HomeComplaints AssistantStep 1 of 10 - Tell us about yourself10%Tell us about yourself I am a consumer I am a businessWhat is your complaint about?*The list below is our top five most common complaints. Some we can help with, some we can not. If the issue falls outside our authority you will be redirected to another page that offers other resources which may be able to assist you. Return/refund Quality of service Contract cancellation Fees and charges Product quality OtherDate of transaction* MM slash DD slash YYYY Type of business*Please indicate what type of business your issue is about. Debt collection and bailiffs Cemeteries, funeral homes or crematoriums Debt repayment agencies Home inspections Telemarketers Travel agents Credit reporting agencies Gyms and fitness clubs Payday lenders High-cost credit grantor OtherOther type of business*Name of business*City or town where business is located*AbbotsfordAgassizAldergroveArmstrongAshcroftBurnabyCampbell RiverCastlegarChilliwackColwoodCoquitlamCourtenayCranbrookDawson CreekDeltaDuncanEnderbyFernieFort St. JohnGrand ForksGreenwoodKamloopsKelownaKimberlyLangfordLangleyMaple RidgeMerritNanaimoNelsonNew WestminsterNorth VancouverParksvillePentictonPitt MeadowsPort AlberniPort CoquitlamPort MoodyPowell RiverPrince GeorgePrince RupertQuesnelRichmondRosslandSalmon ArmSurreyTerraceTrailVancouverVernonVictoriaWest KelownaWhite RockWilliams LakeOtherOutside of BCCity business located in if not listedAddress of the business (if you have it)Debt CollectionWe licence and oversee the behavior of debt collection agencies and debt collectors.We’ve created online or printable self-help tools (below) to help you communicate with a collection agency. When using the self help tools, it is best to send your written notification in a way that gives you proof of delivery, such as registered mail, fax, or email. Keep copies for your records. Give the collection agency three to five business days to process your request. If the behaviour continues contact us directly. If you’ve already used one of our self-help tools or have a different complaint about a debt collection agency you can continue to complete our complaint form at the bottom of this page.I want the calls to stop You have the right to ask that a collection agency contact you in writing only or contact you through your lawyer only.Notify a collection agency you are requesting communication in writing only (printable form)Notify a collection agency you are requesting communication in writing only (online form – you must have the collection agency’s email to use this form)Notify a collection agency you wish for communication to be done through your lawyer only (printable form)Notify a collection agency you wish for communication to be done through your lawyer only (online form – you must have the collection agency’s email to use this form)They have the wrong personAre you getting collection calls for the wrong person? Sometimes collectors have the wrong information for the person they are trying to reach.Notify a collection agency that you are not the debtor (printable form)Notify a collection agency that you are not the debtor (online form – you must have the collection agency’s email to use this form)I want to dispute the debtIf a collection agency is trying to collect a debt that you have already paid, or you don’t feel you owe, you have the right to dispute the debt. By disputing the debt, you’re telling the creditor and the debt collection agency that you wish for the matter to be taken to court for resolution. To dispute the debt, you must notify both the collection agency and the initial creditor. To notify the creditor you must use our printable form.Notify a collection agency or the creditor that you are disputing the debt (printable form)Notify a collection agency that you are disputing the debt (online form – you must have the collection agency’s email to use this form)Have you already used our self-help forms or want to make a different complaint about a debt collection agency?Click "Next" to continue filling in our complaint formWant to cancel a gym membership?Depending on the situation you may have the right to cancel a gym membership.Contracts for services that are ongoing and physical in nature are known as continuing services contracts. They include dance lessons, personal training, weight loss, self-defence, gym and travel club memberships. By law, you have cancellation rights with these types of contracts.We’ve created self-help tools (below) to help you. To cancel your contract, print off and complete our cancellation form and send it directly to the business in a way that allows you to get proof of delivery (registered mail, fax, or email). Keep copies for your records and be sure to follows up the business. It is always a good idea to confirm a contract cancellation; the law gives the business 15 days to respond.If you’ve already used one of our self-help tools you can continue to complete our Complaint form by selecting "Next" at the bottom of this page. I just signed up. Can I cancel? You have 10 days from the day you receive a copy of your contract to cancel for any reason.To cancel your continuing services contract within 10 days fill out this formMy situation has changed. Can I cancel?The law gives you the right to cancel if there are certain changes in your circumstances. For example, if you have moved and the distance between your new location and the facility is more than 30 km greater than when you entered into the contract, or you are mentally or physically unable to participate in