practice, you may want to contact the Competition Bureau – bit.ly/1XNUixl. Also the actual code is here – bit.ly/1UNewb7. I hope these links are helpful to you!
if the item i want to buy has a price when scanned is the store legally obbligated to sell it to me? i was at walmart the other day when i went to take this game to the register it scanned for 1 cent was walmart legally obligated to sell me the game? they told me it was “recalled” but it still had a price tag when scanned
I was in a store and the price scanned higher than the shelf price and the sale talker (dated price). Do I still get the item for free if it is under $10 because the manager told me if the sale price has an expired date on it, I don’t get the item for free. Only if the error is on the regular shelf price do I get it for free. Please confirm.
Thank you.
Hi Edgar, since we do not administer the code, I can’t give you a definite answer but you may want to take a look at the Retail Council of Canada’s web page. It explains the rules in further detail. Here is the link to that page – http://www.retailcouncil.org/scanner-accuracy
You can also file a complaint under the Scanner Price Accuracy Code with them, their phone number is 1-866-499-4599. I hope you can get further information from them to point you in the right direction!
Does this scanning policy also include if a item is on sale in the flyer and the sale sign is posted on product but scans at full price at the cash register. I bought 2 bottles of shampoo , the sale sign was posted but when I went to cash out the full price range up . It was on sale for $3.99 but came up $8.99 full price. Should one of those bottles of been free?
Hi Tracy, thanks for the question. Since we do not administer the code, I can’t give you a definite answer but you may want to take a look at the Retail Council of Canada’s web page. It explains the rules in further detail. Here is the link to that page – http://www.retailcouncil.org/scanner-accuracy
You can also file a complaint under the Scanner Price Accuracy Code with them, their phone number is 1-866-499-4599. I hope you can get further information from them to point you in the right direction!
Apparently the Scanner Price Accuracy policy is not mandatory. I was recently at Princess Auto in Scarb Ont and bought a broom & rake that were posted as $4.85 and $17.99 but I was charged $9.99 and $24.99 respectively. After noticing the problem I returned to the store & they gave me the items at the posted price – when I mentioned the Scanner Accuracy policy they said they don’t do that at that store. All the grocery stores that I go to and also Cdn. Tire have always observed the policy so I had assumed it was law. Very disappointed that its an optional policy.
Neither does the LCBO as I sadly found out when my bottle of whisky scanned higher than the posted price. And that’s A GOVERNMENT STORE!
Can SCOP be applied with a manufacturer’s coupon? Say an item has a shelf price tag of $12, and scans at $15. I know SCOP is applicable right there. I also have a $3 manufacturer’s coupon. How should this transaction be entered? I’m thinking that the $3 coupon be applied to the $12 shelf price tag making the item $9, then SCOP making the item free. Is that right?
I had this situation in Walmart PoCo, BC location. Manager (I think) didn’t accept the coupon because they applied SCOP first, making the item $2? She said they can’t accept the $3 coupon because the item is only $2. I was like, what??
Hi Jeff, thanks for reaching out with your question. Like we mention in the blog post, we actually don’t have any authority over the code. I would suggest contacting the Retail Council of Canada or the Competition Bureau for clarification on the specifics. Thanks!
So there was a carpet at Walmart on the self in line with a whole bunch of other carpets of the same price behind it (about 4-5 carpets in total in this spot of the shelf and only In this spot) price tag said $46.97 scanned at $130.97 ………. in this case should I get a price amend because there were more than one product on the shelf of the same product and no where else and someone (employee) neglected to pay closer attention and change the price tag to the according price of the according item??????
Hi Emily, thanks for the question. Since we do not administer the code, I can’t give you a definite answer but you may want to take a look at the Retail Council of Canada’s web page. It explains the rules in further detail. Here is the link to that page – http://www.retailcouncil.org/scanner-accuracy
You can also file a complaint under the Scanner Price Accuracy Code with them, their phone number is 1-866-499-4599. I hope you can get further information from them to point you in the right direction!
I have been a cashier for years at multiple places and all the organizations have never taught me how to handle the scanning code of practice. Every fricken comment is about cashiers not knowing how to do this. This is very true. Every single time I’ve asked supervisor how to apply it but I’ve never been given a full answer. So after reading these comments it’s good to know my fellow canadians will rather be completely rude to cashiers who have received no training in this matter. Do you think it is our fault we didnt know or that this existed. Even my managers arent super aware of how this policy works. Again, want to help you but it seems (by reading the comments) there is not enough training or awareness about this policy. I wish there was more, and I keep asking how to give this code of practice to customers but I’m sorry, I cant help you if I dont know how to actually do this on the physical cashier itself. Wish I could do more for yeah, sorry there.
