Have a complaint?
As a regulator, we oversee a range of consumer protection laws in BC. We can assist with issues that fall within the laws we are responsible for enforcing.
Some of the laws we oversee are specific to certain businesses and transactions. Other laws can apply to a broad range of marketplace issues, such as:
- Deceptive acts (such as false claims, hidden information, or confusing language)
- Unconscionable acts (such as high-pressure sales, exploiting someone’s vulnerabilities, or raising prices beyond what’s reasonable)
These types of complaints can be complicated and need to be reviewed by our office to see if our laws apply.
Do you need help with any of these topics?
These are some of the specific businesses and transactions we can help with. For information about your rights and access to self-help tools, visit the links to each topic directly:
- Bailiffs
- Cemetery, cremation, and funeral services
- Contract requirements for a good or service to be delivered in the future
- Credit reporting
- Debt collection
- Door-to-door sales
- Fitness memberships (this includes sports clubs/lessons, martial arts, yoga, ski passes, etc.)
- Gift cards
- Home inspections
- Online purchases
- Payday loans or high-cost loans
- Ratings of movies you see at the theater
- Taxis or ride-sharing services
- Telemarketers
- Ticket sales
- Travel services purchased through a licensed BC travel agency
We cannot help with:
- Complaints about poor customer service
- Fraud and scams
- Car purchases, repairs or warranties (private and dealership)
Filing a complaint with us
Steps to take before starting our complaint form:
- always try to work it out directly with the business first
- gather all your relevant documents that support your complaint. You will be required to upload them as part of our complaint process.
- review how we store your information with our privacy policy
- if your issue falls outside our authority, you may be redirected to another page.