The “How Can We Help” directory is located on our website and is an A – Z list of resources which covers areas that we directly oversee (such as debt collection, payday lending, and funeral services). It also has a number of other useful referrals and resources for issues that do not fall under the consumer protection laws we administer. Some of these other topics include gas pricing, moving companies and insurance. It’s a great place to start looking for information if you have questions or concerns about a consumer issue. Check it out and we encourage you to bookmark the page.

Of course, you can always call us toll free at 1-888-564-9963, or email us at info@consumerprotectionbc.ca. We are happy to try to help. Did you know that you actually speak to a person when you call us?

If you are having an issue with a business, there may also be the potential for you to submit a complaint into our Online Dispute Resolution (ODR) self-help tool. For more information about Online Dispute Resolution, read this blog, or visit the Online Dispute Resolution webpage. For more information about Online Dispute Resolution, read this blog, or visit the Online Dispute Resolution webpage.