Thinking about getting a warranty for your new appliance? There are some important facts to consider before making your decision. We’ve collected information from the Competition Bureau to help you make the decision that’s right for you when it comes to appliance warranties.
What’s the risk?
You may end up paying extra for a warranty that is less beneficial than it seems.
- Some warranties can be misleading and come with surprise clauses that are restrictive. For instance, you may only be covered for replacement parts (and not repairs), or the other way around.
- Some warranties require that the repairs be done with an “authorized” supplier, which can end up costing you more than going to a local repair shop.
Tips to make the right decision for you
The Competition Bureau offers these tips:
- Ask questions:
- How long is the warranty good for?
- Does the appliance come with a full or limited warranty?
- What is covered under the warranty?
- Who should I contact if something goes wrong with my appliance – the manufacturer, retailer, or third-party provider?
- When the appliance needs repairs, can I hire a local repair shop? Or do I have to go through an “authorized” supplier?
- If a question isn’t answered by the retailer, contact the manufacturer to learn more.
- Find out what documents you need to keep (receipt, terms and conditions, etc.).
- Keep record of any information you receive about the warranty (emails, phone calls, etc.).
For more information on this topic, visit their page on appliance warranties.
Have you been misled by your appliances’ warranty?
If you feel as though your warranty was misleading, you can file a complaint with the Competition Bureau. You may also be interested in taking a look at the Government of Canada’s Consumer Handbook, which has more information about warranties.
While this isn’t an area we oversee, we like to share inform and educate consumers on topics of interest. If you have a suggestion for a blog post topic, we would be happy to hear it.
About Consumer Protection BC
We are responsible for regulating specific sectors and certain consumer transactions in British Columbia. If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. If we can’t help you directly, we will be happy to provide you with as much information as possible. Depending on your concern, another organization may be the ones to speak to; other times, court or legal assistance may be the best option. Explore our website at www.consumerprotectionbc.ca.