Does this not apply with Shoppers Drug Mart stores as well? Why at Shoppers does this not apply if the tag is expired but still left on the shelve? That is ridiculous when Shoppers is owned by the same as Loblaws, Superstore, No Frills and they all do the scanning code of practice regardless the tag is expired or not. Seems like a scam to me by Shoppers Drug Mart.👎
Hi Melissa, thanks for your question. Shoppers Drug Mart is listed as one of the retail outlets who participate, as found on this page here: http://www.retailcouncil.org/scanner-price-accuracy-code/. So you’re aware, participation with the code is 100% voluntary – so not all retailers choose to be a part of it. If you have a particular question about the application of the code, I would suggest contacting them directly for more information. Their phone number is 1-866-499-4599. I hope this helps!
Subject: Abusive manager at Shoppers drug mart at 3003 Danforth Ave Toronto Ontario – Shoppers World
We recently shopped at Shoppers Drug Mart located at 3003 Danforth Avenue, Toronto, Ontario – Shoppers World.
Item marked on shelf for $6.99 scanned for $12.49. Caucasian white female cashier with no name tag made us wait for over 20 minutes.
Caucasian white female assistant manager and merchandiser Nancy refused to honour the publicly posted Price -accuracy -guarantee that purports to give wrongly scanned item for free (or even at posted $6.99 price after making us wait for so long ).
When we politely requested Nancy to Cease and Desist from repeatedly interrupting us and publicly yelling at us, she again publicly yelled at us: “Fucking immigrants! I am in charge here. Get out of MY store, or I will call the police and get you arrested “.
We have received no satisfactory resolution to our complaint from the Pharmacist/Owner Mr. Romeo Vandenburg of this 3003 Danforth Avenue, Toronto Shoppers Drug Mart store and neither from the head office of Shoppers Drug Mart.
2) https://www.retailcouncil.org/scanner-price-accuracy-code/ mentioned: ” On behalf of Canadian retailers, RCC manages the Scanner Price Accuracy Code. …. Neighbourhood Pharmacy Association of Canada Supporting Companies: Shoppers Drug Mart “[SIC]
3) https://www.consumerprotectionbc.ca/2014/07/scanning-code-of-practice-what-you-need-to-know/ mentioned: ” If the scanned price of a non-price ticketed item (an item with a barcode that doesn’t have a price tag stuck to it) is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tag, the lowest price applies. When identical items are incorrectly priced, the second one will be sold at the correct price. ” [SIC]
4) In particular,
(a) This store manager refused to honor the publicly posted Scanning Price Accuracy Guarantee, as per which the customer should have received the item free.
(b) Furthermore, the incident is racially discriminatory, Threatening with Misuse of Vested Authority, Abusive in nature, and in contravention of the Canadian Charter and Ontario Human Rights Code, by a manager of this store who was the supervisor in charge.
Hi Ron, thanks for reaching out to us here and I’m sorry to hear about your experience. Are you looking for help with how to proceed? If you are looking for information on the Scanning Code of Practice, we have some links in the blog post to help you get in touch with them directly. To file a human rights complaint you may want to contact the Ontario Human Right Commission or the Canadian Human Rights Commission. We don’t oversee any laws that address human rights violations and we are located in BC. I hope this information is helpful to you and best of luck!
I use SCOP often, and often I am given the run around/refusal to honor it. After taking abuse one too many times, I decided to start PUSHING back. I now document my shopping using my phone. I take pictures of shelf tag pricing on items that I think may cause a problem at time of checkout (sale items, or items with expired tags). If a pricing discrepancy does occur at the til, I pay and proceed to customer service. I use my phone and turn on my recording. I state the date, location and a brief summary of the problem. When I first address the customer service representative I call them by name, and tell them that “the scanned price of these products are higher than the price displayed on the shelf tag”. “I noticed the Scanner Code of Practice sign on your door when I entered your store”. Could you please correct these mistakes accordingly.
If the situation is resolved to my satisfaction, I delete the photos and the recording immediately. If not I download them on to my computer. In one instance I filled a small claim lawsuit. The company settled practically immediately. The cost of filling, doing a search, and registered mail of the claim came to just under $140. This $140 cost and the original cost of the pricing inaccuracy were paid out to me. If you think a company does not like paying a $10 SCOP claim you know they are even less impressed by paying a $150 claim on a $10 item. I made a copy of all the paperwork of that lawsuit and the letter sent to me by the company and the check issued. I keep them in a folder in my vehicle and now when I am faced with unsatisfactory compliance to a SCOP issue, I excuse myself from the customer service counter and retrieve this folder. Upon return I let them know of my intention to file a lawsuit to get my money and offer to let them look over the file. I have not yet had to file a 2nd lawsuit.
