In November 2020, Consumer Protection BC issued a decision against CARE Funeral Services (Vancouver Island) Ltd., a licensed funeral services provider based in Victoria BC, for failing to meet the requirements of a compliance order requiring the submission of preneed reports. That decision imposed several requirements, including a Notice to pay a monetary administrative penalty of $10,000.  

By law, the penalty must be paid within 30 days from the date the Notice is served. That deadline has passed, and Consumer Protection BC has filed the Notice of Administrative Penalty in the Supreme Court of BC, making it a judgement of the Court. Section 11 of the Business Practices and Consumer Protection Regulation states that before filing a Notice in court, Consumer Protection BC must impose an additional penalty equal to 10% of the unpaid penalty.  

Read the Notice of Administrative Penalty that was filed in the Supreme Court of BC. 

All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA). 

To check the status of a Consumer Protection BC licensed business, read a backgrounder on the regulation of the sector in BC, understand our administrative penalty policy and procedures and read other information for regulated businesses and the public, please visit our website.

About Consumer Protection BC:

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures

For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at You can also like us on FacebookInstagram and YouTube, and read our blog for valuable consumer tips and resources