Consumer Protection BC licenses and regulates travel agents and wholesalers in the province. If you are booking travel, always do business with a licensed travel agent and always get a receipt. By law, there is very specific information that must be in the receipt. Why is this important? Let’s bring it back to the basics and go over why these requirements exist and why it matters to you when booking travel. 

Consumer Protection BC is responsible for licensing and regulating certain sectors in the province. It’s our job to make sure that the businesses in those sectors comply with the laws that we oversee. So, let’s bring it back to the basics and go over why certain requirements exist and why these laws matter to you as a British Columbian. 

Clear and effective writing is an important skill in both your personal and professional life. When it comes to getting a point across in writing, you want to make sure you don’t get bogged down in the details and the reader knows exactly what you are trying to say. If you have a concern that you want to express to your MLA, here are some suggestions on how to write an effective, clear, and concise letter. 

Moving is already considered to be one of the most stressful events you can encounter and the last thing you need is shady moving company taking advantage of you. The Competition Bureau Canada issued a news release about a “rogue movers” scam that seems to be popping up across the country. Here are some tips and tricks to stay wise to shady moving scams. 

A lot of people see the benefits of online shopping. It’s quick, easy, and you don’t even need to leave your home to do it. However, the ease of shopping at home can come with its own set of problems. Have you ever ordered something online and as the delivery date approaches you find yourself constantly checking the front door, impatiently awaiting your package? Soon a couple weeks pass and the panic starts to set in. You start to wonder if there’s been a mistake. You’ve already paid for it, so what do you do now?

We asked our Facebook community for suggestions on topics of interest for our blog posts. Faye O. wanted us to look into the rules around renting with pets in the province. We love hearing from our Facebook community and value their input, so upon request, here is some information about renting with pets.

Have you ever been signed up for a credit card without fully realizing what was going on? It can happen. People can be lured with promises of reward points or free gifts, and then end up agreeing to sign up for a credit card without being fully aware of what they are signing. Here is some information from the Financial Consumer Agency of Canada (FCAC) about your rights and responsibilities regarding credit cards and consent.

Two of my favourite colleagues retired recently. Please join me in taking a moment to remember their outstanding service.

In 2012, after more than 100 years of 35mm film, the movie industry converted to digital. BC theatres quickly installed digital projectors, and distributors stopped submitting 35mm films to us for classification. This meant the end of the road for our two 35mm projectors.

As soon as summer hits, Consumer Protection BC tends to receive an increased number of calls from consumers who have been approached about buying a vacuum cleaner. These types of sales usually occur either on the phone or through a door-to-door salesperson. There are many legitimate companies who make a living this way, but there are a few things to consider if you are approached by someone selling a vacuum.

It was time to get his chimney fixed so Eddy hired a masonry company to do the repairs. After quite a delay in getting any work done, the masonry company tried to convince Eddy he had a mould problem in his house and they could help.

Eddy had a background in the trades and knew there was no mould problem. This was a red flag for him so he decided to cancel the contract and get his deposit back. Something just didn’t feel right. When the business owner stated all deposits were non-refundable, Eddy got nervous.