Debt collection and bailiffs

Updated May 25, 2020 

We understand that many creditors are asking their collection agents to suspend or cease collection activity temporarily as our society comes to grip with the impacts of the COVID-19 pandemic. This is likely taking a toll on your business and may be increasing the pressure to continue operations and find other areas for collection to continue.

We can all acknowledge that this is a difficult time for businesses and the public alike. We are hearing from consumers who are facing unprecedented hardship and may be extra vulnerable to collection activity at this time.

To ensure there is a balance between your need to continue operations and a vulnerable consumer population, we are sharing a reminder for your staff of some of the key rules of debt collection practices in BC.

This is an overview of your obligations as a licensed debt collector. All the details can be found in the Business Practices and Consumer Protection Act.

For bailiffs 

We are consistently monitoring and reassessing the impact of this pandemic and we will let you know of any updates as quickly as we can. Please keep checking this page for new information about how we are trying to support your business during this difficult time.