Consumer Protection BC has issued a compliance order against Vacasa Canada ULC, a licensed travel agency based in Kelowna BC, for:

  • Failing to include the licence number and business address on receipts for travel services, contrary to section 12.1 of the Travel Industry Regulation

Read the compliance order and the full reasons for the decision.

The business has also been ordered to comply with the requirements of the regulation, and to reimburse Consumer Protection BC partial costs for the inspection in the amount of $950 within 30 days.

By law, the business has 30 days to request a reconsideration of the decision.

To check the status of a Consumer Protection BC licensed business, read a backgrounder on the regulation of the sector in BC, understand our administrative penalty policy and procedures and read other information for regulated businesses and the public, please visit our website.

About Consumer Protection BC:

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, classify all general release motion pictures

For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at www.consumerprotectionbc.ca. You can also like us on FacebookInstagram and YouTube, read our blog for valuable consumer tips and resources.