the activity you signed up for. (You will need to attach proof of your cancellation of your material change: a doctor’s notes, or proof of your new address).If you are cancelling because of a change in your circumstances, by law, the business can keep up to 30% of the amount owed back to you to cover their costs. To cancel your contract because of your change in circumstances fill out this form. The services have changed. Can I cancel?If the business has changed the services that were orginally offered, it is considered a material change by the supplier. For example, if the business has closed or moved, or an amenity like a pool is no longer available you have the right to cancel.To cancel your contract because of changes in the business fill out this form. Have you already used our self-help forms or want to make a different complaint about a gym membership? Click "Next" to continue filling in our complaint formHow did you purchase the item or communicate with the business?* They came to my door At a home party At an auction I purchased online At a market At a trade show In the store The business called me I phoned the businessDoor to door salesIf someone came to your door to sell you something you likely entered a direct sales contract. Depending on the situation you may have the right to cancel a direct sales contract.We’ve created self-help tools (below) to help you. Send your written notification to the business in a way that gives you proof of delivery, such as registered mail, fax, or email. Keep copies for your records and be sure to follow up with the business. It is always a good idea to confirm a contract cancellation; the law gives the business 15 days to respond. If you’ve already used one of our self-help tools you can continue to complete our Complaint form by selecting "Next" at the bottom of this page. Can I cancel my contract? You can cancel your contract within 10 days of entering it. You also have cancellation rights if the contract is missing required content, or you do not receive the goods or services within 30 days of the supply date.Cancel a direct sales contract within 10 daysCancel a direct sales contract after 10 days (for not containing the required content or not receiving the goods or services within 30 days of the supply date.Have you already used our self-help forms or want to make a different complaint about a door to door sale? Click "Next" to continue filling in our complaint form Problem with an online purchase?If you purchase something online you are entering into a distance sales contract. In certain circumstances you have the right to request a refund from the online seller.We’ve created self-help tools (below) to help you. Send your written notification to the business in a way that gives you proof of delivery, such as registered mail, fax, or email. Keep copies for your records and be sure to follow up with the business. It is always a good idea to confirm a contract cancellation; the law gives the business 15 days to respond.If you’ve already used one of our self-help tools you can continue to complete our Complaint form by selecting "Next" at the bottom of this page.I never got my services/my product never arrived Your online order should include an estimated delivery date. If you still have not received the goods or services 30 days after the delivery date, or you were not given a delivery date and you have not received the goods or services within 30 days of the purchase you can cancel your order.Cancel your distance sales contract for not receiving the goods or services within 30 days of the supply dateCancel your distance sales contract for not containing a supply date and the goods or services were not delivered within 30 days of purchaseI tried to cancel but didn’t get my refund. If you tried to cancel and you didn’t get a refund within 15 days, your next step is to contact your credit card provider with specific details and ask for a reversal of charges. To request a reversal of charges, send a notification directly to your credit card company in a way that allows you to get proof of delivery (registered mail, fax or email). Keep copies for your records. Request for a reversal of charges from your credit card providerHave you already used our self-help forms or want to make a different complaint an online purchase? Click "Next" to continue filling in our complaint formAdditional documentationAttach documentation to assist such as photos or a receipt. File types include pdf, jpeg, jpg, doc, docx and bmp. Drop files here or Select filesAccepted file types: jpg, gif, png, pdf, doc, docx, bmp, jpeg, Max. file size: 256 MB.Details about the issue*Please provide details about the issue you are experiencing including dates and action you have taken to resolve the issue.Desired outcome*Name* First Last Phone*Email Enter Email Confirm Email Preferred method of contact* Email PhoneYour location* Cariboo Lower Mainland Northern Rockies Thompson Okanagan Vancouver Island Consent*By clicking the submit button below, I acknowledge that Consumer Protection BC may share the information in this form with the business involved to facilitate resolution of the complaint. I authorize the release of this information to other agencies Consumer Protection BC feels may be able to assist in resolving my complaint. I acknowledge that the information contained on this form is true and accurate to the best of my knowledge. I am aware that Consumer Protection BC is not acting as my legal representative or providing legal advice. AcknowledgementCAPTCHA TweetShareSharePin0 Shares
