STATUS UPDATE: {May 17, 2021} After CARE Funeral Services failed to pay the administrative penalty detailed below within 30 days from the date the Notice was served, Consumer Protection BC filed the Notice of Administrative Penalty in the Supreme Court of BC, effectively making it a judgement of the Court. Once this was done, CARE Funeral Services paid the administrative penalty, but failed to pay the $450 inspection costs within the 21 day requirement and was issued a new administrative penalty of $8,000 for failing to comply with the previous compliance order. Read the decision summary.

Consumer Protection BC has issued a decision against CARE Funeral Services (Vancouver Island) Ltd., a licensed funeral services provider based in Victoria BC, for failing to meet the requirements of a compliance order requiring the submission of preneed reports. The decision imposes 

  • An administrative penalty of $10,000.   
  • Licensing conditions on all the business’ three funeral provider licences prohibiting the sale of any future preneed contracts until the required preneed reports are received and reviewed by the Director.  
  • Payment of inspection costs in the amount of $450 within 21 days. 

Read the compliance order, notice of administrative penalty and the full reasons for the decision. 

By law, the business has 30 days to request a reconsideration of the decision. 

All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).

To check the status of a Consumer Protection BC licensed business, read a backgrounder on the regulation of the sector in BC, understand our administrative penalty policy and procedures and read other information for regulated businesses and the public, please visit our website. 

About Consumer Protection BC:

Consumer Protection BC is the regulator of a variety of sectors and specific consumer transactions in the province. Our mandate is to license and inspect our regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and to classify all general release motion pictures.

For more information about our organization, to read our recent enforcement actions, and to learn about our inspection and complaint-handling processes, please visit our corporate website at You can also follow us on FacebookInstagram and YouTube or read our blog for valuable consumer tips and resources.