Consumer Protection BC has issued a compliance order against Marina’s Swim School Corp., a swim school based in Richmond BC, for:

  • Failing to provide a refund for unused services to a consumer within 15 days of cancellation of a continuing services contract for material changes in the supplier’s services, contrary to section 25 (6) of the Business Practices and Consumer Protection Act(BPCPA)

Read the compliance order and the full reasons for the decision.

The business has been ordered to refund the consumer $748.44 for the prorated refund to which they are entitled, and to reimburse Consumer Protection BC partial costs for the inspection in the amount of $500 within 30 days.

By law, the business has 30 days to request a reconsideration of the decision.

To check the status of a Consumer Protection BC licensed business, read a backgrounder on the regulation of the sector in BC, understand our administrative penalty policy and procedures and read other information for regulated businesses and the public, please visit our website.

About Consumer Protection BC:

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and to classify all general release motion pictures.

For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at You can also follow us on FacebookInstagram and YouTube or read our blog for valuable consumer tips and resources.