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Posted on:
05 August 2017
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Moving is already considered to be one of the most stressful events you can encounter and the last thing you need is shady moving company taking advantage of you. The Competition Bureau Canada issued a news release about a “rogue movers” scam that seems to be popping up across the country. Here are some tips and tricks to stay wise to shady moving scams. 

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Consumer Contracts

Posted on:
01 August 2017
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A lot of people see the benefits of online shopping. It’s quick, easy, and you don’t even need to leave your home to do it. However, the ease of shopping at home can come with its own set of problems. Have you ever ordered something online and as the delivery date approaches you find yourself constantly checking the front door, impatiently awaiting your package? Soon a couple weeks pass and the panic starts to set in. You start to wonder if there’s been a mistake. You’ve already paid for it, so what do you do now?

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Tips

Posted on:
25 July 2017
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We asked our Facebook community for suggestions on topics of interest for our blog posts. Faye O. wanted us to look into the rules around renting with pets in the province. We love hearing from our Facebook community and value their input, so upon request, here is some information about renting with pets.

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Tips

Posted on:
13 July 2017
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Have you ever been signed up for a credit card without fully realizing what was going on? It can happen. People can be lured with promises of reward points or free gifts, and then end up agreeing to sign up for a credit card without being fully aware of what they are signing. Here is some information from the Financial Consumer Agency of Canada (FCAC) about your rights and responsibilities regarding credit cards and consent.

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Motion Pictures

Posted on:
11 July 2017
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Two of my favourite colleagues retired recently. Please join me in taking a moment to remember their outstanding service.

In 2012, after more than 100 years of 35mm film, the movie industry converted to digital. BC theatres quickly installed digital projectors, and distributors stopped submitting 35mm films to us for classification. This meant the end of the road for our two 35mm projectors.

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Consumer Contracts

Posted on:
04 July 2017
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As soon as summer hits, Consumer Protection BC tends to receive an increased number of calls from consumers who have been approached about buying a vacuum cleaner. These types of sales usually occur either on the phone or through a door-to-door salesperson. There are many legitimate companies who make a living this way, but there are a few things to consider if you are approached by someone selling a vacuum.

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Consumer Contracts

Posted on:
27 June 2017
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It was time to get his chimney fixed so Eddy hired a masonry company to do the repairs. After quite a delay in getting any work done, the masonry company tried to convince Eddy he had a mould problem in his house and they could help.

Eddy had a background in the trades and knew there was no mould problem. This was a red flag for him so he decided to cancel the contract and get his deposit back. Something just didn’t feel right. When the business owner stated all deposits were non-refundable, Eddy got nervous.

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Consumer Contracts

Posted on:
20 June 2017
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Jake landed a new job in Calgary and had three weeks to pack up his life in Winnipeg. He started looking for a moving company, “being a millennial, the first place I looked was online,” says Jake. He hired the company and arranged for his belongings to be delivered to Calgary.

The delivery date arrived and his belongings were nowhere to be seen. Something didn’t feel right.

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Consumer Contracts

Posted on:
13 June 2017
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Chelsea had paid for a lifetime membership with a yoga studio, unaware at the time that lifetime memberships aren’t allowed in BC.

In less than a year, the yoga studio sold to a new owner who had no provisions in place for honouring the existing lifetime memberships.

“No one was taking responsibility,” says Chelsea, “I thought I was out of luck.” She had paid for a service that no one was willing to provide and was disappointed that her method of relaxation had turned into such a headache. “It was very frustrating and no one was acting very yoga-ish about it,” says Chelsea, “I felt very taken advantage of.”

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Consumer Contracts

Posted on:
06 June 2017
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Mary lives in Kelowna with her son’s in-home caregiver, John*. John was approached by a door-to-door salesperson who was selling a new furnace with a 20-year lease.

John was not properly informed about the lease agreement and therefore did not fully understand his long-term payment plan, which was very expensive. This was when Mary stepped in to try to help John find a way out of the contract. “I was rattling around, trying to find a solution and I contacted Consumer Protection BC,” says Mary.

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ConsumerProBC #Tips: We answer a consumer question about choosing a #contractor: https://t.co/HT5RbIgc32 ^ss #contracts #homereno #BC
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ConsumerProBC Lots of options when choosing #creditcards - #tips if you’re considering a credit card reward program: https://t.co/9tvCf0tMDX ^ss
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ConsumerProBC #DYK a debt collector can make 1 attempt to contact you at work to collect a debt, but only under 1 circumstance: https://t.co/1P7W1H9zC4
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ConsumerProBC Just got a furry friend and considering pet insurance? We've got some tips here: https://t.co/EuZ1VkCwzh ^ss
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ConsumerProBC Found a “free trial” for a beauty product on Facebook and they request your credit card info? Be careful! https://t.co/en7yIuW8Uq ^ss
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