The SCOP is a policy that stores have signed up to follow. That does not mean that the customer has to follow the policy and all the steps to resolve an issue. To begin with, I dutifully followed the steps (talked to a manager, phoned the council etc.). After about a dozen calls to the council on separate issues they stopped returning my calls. A request for an arbitrator was ignored. So now I have determined to just take it upon myself to resolve the issue.
Hi Chris, thanks for taking the time to share your story here. That sounds like a tough situation. I’m sorry to hear you didn’t get the results you were looking for using the SCOP. Thanks again for sharing.
I have got free items on several occasions at Superstore here in Whitehorse by mentioning the SCOP. But today, I bought a four-pack of cinnamon buns which had a big sign at the top of the counter end display “Cinnamon Buns 4CT 3.00” – also, “500G – 0.60 per 100G”
The label on the cinnamon buns packaging (which they sell all the time) said “Iced Cinnamon Buns 4’s 550g”
The bar code was almost identical, but not quite.
On the sign, 46038389723
On product, 460383897213
The clerk insisted, because the barcodes didn’t match, it was not the same item, even though there were lots of them on display. It would be blatantly obvious to any shopper that the cinnamon buns should be $3.00 – and they are the only four packs of cinnamon buns they ever sell. They scanned in at $3.48.
It wasn’t worth my time to argue with him over saving $3.00. But I’d like clarification on the degree of accuracy required in agreement between the signage and the item. The SCOP states, “the product must match the product description on the corresponding shelf tag”.
Thanks
Hi Ross, thank you for posting your question! If you’d like some clarification on Scanning Code of Practice, please contact the Retail Council of Canada as they administer the code. You can file a complaint by calling 1-866-499-4599. I hope they will be able to provide more information!
Does employees of the company who sign up for the program get the scanning code as well?
Hi Jenny, thanks for your question. We don’t oversee the code. I would suggest you contact them directly to inquire about this: 1-866-499-4599. Best of luck
Safeway in Vancouver (Robson) staff told me that their policy had changed, and only the difference was refunded now. When I checked the code online and saw that Safeway was on the list, I returned to the store and they refunded the rest of the purchase price. However, I noticed that the item was still scanning at the higher price, and the shelf still had the lower price posted. This is clearly a bait and switch, and untold numbers of customers are being charged $3.00 more than they are supposed to pay for a $3.99 item. Its time the BC government makes the scanner code law in this proving with real teeth and fines!
Hi
What about if I am buying 5 of 1 item?
I know the first item is either $10 off if it’s higher than $10 or free if it’s under $10.
But what about the rest?
Are they still going to charge me the higher price that was scanned at the register or should they be charging me the lower price that was displayed on the shelf?
And I have contacted SCOP 5 times and left messages but they never replied!!!
Hi there, thanks for your question. As mentioned in the blog above, participation in the SCOP is voluntary, so a particular store may have its own policy about pricing issues. You can check which retailers participate in the SCOP through this page: http://www.retailcouncil.org/memberservices/consumerprograms/scanner-price-accuracy . Hope this helps!
No that does not help!
You didn’t even answer my question.
I can’t believe how hard it is to get an answer on this topic!
SCOP has never gotten back to me despite the numerous times I’ve called them and left messages!
What kind of service is this?
The store is Walmart and they have the SCOP stickers at all the cashier’s.
The manager did even know what to do he was trying to search on his phone for a guide or policy or something
Hi there, I’m sorry to hear you didn’t find our response helpful. As written in this blog post, we have no legal authority or involvement with SCOP – we are simply sharing this information. If you can’t work it out with Walmart or get a reply from the Scanner Price Accuracy Committee directly, there are no other referrals for me to point you to. I imagine this wasn’t the answer you were looking for but I hope it clarifies our role for you.
Hi Aidan
I wasn’t writing about your service or this site’s service, I was referring to SCOP.(“What kind of service is this?”)
I’m trying to get their attention!
I’m surprised that they are this irresponsible.
Shopper’s is the worst. I have had a shouting match at the checkout with the flyer in my hand! They always seem to have an excuse. Eventually I got my items at the advertised price. I’m sure just to shut me up as many customers we’re watching. I limit my shopping there and am always prepared with the flyer or my camera!