SAANICH, BC – May 12, 2026 – Following an investigation, Consumer Protection BC has taken enforcement action against TransUnion of Canada Inc. after the credit reporting agency shared disputed credit information in six consumer cases.

In each case, consumers disputed information on their credit reports and TransUnion was notified the information might be inaccurate. Despite this, the disputed information continued to be shared with lenders and other third parties for weeks or months. In all six cases, the information was only corrected after Consumer Protection BC became involved.

Under BC law, once a credit reporting agency is aware information may be inaccurate, it must ensure any information it continues to share is based on the most reliable evidence reasonably available.

Consumer Protection BC found TransUnion contravened BC’s consumer protection law in all six cases. Administrative penalties totalling $16,500 were imposed for the three most serious cases, along with a compliance order requiring improvements to dispute handling, internal controls, staff training, and a payment of $5,000 in inspection and legal costs to the regulator.

“Credit reports influence major decisions in people’s lives,” said Louise Hartland, director of public relations for Consumer Protection BC. “Continuing to share information that may be inaccurate is unlawful and puts consumers at risk.”

Consumer Protection BC has information and tools on its website to help consumers who believe their credit report contains errors, including steps to help resolve the issue.

Read the full decision.

For media inquiries, please contact:

Louise Hartland
Director of Public Relations
media@consumerprotectionbc.ca

About Consumer Protection BC

Consumer Protection BC is a not-for-profit regulator responsible for overseeing specific industries and consumer transactions in British Columbia. The organization’s mandate includes licensing and inspecting regulated businesses, responding to consumer inquiries, investigating alleged violations of consumer protection laws, and classifying all general release motion pictures.

With a focus on fairness and accountability, Consumer Protection BC works to ensure consumers are informed and protected. For more information, including recent enforcement actions and details about inspection and complaint-handling processes, visit www.consumerprotectionbc.ca. The organization also shares valuable consumer tips and resources through its blog and social media channels on Facebook and Instagram.

Please note information on the website is provided for general educational purposes only and should not be considered legal advice. For details, read the website disclaimer.

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